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Rated 1 out of 5 stars

Purchased on the 1/10/2024 and still not recieved. Paid $10 for shipping as well! I've made several attempts to email (as that's the only way to contact) and had no response.

Rated 1 out of 5 stars

Horrendous customer service! We bought 7 full price tickets but made an error and bought them for the car visit instead of on foot (total of $133). After contacting them seeking to correct the issue,... See more

Rated 1 out of 5 stars

I purchased the Tom Yum Gai Rice Noodles and followed the instructions to cook. It says pour boiling water and replace lid. When i did this the pot exploded and the boiling water went all over me and... See more

Company replied

Rated 1 out of 5 stars

I ordered 2 meals last Sunday. I received a text to say the flood would be delivered by the delivery company and I replied to ask them to leave the package with a neighbour. That was it... See more

Company replied

1.0

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TrustScore 1 out of 5

2K reviews

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Rated 4 out of 5 stars

Good service

Tasty food
Efficient service
I was pleased to find that delivery was left at local post office to collect rather than have to trail to main post office - as I was out when it was delivered.

August 9, 2015
Unprompted review
Rated 5 out of 5 stars

Like home made!

I love the Aromatic Thai Red Chicken Curry, my only slight complaint would be that the sauce was quite runny and there wasn't a lot of chicken, this may have been because the pieces were quite large but the weight would be correct so personally I would have preferred if the pieces were smaller and the sauce not quite so runny. That said, I thoroughly enjoyed it and would buy again

August 9, 2015
Unprompted review
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Rated 5 out of 5 stars

Great food

Everything I've ordered from here has tasted amazing. Fast delivery too. :)

August 5, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service and tasty food

I have begun having Ilumi foods recently and was so pleased that I have recommended them to a friend who is also delighted. Good quality, tasty meals take the hassle out of my eating regime as I live on my own and can rarely be bothered to cook. Ilumi offers wholesome, enjoyable food. Delicious!

August 5, 2015
Unprompted review
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Rated 1 out of 5 stars

ilimi Geng Gari curry

One of the worst things I have eaten out of a packet
No chicken some hard pieces of something not sure what. More like a sauce than a curry,and a very strange taste.Looks nothing like pictures.

August 5, 2015
Unprompted review
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Reply from ilumi

Hi Beth - we are sorry to hear you did not enjoy our ilumi Geng Gari curry - however it is not a meat dish - it is one of our vegetarian options on the website

This southern Thai dish has a depth of sweetness from our use of butternut squash, coconut milk and sweet potato, which we blend in to the base sauce. Meanwhile lemon grass, tamarind and lime juice add a sharp dimension to this vegetable curry.

However, if you contact us through customerservice@ilumiworld.com we will be happy to offer a refund - regards Team Ilumi

Rated 5 out of 5 stars

Full of flavour

Just received my first order, a mixed hamper, to get a taste of what they have.

So far tried only 3 pouches, but each one has been packed with flavour etc

Will definitely go on and purchase more!!

August 5, 2015
Unprompted review
Rated 5 out of 5 stars

Ilumi makes lunch (and sometimes dinner) so easy -- and all natural!

Ilumi makes lunch (and sometimes dinner) so easy -- and all natural! We're retired and my husband does all the cooking because I'm disabled and cannot stand at a worktop. So, I was looking for a solution for lunch that would take away at least one meal prep each day to make life a bit easier for him. But we wanted food that without additives and preservatives. I found that with ilumi and their sibling site Look What We Found. These two companies are both under the Symington's umbrella, and both have 2-minute shelf-life meals that are portion controlled and make from all natural ingredients. They have soup, mains, sides, and a variety of dishes. We just snip the top off the pouch (or pouches), put them in the microwave for 2 minutes, then let stand for 2 minutes and serve. Sometimes, we double them up and have them for dinner rather than takeaway. That's about 400 meals a year we don't have to cook and they are much tastier than any other packaged meals we have tried. We simply order once a month, stack them in a pantry drawer, and that's it -- no fridge time, no special storage requirements, and no hassle! Highly recommended!

August 4, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

My goods were on time, beautifully packed. Excellent service, thank you. I had the sweet chilli sweet and for my dinner tonight, it was really tasty and good. Anita

August 3, 2015
Unprompted review
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Rated 5 out of 5 stars

Delicious and Risk Free

I was advised to get some Ilumi pouches by my nutritionist after starting an elimination diet, the are so easy to cook and you can have a instant meal that you know is well made and has no "bad" ingredients in them. It can be really hard when you are avoiding certain food to grab a quick meal, you usually have to make sure you are always prepared but having on of these in my handbag at all times (they don't to be refrigerated) makes life so much easier, if you are really struggling to find something you can eat you just need to find a microwave and you can have something good to eat instead of picking at small bits that you know are safe to eat

July 30, 2015
Unprompted review
Rated 5 out of 5 stars

PLease release a diet range

Having stopped using this superb company to try another similar 'diet' range as I am not gluten intolerant, all I hope after my recent experiences is that these guys release a diet range in the same style as the food was excellent as was customer service

July 29, 2015
Unprompted review
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Reply from ilumi

Hi Jim, Thanks for your feedback and glad we were able to meet your expectations on service! You might not already be aware but 90% of our range are classified as low calorie or low fat – please contact us at customerservice@ilumiworld.com for a complete list of nutritional information for our full range if you would find this useful - regards team ilumi

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Rated 5 out of 5 stars

Couldn't be happier

I am absolutely in love with ILUMI. Their food is not only healthy but delicious. It is worth to try it out!

July 27, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent value and service

I was attracted to Ilumi by a special offer, and have not been disappointed. My order arrived very quickly, and food was well packaged. The tomato and red pepper soup was very tasty.

July 27, 2015
Unprompted review

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