Amazing company. All of my order came very quickly in amazing condition and quality. Great communication from them and was given multiple updates. All products were wrapped well to prevent damage AND... See more
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Review summary
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Reviews shaping this summary
For my wife I commissioned a trophy cup to be awarded at her old school for best piece of original English Literature written by a school pupil. Impact took the wording exactly, converted a jpeg ima... See more
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I was impressed by the support provided and the speed at which the award was delivered. I had not ordered an acrylic award before and was unsure of how my design would look; the team provided two op... See more
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I was working with Cameron to sort awards for an event and she was amazing. Very quick to respond, attentative and sorted any issues incredibly quickly. Made my life so easy and I couldn't reccomend m... See more
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Company details
Written by the company
As one of the leading UK internet suppliers of trophies and medals for sports clubs, schools, activities and business, we aim to provide you with the best service possible. Buying trophies for your club or business is an important responsibility and we want to make sure that your experience is enjoyable and professional from start to finish — and beyond. If you have a customer service query, please contact the team at: sales@impact-uk.com
Contact info
Office 28, Thrales End Farm, Harpenden, AL5 3NS, United Kingdom
- 01727 790 400
- sales@impact-uk.com
- www.impacttrophies.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Impact Trophies & Medals
Dear Simon, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Great communication and prompt sending.
May 21, 2026
Reply from Impact Trophies & Medals
Dear Felicity, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellent quality and service
The trophies we received were fabulous and the girls absolutely loved them! I had made an error with the spelling of a players name, but Bev sorted me out quickly and assured me the new one would arrive in time. Excellent customer service, thank you so much! We’ll be back 🙌
May 12, 2026
Reply from Impact Trophies & Medals
Dear Stephanie Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Dirk, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellent service once again
Excellent service once again. Cameron is incredibly helpful, professional, and always goes above and beyond to ensure everything is just right. The turnaround time was super quick, and the quality of the trophies was excellent. It's great to work with a company that is reliable, efficient, and easy to deal with. Highly recommended, and I'll definitely be using them again in the future.
May 21, 2026
Unprompted review
Reply from Impact Trophies & Medals
Dear Chloe, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Good value for money
Good value for money.
Lots of choice.
A few mistakes with what was delivered but they were sorted very quickly and without any fuss. The staff are very quick to respond and super friendly.
May 21, 2026
Reply from Impact Trophies & Medals
Dear Douglas, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Jason, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Michelle, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Laura Jayne, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
perfect item received and very…
perfect item received and very appreciated by us both, thankyou
May 8, 2026
Reply from Impact Trophies & Medals
Dear Pippa, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Simon, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
Bev and her team were amazing
Bev and her team were amazing! I had thought that I had paid for the order a few weeks in advance, but I had thought so in error. When I rang to chase the order 3 days before the event, I panicked. Bev advised me on what trophies were available in time and then proceeded to personally ensure the order was fulfilled and shipped to the venue on the day of the event! What great service! I have bought from them every year for a few years and will be back again next year (although I will definitely pay well in advance this time!!).
May 13, 2026
Reply from Impact Trophies & Medals
Dear Peter, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services
Great value and turn around
Great value and turn around. Second time ordering and service is grea
April 14, 2026
Reply from Impact Trophies & Medals
Dear Matt, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Great Service and product
Such an easy ordering system with no issues from start to finish. Delivered as expected and by far the best value medals I found for our school colour run
April 29, 2026
Reply from Impact Trophies & Medals
Dear Kimberley, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Amazing quality and excellent customer…
Amazing quality and excellent customer service, with quick and stress-free delivery. Always available at the end of the phone for any questions. Highly recommended.
May 4, 2026
Reply from Impact Trophies & Medals
Dear Jordon, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Amazing service and product
An amazing trophy for my boy. The quality is great and the price was very reasonable. The turn around was brilliant as they had it to me sooner than what was estimated.
May 3, 2026
Reply from Impact Trophies & Medals
Dear Anthony, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Reply from Impact Trophies & Medals
Dear Jose, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Amazing trophies and service
The trophies turned out amazing overall, especially considering we ordered over 60 of them, so we weren’t quite sure what to expect. Everything from the delivery process to the final products was great, and they really helped make our awards night feel special.
My only slight criticism would be that a few of the trophies weren’t finished to the highest standard, with some slightly wonky parts that took away a little from the professional look. However, overall we were really happy with them and would still highly recommend.
April 26, 2026
Reply from Impact Trophies & Medals
Dear Demi, Thank you for your review. All feedback is gratefully received. i am sorry to hear that some of the awards were wonky. We are happy to replace them for you if you can email sales@impact-uk.com with your order number and a photo. We will organise immediately for you. Kind regards, Customer Services.
Excellent customer service and…
Excellent customer service and communication.
Item very thoroughly packed to ensure no damage.
May 1, 2026
Reply from Impact Trophies & Medals
Dear Marie, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
Excellent service …
Always been impressed with the service and turnaround time. Thanks again. The medals were spot on and delivery was seamless!
May 1, 2026
Reply from Impact Trophies & Medals
Dear Vnita, Thank you for your review. Your feedback is appreciated and we are so pleased you are happy with your order. We look forward to hearing from you again in the future. Kind regards, Customer Services.
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