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Rated 1 out of 5 stars

Purchased on the 1/10/2024 and still not recieved. Paid $10 for shipping as well! I've made several attempts to email (as that's the only way to contact) and had no response.

Rated 1 out of 5 stars

Horrendous customer service! We bought 7 full price tickets but made an error and bought them for the car visit instead of on foot (total of $133). After contacting them seeking to correct the issue,... See more

Rated 1 out of 5 stars

I purchased the Tom Yum Gai Rice Noodles and followed the instructions to cook. It says pour boiling water and replace lid. When i did this the pot exploded and the boiling water went all over me and... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 meals last Sunday. I received a text to say the flood would be delivered by the delivery company and I replied to ask them to leave the package with a neighbour. That was it... See more

Company replied

1.0

Bad

TrustScore 1 out of 5

2K reviews

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Rated 5 out of 5 stars

Great tasty meals.

Ilumi meals are quick and easy food that doesn't comprises on taste.
Everything I have tried I have enjoyed

July 22, 2015
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Rated 5 out of 5 stars

Excellent

Delicious, tasty food excellent service with fast delivery. Will definitely be ordering again.

July 21, 2015
Unprompted review
Rated 5 out of 5 stars

Quick & efficient service

Introductory pack requested, dispached and received within a few days.
Products appear to be of a high quality and on the whole the pack represents extremely good value. Looking forward to tasting.

July 21, 2015
Unprompted review
Rated 5 out of 5 stars

Extremely appetising - tastes like homemade.

The dinners are very handy for my daughter to take to work for lunch as a microwave is available to use. The dinners are delicious. Wonderful variety of dinners. We are pleased to see most of them are Yeast Free as three of our household have this problem. We are pleased we have found Ilumi dinners.

July 20, 2015
Unprompted review
Rated 5 out of 5 stars

scrumptious

casseroles are packed with meat wonderful taste the best iv had since becoming a coeliac have had the lamb and beef one you certainly get your moneys worth recommended
Thankyou

July 19, 2015
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Rated 4 out of 5 stars

Ilumni food

I enjoy using this food and it gives me something different when I want to feed myself. It is very quick and easy to use and also very tasty.

July 11, 2015
Unprompted review
Rated 5 out of 5 stars

Ilumi - Great service

Ordered goodies from Ilumi and certainly have no regrets. From receiving order to the delivery I was kept well informed. Needed to contact them but had a problem with the 0800 number but solved my query via email. Would certainly not hesitate to recommend them.

July 8, 2015
Unprompted review
Rated 1 out of 5 stars

Bad taste

The food tastes like cat food

July 7, 2015
Unprompted review
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Reply from ilumi

Hi we are really sorry you did not like ilumi. We would appreciate it if you could give us some feedback regarding what it was you did not enjoy - if you could email us at customerservice@ilumiworld.com that would be great - many thanks team ilumi

Rated 4 out of 5 stars

great food

I've tryed 7 day meal, and very happy with the results,, the food is very tasty and filling, highly recommended.

July 5, 2015
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Rated 4 out of 5 stars

Excellent , but why only main meals

Excellent main meals. Shame you don't provide breakfasts or deserts. Also not everyone needs dairy free, all you need to do is clearly identify what's what. I'd love to see an illumi boil in the bag rice pudding.

July 4, 2015
Unprompted review
Rated 1 out of 5 stars

Not recieved yet. Please dont use parcel force

You ask about my first ilumi delivery, not yet recieved. Not a good experience. Parcel force didn't deliver when i was in, they put wrong time on card as i was in at the time they put on the card. This would have been ok if what followed was easy. I arranged for it to be delivered to local post office a few days later, for which i will have to pay extra. Made special trip on date quoted, it wasn't delivered by the date specified. To find out what was happening, I had to ring parcel force with own phone at the post office, not a good experience. So still haven't got it yet, hope ok in this weather. I often get things delivered, this is the worst delivery experience yet.

July 1, 2015
Unprompted review
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Reply from ilumi

Hi Carrie - we are really sorry you have not received your order - can you please contact us at customerservice@ilumiworld.com so that we can resolve this for you - our delivery is normally very quick but obviously on this occasion it has let us down - we would like the opportunity to redeem ourselves - regards team ilumi

Rated 5 out of 5 stars

exceptional service

I buy ilumi because I have food intolerances.I also get some for my elderly mother in law as emergency dinners for when she can't or doesn't want to cook.We love the fresh flavours and huge choice.Last time I ordered it was delivered in less than 24hrs in a good strong box.Well done.

June 30, 2015
Unprompted review
Rated 5 out of 5 stars

Fabulous food

The food is so good that you forget that it is gluten free etc. my son has digestive problems and finds the food great because it is so easy to prepare and so tasty to eat.

June 30, 2015
Unprompted review
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Rated 5 out of 5 stars

ilumi delivery

I found the delivary service to be quick, my order arrived within 2 days. I recieved a text to tell me when my order had been dispatched and another text to inform me where my order had been delivered to and when i could collect it.

June 28, 2015
Unprompted review
Rated 1 out of 5 stars

Disappointed

I ordered 2 meals last Sunday.

I received a text to say the flood would be delivered by the delivery company and I replied to ask them to leave the package with a neighbour.

That was it. The package never arrived, I didn't receive a delivery card or further info from the delivery company.

I emailed ilumi and got a reply which was not very helpful or sympathetic saying my package was at an 'East London' depot. Which depot? I didn't receive a card, so how do I collect the package? That is, once I work out which depot to go to...

Not impressed and disappointed, the delivery company is to blame for sure, but the overall experience has been terrible.

June 28, 2015
Unprompted review
ilumi logo

Reply from ilumi

Hi - we are really sorry you have had a problem with the delivery of your order - can you contact us at customerservice@ilumiworld.com so we can resolve this for you - our delivery is normally extremely quick but we would certainly like the opportunity to put this right for you.

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Rated 4 out of 5 stars

Good but could be improved.

My order arrived very quickly and in good condition. I like the packaging of the products and how quick and easy they are to prepare. The only thing I haven't liked about the products so far is I have found some of the sauces to be very thin and watery, almost needing a bowl instead of a plate to serve on! However, the flavours are good so I would order them again.

June 23, 2015
Unprompted review
Rated 5 out of 5 stars

great meals, great deals.

The meals are so nice and they are low calorie! There are different deals on every month to save money! I was spending about 5 pound a day on food but now I just eat these meals.

June 22, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Got special introductory offer to get half price gluten free starter pack as newly diagnosed coeliac with new coeliac UK membership. Promotional code did not work on website, so contacted company, who informed me promotional code had had to be deactivated due to abuse, but offered to honour promotion by refunding the equivalent sum after I had placed my order. Placed order and informed Ilumi - got refund next day and food arrived in 24 hours. Haven't actually got round to trying the food yet, but the customer service was superb. Thanks.

June 17, 2015
Unprompted review

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