I purchased the L656 Conquerors Challenge Silver Plated Cup with lid. I had some queries regarding engraving prior to purchase and found the staff very helpful. I was delighted with both the service a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From ordering the trophy which I selected and the engraving on it. The process was easy on line. The price of the trophy was resemble compared to others who were selling the exact same item. The feedb... See more
Company replied
Amazing company. All of my order came very quickly in amazing condition and quality. Great communication from them and was given multiple updates. All products were wrapped well to prevent damage AND... See more
Company replied
For my wife I commissioned a trophy cup to be awarded at her old school for best piece of original English Literature written by a school pupil. Impact took the wording exactly, converted a jpeg ima... See more
Company replied
Company details
Written by the company
As one of the leading UK internet suppliers of trophies and medals for sports clubs, schools, activities and business, we aim to provide you with the best service possible. Buying trophies for your club or business is an important responsibility and we want to make sure that your experience is enjoyable and professional from start to finish — and beyond. If you have a customer service query, please contact the team at: sales@impact-uk.com
Contact info
Office 28, Thrales End Farm, Harpenden, AL5 3NS, United Kingdom
- 01727 790 400
- sales@impact-uk.com
- www.impacttrophies.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality medals and trophies which…
Great quality medals and trophies which were a hit with the competitors. Looked stunning.
August 27, 2026
Reply from Impact Trophies & Medals
Dear Scott, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellent service, great product
As always very helpful in resolving issues and finding solutions. Lovely product when it arrived on time.
Respond to emails
EXCELLENT service
September 2, 2026
Reply from Impact Trophies & Medals
Dear Bridget, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Adjutant General's Corps Sports Awards
This is the 2nd year running that we have used your company for our awards and all of your team from start to finish are really helpful. The awards themselves are superb for our event and we will be using you again next year.
August 18, 2026
Reply from Impact Trophies & Medals
Dear Dawn, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Silver plated trophy
I purchased the L656 Conquerors Challenge Silver Plated Cup with lid. I had some queries regarding engraving prior to purchase and found the staff very helpful. I was delighted with both the service and the product and would definitely use Impact Trophies again.
August 30, 2026
Reply from Impact Trophies & Medals
Dear Ian, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Jose, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
What an incredible team
What an incredible team, from the initial enquiry to completion, the response times and support have been excellent. The quality of workmanship for the received awards was also great and we cant wait to present them to our winners.
Thank you to the team especially Bev, who helped all through the process.
August 27, 2026
Reply from Impact Trophies & Medals
Dear Debby, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
There were a couple of hiccups but were…
There were a couple of hiccups but were sorted quickly. Kept up to date and delivery was very quick.
August 27, 2026
Reply from Impact Trophies & Medals
Dear Roy, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
It was exactly what I ordered
It was exactly what I ordered. I was kept informed or when the order was going to arrive. It arrived on the day it was meant to. Thank you.
August 26, 2026
Reply from Impact Trophies & Medals
Dear Mandy, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Very good
Good product and nicely engraved tankard.
I paid extra for a gift box which they forgot to send but responded quickly when I contacted them
Overall very good
August 23, 2026
Reply from Impact Trophies & Medals
Dear John,
Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
From ordering the trophy which I…
From ordering the trophy which I selected and the engraving on it. The process was easy on line. The price of the trophy was resemble compared to others who were selling the exact same item. The feedback once I placed the order was instantaneous via email and soon after I got lead time and name of the delivery company who would deliver the item. No issues throught the process and a good experience with IT&M
August 23, 2026
Reply from Impact Trophies & Medals
Dear Shamash,
Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
Fantastic customised medals
Fantastic customised medals, over the moon with acrylic adhesive logo. Fantastic communication with sales team who helped me through the ordering process. Great service tracked throughout process and delivered ahead of estimated time. I Would highly recommend A*****
August 18, 2026
Reply from Impact Trophies & Medals
Dear Samantha, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Easy to order and as promised. Great job.
Easy to order. Made and delivered as promised. Instructions followed to the letter. Very pleased at the outcome.
August 17, 2026
Reply from Impact Trophies & Medals
Dear Chris, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
An excellent trophy
An excellent trophy with accurate well presented engraving . A good selection of trophies. Easy to select and create designs. Helpful staff for questions. Speedy delivery .
August 15, 2026
Reply from Impact Trophies & Medals
Dear Steve, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Valerie, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Kingsley, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Krissie, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Very efficient service/ high quality
Very efficient service! We are very pleased with the quality of the medals vis à vis price too. I would highly recommend
August 12, 2026
Reply from Impact Trophies & Medals
Dear Nicky, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Amazing quality and great customer experience
Amazing quality for the price I paid, extremely good value and quick dispatch. Fantastic company, well done team!
August 4, 2026
Reply from Impact Trophies & Medals
Dear Charlotte, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Very easy process of ordering &…
Very easy process of ordering & delivery. Items as described & great value .
August 10, 2026
Reply from Impact Trophies & Medals
Dear Angela, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Arthur, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.