Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... See more
Company replied
Nick was here early for the annual service and was waiting for the appointed time to arrive. He was polite and efficient and made no mess. He explained the next steps and that we should expect a cert... See more
Company replied
Our Engineer, Nick, arrived on time and completed all the work required to complete the final installation of our i-mist system. He took great care to cover the floors to avoid damaging them and clea... See more
Company replied
Company details
Written by the company
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
Contact info
4 Abbey Wood Road, ME19 4AB, Kent, United Kingdom
- 0808 122 3344
- sales@imist.com
- imist.com
4.8
Excellent
269 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with Eddie from iMist…
Great experience with Eddie from iMist Fire Supression, a very approachable professional and very experience in his knowledge. Also a very friendly speaker who sells very well his product.
April 16, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Carina,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you enjoyed your CPD session with Eddie.
-iMist
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Excellent service
The engineer was on time, friendly, and did the job he was there to do. I couldn't ask for any more
March 24, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi David,
Thanks for taking the time to leave us a review.
It's great that the engineer was on time, friendly and completed the job well.
- iMist
First annual service went well
Nick was here early for the annual service and was waiting for the appointed time to arrive. He was polite and efficient and made no mess.
He explained the next steps and that we should expect a certificate shortly.
April 10, 2026
Unprompted review
Reply from iMist Fire Suppression
Good afternoon,
Thank you for taking the time to leave us a review.
I'm pleased to hear that your servicing appointment went well and that you were pleased with Nick.
I'll be sure to pass your kind words on to the team.
-iMist
Reply from iMist Fire Suppression
Hi Valerija,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you enjoyed your CPD session with us.
I'll be sure to pass your kind feedback on to the team.
-iMist
Unit location and access to misting unit.
Very informative, gave information on service, system/unit, valves and maintenance.
Discussed retaining access to unit.
Provided link to service brochure and left card with engineers name and unit number.
April 2, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Bianca,
Thank you for taking the time to leave us a review.
I'm pleased to hear that you had an informative appointment with us, and I'll be sure to pass your kind feedback on to the team.
-iMist
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Really informative and not just a hard…
Really informative and not just a hard sell for their product.
As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it.
Not just another boring safety lecture, very enjoyable.
March 31, 2026
Unprompted review
Reply from iMist Fire Suppression
Hey Neil,
Thanks for taking the time to leave us a review.
It's great to hear that you found our CPD enjoyable and informative. We are very proud of our CPD, and Eddie is great at delivering it.
I'll be sure to pass your lovely words on to him.
-iMist
The best CPD I've listened to
The best CPD I've listened to - very informative and we'll presented and engaging.
March 31, 2026
Unprompted review
Reply from iMist Fire Suppression
Hey Ivan,
Thank you for taking the time to leave us a review.
I'm pleased to hear that you found our CPD very informative, well presented and engaging.
I'll be sure to pass your lovely feedback on to Eddie and the team.
-iMist
Excellent professional service provide…
Excellent professional service provide from initial design, Project Coordination and site installation.
Would like to thank everyone involved and look forward to working with Imist Team again.
March 30, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi John,
Thanks for taking the time to leave us a review.
I'm pleased to hear that your experience with us has been professional throughout.
I'll be sure to pass on your kind words, and we look forward to working with you again too.
-iMist
All good but expensive
All good: Justin was punctual, respectful of the property and did the service quickly and efficiently. Not Justin's fault but this is VERY expensive but I presume people swallow the price for the warranty that it supports.
March 24, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Malcolm,
Thank you for taking the time to leave a review.
I’m delighted to hear that Justin was punctual, respectful, and completed your service efficiently.
We completely understand that the service can feel costly. Our pricing has remained the same since iMist was founded in 2015, as we aim to offer fair and consistent rates while providing the full warranty and peace of mind that our customers rely on. As you have mentioned, value isn’t just in the service itself, but in knowing your system is professionally maintained and fully supported.
