imoo Reviews 

283
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent build quality and performance of the smartwatches, noting reliable GPS tracking, clear voice and video calls, and essential safety features that provide parents with great peace of mind. People also frequently mention how easy the setup is, alongside a helpful and responsive customer support team. Some reviewers were not happy with certain aspects, mentioning occasional drawbacks such as devices failing to work properly, a limited software experience with missing basic features, or minor instances where the location tracking was temporarily inaccurate during early daily use.

What people talk about most

Quality

Users describe positive interactions with quality, highlighting that the watch feels sturdy, durable, and... See more

Customer service

Consumers find customer service to be positive, highlighting that the team is very responsive, helpful, and... See more

Location

Reviewers highlight positive aspects of location, noting that the tracker is spot on and gives great peace of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I LOVE the IMOO SMART WATCH Z3 — it’s the perfect smartwatch for a 9-year-old. It has calling and video calling, real-time GPS tracking, and an easy touchscreen that kids can use without any trouble.... See more

Rated 5 out of 5 stars

We loved Z1 imoo watches. I bought 2 for my kids. And instead of buying them mobile phones, we can now reach each other and give them somehow freedom and independence in going to school. I also can t... See more

Rated 5 out of 5 stars

We’ve used Imoo watches for years, starting with the Z1 and now upgrading to the Z3 for our 9‑year‑old. The new model is faster, clearer, and noticeably more robust — perfect for everyday kid life. We... See more

Rated 5 out of 5 stars

This is our first purchase with imoo and we are very impressed with overall performance and quality of the product.we bought it our 10 yr old kid and call quality is excellent.setup was easy n seamles... See more


Company details

Written by the company

imoo Watch Phone is a pioneering brand focused on creating innovative, child-friendly smartwatch phones designed to keep kids safe and connected. Our mission is to empower families with secure, easy-to-use wearable technology that bridges communication between parents and children, providing peace of mind and fostering independence. At imoo, we specialize in watch phones crafted specifically for children. Our devices combine the latest advancements in safety, GPS tracking, and real-time communication to offer parents a reliable way to stay connected with their children. Each watch phone is equipped with features like two-way calling, location tracking, and customized parental controls, ensuring both security and functionality. imoo Watch Phone is dedicated to using technology responsibly to foster a safe and connected world for families. We are committed to delivering high-quality products that meet the needs of today’s parents while encouraging children to explore and communicate safely.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

283 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(283)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Great product works very well for what we need. Very fast customer service and fast shipping. Very user friendly product

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what we needed

We bought the watch for my 11-year-old, and it has been exactly what we needed. Location works well, he can call us if he needs it, but nothing else to distract him.
It has been a few months and it still works as if it were the first day (we use a cover for the screen).

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience, Highly Recommend!

I recently purchased [product/service] from [company name], and I am very impressed with the overall experience. The website was easy to navigate, and the ordering process was smooth. My order arrived right on time and was exactly as described.

The product quality exceeded my expectations, and I particularly appreciate the attention to detail and the excellent customer service. I had a small question about the product, and their support team responded promptly and courteously.

Overall, I am very satisfied and will definitely consider buying from them again in the future. Highly recommend!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Z1 watch

Great communications from imoo through WhatsApp and the items arrived promptly. Looking forward to giving it to my son for his birthday. It looks like it has great features!

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Got the imoo Z1 watch for my daughter…

Got the imoo Z1 watch for my daughter and she absolutely loves it! 💜 It’s easy to use, keeps her connected with us, and the GPS + class mode give me real peace of mind. Sturdy, simple, and perfect as her first smart watch. Highly recommend!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice smart watch

Very nice smart watch that’s ideal for young people. My daughter liked it a lot . It has many options like chat, phone, video calls, pictures, step tracker and gps. I am happy and would highly recommend imoo products

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Good smart watch for kids

I bought the Imoo Z1 phone watch for my child and I am satisfied with it. The setup was simple, the app works smoothly, and the call quality is clear. The location tracking is accurate.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect phone watch for children

Really happy with my purchase. It was exactly as described on the website. It arrived very promptly and was very easy to set up. The app is very user friendly & I really like the protective settings. It’s exactly what we wanted. A safe & easy way for our daughter to contact me or her Dad and us to contact her without the additional concerns of a smart phone. Most importantly my daughter loves it!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect watch

We bought an intelligent watch for our children (Watch Phone Z1) and we are really happy with it.
The vendor was also really good.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Imoo are excellent to deal with

Imoo were excellent to deal with and their customer service were brilliant and extremely helpful and responded immediately to my questions. The imoo watch is ideal for my little boy, it is very easy to work and it gives exact location. The calls and voice notes are very easy and simple to use. I would recommend this product

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service Via Imoo

Terrible service Via Imoo. I purchased this watch 3 months ago and it’s been nothing but trouble. Most important features do not work.
I contacted Imoo and they have provided me with the worst customer service. All they are doing is going round in circles to avoid me returning the watch for a refund. It’s useless as we are unable to use it…. Don’t buy

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality bad customer service broken within a week while swimming

my daughter just had the watch for a week and just stopped working right after went swimming.
Contacted imoo customer service and they told me it is not water proof and only limited water resistant. The office said it is Not advisable to swim with it although the advertised otherwise.
Do Not waste your money on this and customer service is horrible took 2 months after multiple emails to reach them.

August 23, 2025
Unprompted review

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