ILA-Connect Reviews 529

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often highlighting how quickly appointments can be booked and documents processed. Many people also appreciate the professional and helpful staff, who are noted for their clear explanations and accommodating nature. The user experience, particularly with the online platform and booking process, is frequently described as easy, smooth, and well-organized. Reviewers also find the pricing to be very reasonable and significantly more affordable compared to other options. However, some customers also noted occasional issues with the service. A few people mentioned that the service could be slow, leading to a waste of time. There were also instances where the scheduling of appointments caused confusion, and some felt that certain procedures, such as repeating information for multiple individuals, were inefficient and led to increased costs.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, efficiency, and professionalism. Many... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the online booking... See more

Price

Reviewers highlight positive aspects of price, consistently finding it reasonable and competitive. Many... See more

Booking process

Clients share positive opinions on the booking process, consistently describing it as easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was recommended ILA-Connect by someone and was glad I did. I spoke to a guy called Tim who managed to squeeze me into a very busy schedule. Once signed up (took me minutes) uploaded my documents, zo... See more

Company replied

Rated 5 out of 5 stars

Excellent service would throughly recommend with no hesitation. Went to book a consult on line decided to call the number, spoke with a guy called Tom or Tim, he kindly moved things around... See more

Rated 5 out of 5 stars

Very impressed. No travelling, or having to worry about parking etc, done from the comfort of my office, in between meetings !! Very thorough, explained everything really well and in layman English... See more

Rated 5 out of 5 stars

Amazing service, just got better. Quick to arrange and schedule ILAs, the new online portal is there to upload all docs, and great advice and experience speaking with Kevin. Within 36 hours, I’d... See more

Company replied


Company details

  1. Legal Services

Written by the company

Get Affordable Independent Legal Advice (ILA) for Your Mortgage We provide ILA services for all mortgage lenders at a flat fee of just £150 – inclusive of all costs. Our service is designed to be fast, simple, and hassle-free. All types of ILA are offered, covering everything from joint mortgages to buy-to-let, guarantor mortgages, and more. Obligation-free: Select from our panel of experienced solicitors with no upfront commitment. Pay only once your signed paperwork is complete. Enjoy low-cost legal advice without compromising on quality or speed. Get started today and secure the ILA you need – quickly, easily, and affordably.


Contact info

4.8

Excellent

TrustScore 5 out of 5

529 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

communication

communication
understanding
value for money

February 6, 2026
ILA-Connect logo

Reply from ILA-Connect

Thank you for the 5-star review ✨

Clear communication, strong understanding and good value are exactly what we aim to deliver every time, so it’s great to see those highlighted.

We really appreciate you taking the time to share your experience 💬

Rated 5 out of 5 stars

Efficient with documents

Efficient with documents

January 30, 2026
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Reply from ILA-Connect

Thank you for the 5 stars ⭐

We’re pleased to hear everything was handled efficiently. Keeping documents moving promptly and accurately is a key part of what we do.

We appreciate you taking the time to leave a review 👍

Rated 4 out of 5 stars

Simple to use, great value.

Website is easy to navigate and simple to use. The reason for 4 stars and not 5 is that, being first time BTL buyers, it would have been useful to have a little more info on where to get each required document from, as our solicitor had forgotten to pass on two forms from the lender and we didn't know anything about them.
Great value overall, quick and easy. Legal staff were friendly and polite, but also knowledgeable and efficient.
Will use again / recommend to others.

February 5, 2026
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Reply from ILA-Connect

Thank you for the detailed feedback — we really appreciate it 🙏

We’re pleased you found the website simple to use and the service good value, and it’s great to hear the legal team came across as friendly, knowledgeable and efficient.

Your point about first-time BTL buyers is a very fair one. We’re continually looking at ways to make things clearer around required lender documents, particularly where forms are issued separately or via brokers/solicitors. Feedback like this genuinely helps us refine the process.

We’re glad you’d use us again and recommend us — that means a great deal to us ⭐

Rated 5 out of 5 stars

I was helped to prepare and providing…

I was helped to prepare and provid documents required

February 5, 2026
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Reply from ILA-Connect

We’re really pleased we could help you prepare and provide the required documents smoothly. Ensuring everything is clear and straightforward is always our aim.

It’s great to know you felt supported throughout — we truly appreciate you sharing your experience 👍

Rated 5 out of 5 stars

Good service

The service was professional, efficient and good value.

February 3, 2026
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Reply from ILA-Connect

We’re delighted to hear you found the service professional, efficient and good value. That balance is exactly what we work hard to deliver.

Your feedback is much appreciated — and we’re glad we could assist 👍

Rated 5 out of 5 stars

A great service

A great service, simple and straight forward to set up meeting and clear instructions on how to upload relevant documentation. Received required document same day. The Solicitor I spoke to (Kevin Ogle) went out of his way to help.

February 2, 2026
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Reply from ILA-Connect

We’re so pleased to hear everything was simple to set up and that the documents were turned around the same day — that’s exactly the level of efficiency we aim for.

It’s also great to hear such positive feedback about Kevin. We’ll be sure to pass that on to him.

Really appreciate you taking the time to share this ⭐

Rated 5 out of 5 stars

Brilliant Service.

Brilliant Service.
Simple to use.
Informative.
Quick.
Great Value for money.

February 2, 2026
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Reply from ILA-Connect

That’s fantastic to read — thank you ✨

Simple, informative and quick is exactly what we aim for, while keeping everything competitively priced.