Thanks again for your feedback, and we hope you continue to enjoy the reassurance your system provides.
-iMist
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Imist service
Once again imist have been excellent from the office & admin side to Justin a brilliant & very professional engineer
Thank you Justin & the team
QS194809 - 2026
March 18, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Vasos,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have had an excellent experience with the team & that Justin was brilliant and professional throughout his appointment with you.
I'll be sure to pass your kind words on to the team.
-iMist
Reply from iMist Fire Suppression
Hi Joanna,
Thanks for taking the time to leave us a review.
I'm pleased to hear that your servicing appointment was efficient.
-iMist
Annual sprinkler fire service
Engineer arrived slightly early which was good for us, service completed and on his way. Cannot faultthe service at all- excellent!
March 3, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Mr Davies,
Thanks for taking the time to leave us a review.
I'm pleased to hear that we provided you with excellent service during your appointment with us.
-iMist
Excellent service fast and efficient
Excellent service fast and efficient, lovely engineer Ben S2315792-2025
February 23, 2026
Unprompted review
Reply from iMist Fire Suppression
Good morning,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Ben provided you with excellent service during your appointment with us.
-iMist
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CPD was excellent
Eddie Sibley from iMist came to our Architecture office and talked through all the benifits of their water suppression system and how we as Architects can incorporate them into almost all of our projects. Wonderful presentation.
February 26, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Helen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Eddie was able to deliver a wonderful CPD presentation for you and your team.
I'll be sure to pass your kind feedback on.
-iMist
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025
Hi Eddie,
Thanks again for your time, I think the CPD presentation is a great initiative on behalf of iMist Ltd and something I feel BCO’s all need to see, asap!
It was equally informative and captivating and provided a lot of food for thought in terms of the application of iMist and how it supersedes that of typical sprinkler products.
I’ll be sure to also recommend to our architect partners who we work with.
February 18, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Christopher,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found our CPD informative and captivating, and would recommend it to other BCOs and Architects.
We appreciate your kind feedback and will be sure to pass it on to Eddie.
-iMist
Friendly, professional and efficient
The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very responsive and real people, not annoying, badly trained chatbots which are so common nowadays.
Customer no: Q2316034
February 6, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Franziska,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Ryan was on time and friendly during your servicing appointment with us. It's also great to hear that you have found the team easy to reach, responsive and friendly.
I'll pass your kind words on to the team.
-iMist
Outrageous Terms of Business
The company wants payment before you've even booked an appointment! Outrageous. Their explanation is completely invalid. No other company servicing heat pumps or sprinkler systems uses this business model
February 16, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi David,
I’m sorry to hear you were unhappy with our booking terms.
We ask for payment in advance to secure an appointment slot and allocate the engineer's time, equipment, and travel. This helps us ensure we can deliver a reliable service and avoid last-minute cancellations impacting other customers.
We appreciate that different companies operate in different ways, and we’re always happy to explain our process.
If you would like to discuss this further, please contact our team at contactimist@imist.com, and we’ll be glad to help.
Kind regards,
The iMist Team
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Another great service carried out by…
Another great service carried out by Nath on our iMist system at Redbridge Quay 🙏🏾
S208100
February 9, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Arthur,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Nathan was great during your servicing appointment with us.
-iMist
Zak was quick and efficient
Zak was quick and efficient, a very polite, helpful young man who arrived on time and it was a pleasure to meet him and have him in my home.
February 13, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Carole,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Zak was quick, efficient and polite during your service.
I'll be sure to pass your kind feedback on to him.
-iMist
This was our first annual service
This was our first annual service. Ben and his colleague were very efficient and no issues with the system, in spite of initial problems during the installation phase.
February 5, 2026
Unprompted review
Reply from iMist Fire Suppression
Hi Stephen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Bem and his colleague were very efficient during your appointment with us.
-iMist
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