Immerion 

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Rated 1 out of 5 stars

Scam casino. If you win, your withdrawals will be blocked while they "investigate" the win. They say it will take weeks or longer, so they basically can hold your money indefinitely. Slot constantly c... See more

Company replied

Rated 5 out of 5 stars

I really dig the cashback feature - it's like a little bonus that keeps things interesting. The game selection is decent, and I've had a blast trying out different ones. Plus, the design is sleek and... See more

Company replied

Rated 5 out of 5 stars

Immerion is my go-to for online casino fun! It's so sleek and modern, with a killer selection of games. I'm always stoked about their cashback and other promos that reward us loyal players. Yeah, with... See more

Company replied

Rated 1 out of 5 stars

Hello! They been using wrong merchant codes to bypass security against gambling on my card . They use merchants that are using AI services , clothes or anything else than gambling services. They are n... See more

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Company details

  1. Casino

Written by the company

Ready to dive into a world of thrilling wins and endless entertainment? Immerion Casino welcomes you with open arms and over 6,000 games from the hottest providers, playable on your computer or mobile device! We speak your language: Crypto Whiz? Enjoy secure and anonymous transactions using your preferred cryptocurrency. Fiat Fan? No problem! We accept Visa, Mastercard, and Maestro. Need Crypto? Buy it directly on our platform using Moonpay, even with your credit card! Immerion Casino is where excitement meets convenience: 24/7 Support: Got a question? We're here around the clock via live chat or email. Effortless Navigation: Our user-friendly lobby and handy filters make finding your perfect game a breeze. Play Responsibly: We've got your back with self-exclusion tools to keep the fun in check. Your exclusive 20% cashback is waiting for you! Immerse yourself in diverse games, unmatched security, and customer support that always goes the extra mile.


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Breach of guidelines

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Rated 1 out of 5 stars

Bait and switch

Immersion is buying vote to win a contest but doesn't give what's promised afterwards... They request a screenshot of the section about them in the voting area, then go To customer service chat to collect your 50 free spins earned. It took nearly 2 hrs to chat with someone because if you don't show activity in the page you need to start the line up all over again ( yes I had a 2nd page open to keep me busy while waiting...) then, as the instructions was saying; on question #12 vote immersion and take a screenshot. Submit the form and go to chat to share your screenshot. . Beware it's a screenshot of the very end that they actually wants ; thank you for your submission! . Then while I was writing that is not my fault if I did exactly what the instructions was asking for and if it's not what they really wanted it was the problem of the writer not mine but it just left a message saying that unfortunately no submission greeting no promises spins for me , wished a lovely night because I wasn't showing sign of activity and closed the chat with a feedback question about the my satisfaction level !!! My text arrived to the screen a fraction of second before his but it was already too late to protest !!!

February 7, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Jacinte,

We appreciate voicing your opnions in the noted vote and many players expressed their desire to claim the offer. We have worked tirelessly for an extended period of time to offer promised incentives for all players, as long as we have received sufficient confirmation. The live chat team is available 24/7 if you ever have any concerns about how needs screenshots must look to make sure everything is okay!

Best regards,
Immerion Team

Rated 1 out of 5 stars

There is a scam

There is a scam. I don’t know where the hell they get my email address from and keep sending me very Good offers. Finally, I made an account and they gave me 10 USD free bets. It was not active they asked me to deposit. I deposited 500 USDT, then they sent an offer if I vote for them in sigma website for Dubai exhibition, they will credit me another 45 spin. Guess what, after I send a screenshot for customer support they keep not answering me for one day I waited by their life support five times nearly 5 hours eventually the answer I need to Wager X10 to be able to get free spins and be able to withdraw my money.

February 6, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Amin,

We understand the desire of players to have some new and exciting opportunities and regularly offer them via our emails. Understanding the importance of privacy, the email offers are always delivered only to the players who agreed to this communication at some point.

