Amazing company. All of my order came very quickly in amazing condition and quality. Great communication from them and was given multiple updates. All products were wrapped well to prevent damage AND... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For my wife I commissioned a trophy cup to be awarded at her old school for best piece of original English Literature written by a school pupil. Impact took the wording exactly, converted a jpeg ima... See more
Company replied
I was impressed by the support provided and the speed at which the award was delivered. I had not ordered an acrylic award before and was unsure of how my design would look; the team provided two op... See more
Company replied
Great quality Trophies and Medals that i purchased for our Clubs Annual Summer Tournament. Recieved the items quickly, well packaged. I had to contact them for something I had forgotten, they se... See more
Company replied
Company details
Written by the company
As one of the leading UK internet suppliers of trophies and medals for sports clubs, schools, activities and business, we aim to provide you with the best service possible. Buying trophies for your club or business is an important responsibility and we want to make sure that your experience is enjoyable and professional from start to finish — and beyond. If you have a customer service query, please contact the team at: sales@impact-uk.com
Contact info
Office 28, Thrales End Farm, Harpenden, AL5 3NS, United Kingdom
- 01727 790 400
- sales@impact-uk.com
- www.impacttrophies.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Impact Trophies & Medals
Dear William, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
I’d give 0 if I could
I’d give 0 if I could
Arrived just glass with some stickers to build my own trophies quality poor I can’t even use them I’d look stupid
Please contact me impact before not only social media pictures but national
July 28, 2026
Unprompted review
Reply from Impact Trophies & Medals
Dear Mr Dearlove , we would hate for you to look stupid for not having read the ‘self-assembly’ instructions which are clearly stated on our website and for you having ticked the self-assembly box at checkout of your own free will . We are surprised you did not contact us directly rather than displaying your inattentiveness on Trustpilot where your 1* review is somewhat at odds with our 4.9* rating.
We value all of our clients and would be happy to discuss your issue , starting with how you failed to include engraving which our team then dealt with for you , your subsequent e-mail using defamatory language and demanding a full refund and threatening to post negative comments on social media unless we acquiesced , although this is not a good start for a constructive dialogue we will do our best. Kind regards, Customer Services.
Really pleased with our Wooden Award.
Really pleased with our Wooden Award.
The print-work came out even better than I hoped and the help offered in adjusting the design was brilliant!
June 27, 2026
Reply from Impact Trophies & Medals
Dear Sarah, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Duncan, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Amazing company
Amazing company. All of my order came very quickly in amazing condition and quality. Great communication from them and was given multiple updates. All products were wrapped well to prevent damage AND was also given spare stickers and felt in case it falls off. Couldn't be more pleased with my order, looking forward to ordering from them again.
July 22, 2026
Unprompted review
Reply from Impact Trophies & Medals
Dear Customer, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Cheryl, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellent Service
Excellent Service. This is the 4th year we have used Impact Trophies. extremely helpful staff and prompt delivery.
June 28, 2026
Reply from Impact Trophies & Medals
Dear Keith, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
Excellent customer service
Excellent customer service, lots of help getting the custom design just right. Outstanding quality product.
June 26, 2026
Reply from Impact Trophies & Medals
Dear 'Colin, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
Reply from Impact Trophies & Medals
Dear Derek, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
Primary School Leavers Awards.
The trophies arrived in time and are of expected quality. However, I did find it a little odd that the plaques were not on any of the trophies and we had to stick them on ourselves. This is not something we have had to do in previous years. Not a huge thing, but time consuming all on the same and the reason for my 4 star rating and not 5 stars as in previous years.
June 23, 2026
Reply from Impact Trophies & Medals
Dear Gemma, Thank you for your review. The award you purchased is for self-assmbly and this is stated on the website. I am sorry you were disappointed but glad you were happy with the trophies. Kind regards, Customer Services
Great service
June 13, 2026
Reply from Impact Trophies & Medals
Dear Ian, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Got it wrong but rescued the situation
Managed to send the trophies to the wrong person. When advised trophies had not arrived, they investigated and discovered they'd sent to wrong person. They quickly created and dispatched new versions. Product fine for the price.
June 23, 2026
Reply from Impact Trophies & Medals
Dear Mike, Thank you for your review. I am glad that we were able to rectify the error with dispatch and we hope you are now satified with your order. Kind regards, Customer Services.
Beautiful Craftsmanship
The trophy has come out perfectly and we are very excited to present it to the winner of our competition. The gold colour added to the engraving really gives it a professional feel.
June 18, 2026
Reply from Impact Trophies & Medals
Dear Tamara, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Martyn, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Fantastic trophy company
Bev was extremely helpful and all trophies (of which there were 100s) were delivered on time, fully constructed and accurate.
June 17, 2026
Loved the personalised medals!
Loved the personalised medals!
I ordered some medals for my walking netball team. They were great value for money, I loved the option to personalise them with our (newly created) logo stickers. The team were super helpful providing me options to choose from and despite having a fairly quick turnaround, I received in plenty of time. The team all loved the medals and I would highly recommend! Thank you!
June 17, 2026
Fandabbydozee!
Did what it said on the tin! Great quality and arrived on time. Nice and easy all the way through.
June 11, 2026
Great communication from the off,
Great communication from the off,
Late purchase and quick turn around arrived in time for my presentation, great product came better then expected.
May 26, 2026
I have been purchasing trophies for…
I have been purchasing trophies for school events regularly from Impact Trophies. Their trophies and medals are extremely good quality, reasonably priced and delivery is super quick!
May 27, 2026
Reply from Impact Trophies & Medals
Dear Sarah, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.