We’re really pleased the service delivered on all fronts and appreciate you sharing your experience 👍

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. This was the first time I have used them and I was so impressed with their professionalism. They have really helped me to move forward with the purchase of a property with their speedy response and super slick service. Couldn’t praise them enough. Thank you

January 14, 2026
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Reply from ILA-Connect

Thank you for the wonderful review ⭐

We’re so pleased your first experience with ILA-Connect was a positive one. Speed and professionalism really matter when you’re trying to move a property purchase forward, so it’s great to know that came through.

We truly appreciate the feedback 🙌

Rated 5 out of 5 stars

It was very easy to get the…

It was very easy to get the information, schedule and complete the ILA.

January 14, 2026
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Reply from ILA-Connect

Thanks for the great feedback — we’re really pleased to hear everything felt easy from start to finish ⭐️

Making ILA clear, quick, and straightforward is exactly what we’re aiming for, and it’s good to know the booking and completion process worked smoothly for you. Thanks again for taking the time to share this 👍

Rated 5 out of 5 stars

Very quick and easy process

Very quick and easy process from the booking to the online meeting and delivery of documents.

January 13, 2026
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Reply from ILA-Connect

Thanks for the great feedback — we’re really pleased to hear that everything felt quick and easy from booking through to the appointment. 😊

We’ve put a lot of focus into streamlining the process and improving the online experience, so it’s great to know that came through. Thanks again for taking the time to leave a review ⭐️

Rated 5 out of 5 stars

I have used ILA Connect several times…

I have used ILA Connect several times now and each time it is a smooth, easy and cost effective solution to getting the box ticked on my ILA requirement. They are my 'go to' place for ILAs now.

January 13, 2026
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Reply from ILA-Connect

Thanks very much for the repeat custom and the great feedback — we really appreciate it. ⭐️

We’re pleased to hear the process has been consistently smooth, straightforward and good value. Making ILA accessible, affordable and quick is exactly what we’re focused on, and it’s great to know we’ve become your go-to for this.

Thanks again for your continued trust 👍

Rated 5 out of 5 stars

Commendable Service

The team at ILA-connect were very helpful with my requirements. Tim was very helpful, knowledgeable and patient. I recommend their services.

January 13, 2026
ILA-Connect logo

Reply from ILA-Connect

Thank you for the kind feedback — it’s much appreciated. We’re really pleased to hear the team was able to support you clearly and patiently throughout 👍

Making Independent Legal Advice accessible, efficient and straightforward is exactly what we aim for, and it’s great to know that came across. Thanks again for taking the time to recommend us ⭐

Rated 5 out of 5 stars

Great service

Great service. Easy to book and simple to get done. The solicitor was very clear and all documents sent back in quick time. We have always used ILA connect and they are competitively priced.

January 9, 2026
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Reply from ILA-Connect

Thanks for the great feedback — much appreciated 😊

We’re pleased to hear the booking was easy and that everything was handled clearly and quickly. Thanks again for continuing to use ILA-Connect ⭐

Rated 5 out of 5 stars

Would 100% recommend

I had to change the time of the appointment last minute, Kevin was efficient and explained everything I needed to be aware of. Much cheaper than local solicitors!

January 15, 2026
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Reply from ILA-Connect

Thank you for the recommendation — much appreciated ⭐

We’re glad we could accommodate the last-minute change and that Kevin was clear and efficient throughout. Keeping things flexible, straightforward and good value is really important to us 😊

Rated 5 out of 5 stars

We always book in with Paul smith

We always book in with Paul smith, who always goes above and beyond with his advice. We would recommend Paul when dealing with property.

January 7, 2026
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Reply from ILA-Connect

Thank you for the kind feedback — much appreciated 🙌

We’re pleased to hear Paul consistently goes the extra mile and that his advice has been helpful. Thanks again for recommending ILA-Connect ⭐

Rated 5 out of 5 stars

Great service

Easy to book, good availability, easy to use platform and efficient appointment and reasonable cost

January 13, 2026
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Reply from ILA-Connect

Thank you for the great review — much appreciated 👍

We’re pleased to hear the booking, platform and appointment all worked smoothly and that the pricing felt reasonable. Thanks again for choosing ILA-Connect 😊

Rated 4 out of 5 stars

Great support and service by…

Great support and service by professionals at economical rate.

Thanking you for support.

January 5, 2026
ILA-Connect logo

Reply from ILA-Connect

Thank you for the feedback — much appreciated 🙂

We’re pleased to hear you found the support professional and good value. Thanks again for taking the time to leave a review 👍

Rated 4 out of 5 stars
ILA-Connect logo

Reply from ILA-Connect

Thank you for the great feedback — we really appreciate it ⭐

We’re glad you found the process easy to use and prompt. Making ILA straightforward, accessible and quick is exactly what we aim for, and we’re always refining the experience to keep things running smoothly. 🚀

Rated 5 out of 5 stars
ILA-Connect logo

Reply from ILA-Connect

Thank you for the great feedback — much appreciated ⭐

We place a strong emphasis on speed and clarity, so it’s great to hear the process felt quick and straightforward. We’re continually refining the experience to make booking and completion as smooth as possible 🚀

Rated 5 out of 5 stars

Simple way to get independent legal…

Simple way to get independent legal advice. Good portal and easy to follow tasks all online. Fixed price good.

January 7, 2026
ILA-Connect logo

Reply from ILA-Connect

Thank you for taking the time to leave a review — we really appreciate it 😊

We’re glad you found the process simple and the portal easy to follow. Making Independent Legal Advice accessible, affordable and straightforward is exactly what we aim for, and we’re continually refining the online experience to keep things quick and hassle-free from booking through to completion. ⭐

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