We appreciate voicing your opnions in the noted vote and many players expressed their desire to claim the offer. The team worked around the clock to provide offered incentives to all players but it was, naturally, a time-consuming task. We appreciate your patience during this time.

In our pursuit of clarity, we have made our Bonus Policy available to check at all times via the footer of the website and consistently improve visibility of the conditions of said bonuses by offering players details when the bonus is activated. However, we always look for ways to improve player experience to make sure the experience is always positive!

Best regards,
Immerion Team

Rated 1 out of 5 stars

The site is complete scam.

The site is complete scam.
I won 1700$ from
50$, i asked for withdrawl (btw you cannot withdraw more than 1000$/24h) and my widrawl was canceled under the reason that the provider asked to veryfi my sessions and it lasts 14 days or more.

Don t play here!

January 31, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Bogdan,

Ensuring fair gameplay for every player is one of our top priorities. For this reason, a game provider may occasionally review a session if their security system detects unusual activity. We work hard to keep this process as fast as possible so that gameplay can continue smoothly for all, while preventing unfair behavior of individuals from impacting other players’ experience.

Best regards,
Immerion Team

Rated 1 out of 5 stars

Refuse to pay mo money and answer om the question

I wrote this long message below yesterday again after a break from months and i get the same answer via email and chat.
All the time ROBOT copy paste messages.
Unbelievable. Refuse to help me.
And now they blocked the chat also.
Sadist people! 😤

->>>>

Important
hello people of immerion casino

Months ago I won here honestly 100 usd after a no deposit bonus as registration.

I see that the amount is still in the account (only the 100 has dropped to 98? weird?)

I am not an amateur, I have experience with casinos and their tricks.
I read some good reviews from players about you (but I know that this is because you asked for it in exchange for a gift)
I also see some negative reviews and I promise you now if you do not give my money to me honestly, that I will post this whole situation on 15 pages on the internet. How you treat me, without empathy.
And this will not do the reputation of your casino good.
I remind you that I have all kinds of evidence. From the chats and the emails between us and also the fact that I have tried everything to make the deposit.
The people of trustwallet do not respond either. I can not do more than I have tried. 😰

I would like to remind you that I created a crypto wallet against my principles (because I know that crypto is not reliable) because you asked me to.
And I put USDT money on my wallet (I lost this money because I made a loss of euros => USDT and I also cannot pay this out to my bank because of 'insufficient balance')

The sad truth is that I won 100 USD with you and that I do not get this and that I lost 15 € because you asked me to create a crypto wallet. This is a loss of - 115

I can provide you with proof of my address and identity, but you all did not want this. You hide behind 1 'ridiculous' rule that I did not even read when I saw and read all the rules before i accept the terms.

I can deposit something with my bank card (visa, mastercard)
I have already suggested this.
Or I simply ask you to deposit the amount to the USDT address that I sent. ' Make an exception'
We speak about 1 usdt right?

Please don't be such a hypocrite, you know it's me.
I have sent all the evidence and photos via email in the past.
If you want I will do it again but I have been sick of it. Months ago I kept getting the same copied answer in an email.
I went to the hospital with heart palpitations. I can't stand injustice. Especially not since I know I have a muscle disease.
I have now left months in between because I would hope that you have become human or that the rule has perhaps changed.

If anyone deserves this, it's me.
I've been a victim of scam casinos a few times and I have a muscle disease and I remember playing slots in pain for hours to win you 100 usd.
Please be human.

Can i get my winnings please?
( iff you want, i will write a positive review from you )
I just want my money that i honest deserved.

Thanks
Greetings

Sam

January 28, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Sam,

We apologize for any aspect of your visit that did not meet expectations. Immerion always strives for fair and equal gameplay for all players. In addition, in our pursuit for clarity, all the rules, including withdrawal options and conditions of withdrawal of a no-deposit bonus, are always listed in our Terms, available at the footer of every page.

