Ikonic Technology Ltd Reviews 29

As a supplier/vendor I think it's always important to highlight the great work and relationships that get built up over the course of time and in particular I'd like to call out what a fantastic partnership that's been developed with Ikonic. They have always gone above and beyond in supporting us a 'New' vendor and product category for them over the last 2.5yrs. All areas of the business are engaged and dedicated to making the partnership a success. Yes, we have all learnt lessons along the way, some more painful than others but testament to a strong, committed, and willingness to all succeed, really has been the recipe for the success so far... That coupled with a great bunch of people, long may it continue.

Ikonic truly stands for great customer care and unprecedented expansive physical stock level, yet the customer service is always personal!

Always a pleasure to work with, great communication and a great list of products.

If you’re considering refurbished tech but still want premium quality and peace of mind, Ikonic Technology’s BSI Certified Refurbished laptops and desktops are an absolute standout.

From the moment the device arrived, it was clear this wasn’t your typical “refurbished” experience. The packaging was secure and professional, and the machine itself looked almost indistinguishable from brand new. No visible wear, no scuffs — just a clean, polished finish that immediately builds confidence in the product.

Performance has been exceptional. Whether it’s everyday multitasking, business applications, or more demanding workloads, the system runs smoothly and efficiently. Boot times are fast, programs load without lag, and overall reliability has been rock solid. It genuinely feels like using a new device without the hefty price tag.

What really sets Ikonic Technology apart is the BSI certification. It adds a level of trust that’s often missing in the refurbished market. Knowing the device has passed rigorous quality, safety, and data-wiping standards makes a huge difference, especially for businesses or anyone handling sensitive information.

The value for money is outstanding. You’re getting high-spec equipment at a significantly reduced cost, making it a smart choice for startups, students, or anyone upgrading their setup on a budget. Plus, choosing refurbished is a more sustainable option, helping reduce electronic waste without compromising on quality.

Customer service and delivery were also spot on, quick turnaround, clear communication, and everything exactly as described.

Overall, Ikonic Technology’s BSI Certified Refurbished laptops and desktops deliver on every level: quality, performance, reliability, and value. If you want dependable tech that feels like new without paying new prices, this is an easy recommendation.

A disappointing experience.

They send out marketing emails.
I saw something I liked and rang to buy it.
There seemed to be some confusion at their end. Uncertainty. They indicated that they thought the price was wrong but also said they don't normally make mistakes.

They said they would check and call back

They didn't bother to call.
They emailed to say it was an error by their marketing department
They did not even offer to sell it to me at a higher price

They actually knew the price had gone out wrong but decided not to send out a correction so as not to highlight the issue.

So less work for them but more work for me

Buyers beware if you are thinking of buying from this Company.I recently purchased an Hisense TV Model:50a7NQTUK through Amazon but was supplied by IT Ltd.The TV was bought specifically with the Freely platform built in so that i could stream live tv channels using wi-fi only,unfortunately i could not get it to work.I contacted Hisense Customer Service for there advice and after an exchange of information i was informed that the TV was not a UK model and would not meet the functionality of streaming live tv as advertised and described.I have now sent a number of email's to IT LTD explaining the situation but so far i have not received any response from them,it would appear that their Customer Service is non-existent in this Company,just not good enough.On the hand Amazon have been very in helpful in dealing with this problem and offered a return collection and a full refund. Ikonic Technology Ltd needs to get their act together. I note the reply today 03/10/25 from Ikonic which i do not accept. My feedback about this TV went through the Amazon portal and i also sent email's to your registered Company. Amazon have accepted that this is a genuine problem and have agreed to pick up the TV 4th October 25.What really concerns me about your reply you offer no apologies for supplying this item which is not a UK model and would not work as was intended.Check again with your systems and Amazon.However it does seem that the reviews on Trustpilot do not give your Company a positive rating and i would advise people not to purchase from Ikonic.Update i have had another reply,all i will say is read my review,read the reply and make your own mind up about doing anything with this Company.Amazon don't get it wrong when it comes communication.Ikonic don't even acknowledge my emails,don't apologise for supplying a NON UKTV and have you noticed they never put a name when they respond.Tells you everything you want to know.I won't change my view and would advise potential buyers do not buy from Iconic Technology Ltd either directly or through Amazon.Finally this is my last word on this matter.

I contacted Ikonic customer services due to a Samsung QLED TV failing after 3 years (QE50Q60TAU in case you are interested!) as Samsung UK ruthlessly want nothing to do with their customers after 1-Year warranty expires even on a clearly defective model.
A lovely lady at Ikonic customer services dealt with this issue in such a professional way, upholding my consumer rights to the letter. I just had to call out this level of service. Only 50% use of the TV - I got a 50% refund on the purchase price. Nailed it. 100% happy. That's the way to respect and treat your customers....great job!
Samsung UK - you should be ashamed of yourselves!

Such a scam! They are liers and professional scammers hiding behind their "technicians ".

They send me a broken tv and I have proof it arrived like that and now they are refusing to refund me even after they admitted it happened during the delivery.

They recovered the broken tv and now refuse to refund or exchange and let me with nothing! I'm a disabled person and they are taking advantage of the customers like me.

Disgusting company and Disgusting behaviour. I'm gonna keep fighting and telling everyone how dodgy and bad they are.

I have bough tonnes from these guys, TVs, Lenovo X1 fold laptop, Lenovo tablets, iPads and each time I order it is next day delivery and prices are unbeatable. Cannot fault them. Will always come back for all of my tech needs. Thanks guys!

Customer canceled with us within 24 hours of us making our order Ikonic wanted to charge a 40% restocking fee before the order was due for delivery. We are a small company and now have to dispose of 3k of equipment at a loss, to pay for ikonics greed. We saved little more than a few pounds by not making the order from regular websites

They sent me older model with lower specs (ordered lg 32lq63006la, received lg 32lq631c0za) and tried to tell me that this is newer model hoping I will keep it! Thankfully I didn’t open the box and read the label on the box beforehand, otherwise they would charge me for “re-boxing” and posting back even though they are at fault. After I contacted Amazon they arranged collection and full refund but other buyers were not that fortunate.

Regularly order from Aaron at Ikonic, great product knowledge, speedy turnaround and will always go the extra mile to help. Highly reccomend him to anyone in need of an IT supplier.

Really smooth customer service from start to finish. We’re a used car dealer and we purchased some laptops and monitors for our offices. We then made a second purchase for some TV’s for our showroom. Everything was exactly as described and delivered quickly and efficiently. Would highly recommend.

customer service helped me with connecting the tv to my existing soundbar.. great service, delivered on time would use again. A++

Bought a Samsung soundbar from this company for the first time. Quality as expected and delivery on time. Happy to recommend.

Scammers! Bought a samsung tv from this company on amazon. TV arrived damaged and without a remote controller, seller advised that tv was inspected before dispatch and accused us of breaking it. Refused to refund. DO NOT BUY FROM THEM!