Unfortunately, exceptions to rules would breach the trust of all other players who abided by them in order to receive their winnings, which is why we must maintain and adhere to them at all times, to make the game fair for everybody equally.

Best regards,
Immerion Team

Rated 3 out of 5 stars

They suck... Kinda

I'm editing my initial review because they just infact finally paid me, but after numerous attempts to get the money paid out and I took a lesser amount to test the process one more time. I initiated the withdrawal in the morning Pacific Standard time and now it's after 6pm and my withdrawal was just deposited into my account, so it was that easy, could be that quick, so why it was such a hassle I don't know. Not the worst for RTP. Might need a poopy review to get their butts in gear but play here or don't depends on your level of patience.

January 4, 2025
Unprompted review
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Reply from Immerion

Dear Jackson,

Thank you for your honest feedback!

We appreciate your patience regarding withdrawal processes and we hope you have not encountered any further problems with withdrawal times. If any further issues arise, you are always welcome to contact us via support@immerion1.com for more information!

Best regards,
Immerion Team

Rated 1 out of 5 stars

They won’t let you cash out

They won’t let you cash out, it’s a big scam. You can deposit money but when you want to withdrawal they have cash out limits. What the actual f* is that? When you win they want to check out your games. Takes 2 weeks to review and then they know you already lost your money, scam casino.

January 1, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Bailey,

Your input is invaluable as we continue to improve our services. Withdrawal limits are set for all players to ensure fair and consistent gameplay, allowing every player to withdraw without undue delays.

Ensuring fair gameplay for every player is one of our top priorities. For this reason, a game provider may occasionally review a session if their security system detects unusual activity. We work hard to keep this process as fast as possible so that gameplay can continue smoothly for all, while preventing unfair behavior of individuals from impacting other players’ experience.

Best regards,
Immerion Team

Rated 5 out of 5 stars

Immerion is a good shout if you're…

Immerion is a good shout if you're looking for a free online casino with a good selection of games. The cashback feature is cool, and I've had some wins. I can't complain too much about the slow withdrawals, I guess that's the price you pay for security. It's worth checking out.

January 14, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear William,

It’s wonderful to hear your feedback, thank you for sharing! We strive for safety of all players and we appreciate your understanding.

Best regards,
Immerion Team

Rated 1 out of 5 stars

Scam casino

Scam casino. If you win, your withdrawals will be blocked while they "investigate" the win. They say it will take weeks or longer, so they basically can hold your money indefinitely. Slot constantly crash during bonus rounds too. Only deposit here if you feel your life is short on frustration because frustration is all you'll get here. I have screenshot and proof of everything here and will be uploading across other platforms. Be informed, read the REAL reviews.

January 11, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Jay,

We apologize if your experience fell short of what we strive to deliver. We target to deliver uninterrupted gameplay in all games. However, sometimes minor errors occur during a spin. We understand that it might come with unsatisfactory feeling but in our pursuit of fairness, all rounds are fully logged and the outcome comes through regardless of the error during the round. If it cannot be calculated, it is simply rolled back so the funds are never simply lost.

One of our main goals has always been fair gameplay for all players, which is why game provider may sometimes request to review a game session if their security detects an abnormal pattern. We strive to make this process as quick as possible and resume uninterrupted gameplay for all players, while restricting bad actors from affecting others' enjoyment.

Best regards,
Immerion Team

Rated 1 out of 5 stars

Stop giving 5 stars

Stop giving 5 stars, bots, lying to people. You simply cant withdraw on this site, added 600€, won 18000€ and my account was goodbye.

January 2, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Pcz,

We apologize that we didn’t meet your expectations this time. The fairness of the gameplay and security are of our utmost priority. In the pursuit of clarity of all the rules, the Terms are always available for all players on the website. They ensure fair play for both us and players. Unfortunately, if a breach of those Terms is detected, we are forced to suspend our cooperation to prevent further exploitation. We never wish to resort to such actions and urge players to check the rules when joining in order to understand possible limitations and rules.

Best regards,
Immerion Team

Rated 2 out of 5 stars

Read all reviews before signing up!

Have just closed my account. I only tried to withdraw twice, the first time in November 24, there was a problem with my provider....moved on, continued to deposit and play won a good amount went to withdraw on the 27/12/24 and the game provider wants to review my game session, temporarily blocking all withdrawals..I have never had any trouble withdrawing on any other site and I understand they need to check you have met wagering requirements, however....I wasn't wagering as I had cancelled the bonus!!
Feel i have done the right thing. Please Read all reviews to make an informed decision before creating an account, nothing more gutting than having deserved, won fairly winnings being lost.

January 1, 2025
Unprompted review
Immerion logo

Reply from Immerion

Dear Miss,

Thank you for your feedback. We’ll take this into account for future improvements. We would like to note that wagering requirements apply to all deposits at Immerion as per AML requirements, just the values differ based on whether a bonus was used or not. In our pursuit of clarity, we always note the numbers both in our Terms and on the wallet, where the wagers can be tracked.

One of our main goals has always been fair gameplay for all players, which is why game provider may sometimes request to review a game session if their security detects an abnormal pattern. We strive to make this process as quick as possible and resume uninterrupted gameplay for all players, while restricting bad actors from affecting others' enjoyment.

Best regards,
Immerion Team

Rated 1 out of 5 stars

Worst online casino - Ybets.net same, all collaborated refuse my withdrawal

Worst online casino - stuck since 5th of December.
Been with immerion over 6 months, first 2-3 months been ok, withdrawal becomes longer and longer waiting time. Won and lost is one of the process. Now last withdrawal cancelled without any explanation, not until I asked and followed up. Immerion blame the "game provider" need to investigate my gaming session "ybets.net" which I found very strange. Immerion is only a platform "not" the actual gaming provider. Now the absurd of it all is "they claim" , "they cannot provide any gaming session history", is the gaming provider whom have the last day, they can actually say "your winning void"...now is not much only €728 lost more than won for sure. I filed a complaint with Curacao egaming hope to get it solved. Immerion also disabled the support chat. Sent several emails to support but without any reply or recipient of my ticket - DONT WIN if you win don't expect they will pay fair, they come up with several reasons not paying out/able to withdraw. Support sucks too, email no response, very very difficult to get things solved or escalate. The support said it takes 14 days or could takes even longer (how long several months, years?!!) Is unacceptable, I deposit with immerion, played on your platform and won fair and square in the bonus round....now this unprofessionally saying can't provide gaming session?! Is this even legal clients can't access the gaming session?

December 5, 2024
Unprompted review
Immerion logo

Reply from Immerion

Dear John,

We’re sorry you left with a negative impression. Ensuring fairness and transparency in gameplay is a cornerstone of our values. Together with our trusted providers, we monitor games to protect players and uphold the rules. Reviews are sometimes necessary, but they are never meant to question a player’s integrity. Once started, these procedures must be completed to resume play, as they help us keep the gaming environment fair and enjoyable for all.

Best regards,
Immerion Team

Rated 1 out of 5 stars

Seems lika a scam casino!

Seems lika a scam casino!
Been playing some games and won a bit but as soon as you want to cash out there’s no way doing it and there’s no support to get in contact with.

December 29, 2024
Unprompted review
Immerion logo

Reply from Immerion

Dear Henrik,

We’re always working to provide better service, and your review helps us do that. We aim for fair gameplay at all times and withdrawal options are always noted directly in your wallet, where you can request one as soon as eligible!

If you are ever in need of support, our team is available 24/7 via either live chat or at support@immerion1.com!

Best regards,
Immerion Team

Rated 5 out of 5 stars

Immerion Casino is a solid platform…

Immerion Casino is a solid platform overall. The game variety is excellent, and the site is easy to use. I've had no major issues with customer support, and the payouts have been generally fast. However, the website design could use a bit of a refresh - it feels a little dated. Still, it's a good place to play.

December 19, 2024
Unprompted review
Immerion logo

Reply from Immerion

Dear Thomas,

Your review inspires us to keep improving — thank you!

Best regards,
Immerion Team

Rated 5 out of 5 stars

I've tried a bunch of online casinos

I've tried a bunch of online casinos, and Immerion is by far the smoothest operator I've encountered. The platform is intuitive and easy to use, the game selection is vast, and the payouts are always on time (though maybe not instant, which is fine). The customer support team is also super helpful and responsive - they solved a minor issue I had in minutes. Highly recommend!

December 18, 2024
Unprompted review
Immerion logo

Reply from Immerion

Dear Baudilio,

Your satisfaction is our mission—thank you for letting us know!

Best regards,
Immerion Team

Rated 5 out of 5 stars

I switched to Immerion recently and…

I switched to Immerion recently and it's been a major upgrade! Handles tons of traffic, easy-to-use interface, and quick support. It's a solid choice for anyone looking for a reliable online casino.

December 21, 2024
Unprompted review
Immerion logo

Reply from Immerion

Dear Klivia,

We appreciate your recognition of our efforts, thank you!

Best regards,
Immerion Team

Rated 5 out of 5 stars

Huge game library

Huge game library, free to join, no hidden fees. Not every payment method, but deposits are easy. Cool cashback offers and slick design. Customer support is helpful. Multiple languages, too! Five stars!

December 20, 2024
Unprompted review
Immerion logo

Reply from Immerion

Dear Philo,

Your positive experience is exactly what we aim for, thanks for sharing!

Best regards,
Immerion Team

Rated 5 out of 5 stars

Thank you very much for the decent…

Thank you very much for the decent cooperation without any cheating, you are a great team.

December 19, 2024
Unprompted review
Immerion logo

Reply from Immerion

Dear David,

Your kind words reaffirm our commitment to quality service, thanks!

Best regards,
Immerion Team

Rated 1 out of 5 stars

This casino is a complete scam

This casino is a complete scam, there was a problem with one of my withdrawals when I converted my money disappeared from my account. I have been waiting for them for 3 weeks for supposedly technical support, so far I have not had an answer. The chat support is the same story, they send me the same text.

December 12, 2024
Unprompted review
Immerion logo

Reply from Immerion

Dear Kris,

We apologize that we didn’t meet your expectations this time. Fairness and completion of services are of utmost importance to us. On our end, a withdrawal may only be paused or canceled for reasons noted in our Terms, of which we always strive to inform players both in advance via displaying those Terns fully, and in the occurrence of the issue, to make sure information reaches the players.

Unfortunately, sometimes the issue arises during processing within the banking system, in which case we always return the funds to your game balance as swiftly as possible.

Best regards,
Immerion Team

Rated 5 out of 5 stars

As a Euro player

As a Euro player, Immerion's been a solid choice for online gambling. The site's easy to use, and customer support is always there to help, no drama. Lots of games to choose from, and cashback offers are a nice bonus.

November 15, 2024
Unprompted review
Immerion logo

Reply from Immerion

Dear Michael,

We’re happy you felt well taken care of—thank you for your review!

Best regards,
Immerion Team

Rated 3 out of 5 stars

Decent game selection but that's where…

Decent game selection but that's where it all stops I'm waiting 2 weeks now for my withdrawal. I've asked numerous times for my withdrawal it's the same answer all the time it's a technical issue the website states 24hr withdrawal fake advertisement.
I'm also on beyond standard platform, never had any issue with withdrawal and the returns are quite high

November 15, 2024
Unprompted review
Immerion logo

Reply from Immerion

Dear Ben,

Thank you for sharing your experience with us, we strive to improve our procedures at all times and your feedback is very valuable!

We hope the issue has been resolved and your withdrawal is available to you. If you have any further concerns, you can always contact us via support@immerion1.com!

Best regards,
Immerion Team

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