imperialprice.com 

I didn't follow the "if it's too good to be true" rule. After placing an order, the delivery date kept getting pushed back. Although initially, they responded to emails, they have now stopped responding. I have raised a dispute in PayPal and they have yet to respond to that. I have asked them to refund me, and still waiting. Do not use this company.

Won't be ordering from this company again.ordered a skylander from this company on 26th July i still haven't received it so I phoned them this morning to be told I won't get untill 26th August what a joke when I could have place my order on amazon and had it within a couple of days.

I checked by phone before ordering item
And was told the item was in stock and delivery
Would be as stated on website 4-7 August.
I even payed the extra £6 to insure this.
I even stated the product is only required if I
Recieve it by the date stated. Date came and went so I emailed.
The reply was my order was being processed and would be dispatched the middle of
The following week. PayPal case opened for refund.

Rubbish customer service. Email replies take over 48 hours. Telephone number sometimes does not work, or you are on hold for 20 minutes and still no answer - no matter what time of day you call.
No idea if I will ever get the delivery or lose my money because nobody is talking.
Next time to will buy through another company and have better peace-of-mind.
BUY SOMEWHERE ELSE

update 15/08 - STILL NO PRODUCT. REFUSING TO GIVE REFUND. USING POOR EXCUSE OF MOVING OFFICES FOR NO PRODUCT. THANK GOODNESS I BROUGHT THROUGH PAYPAL

DO NOT USE THIS COMPANY

update 18/08 - AFTER SENDING MANY MANY MANY EMAILS AND RAISING A CLAIM THROUGH PAYPAL, THE COMPANY EMAILED ME AND SAID I CAN NOW HAVE A REFUND. WILL UPDATE WHEN I RECIEVE THIS. STILL KEPT THE PAYPAL CLAIM OPEN

update 25/08 - PAYPAL IS NOW INVOLVED AND I AM AWAITING WHAT IS HAPPENING WITH THAT. IF YOU LOOK AT THE WEBSITE THEIR CONTACT NUMBER IS NOT WORKING...VERY DODGY

update 04/09 - PAYPAL DECIDED IN MY FAVOUR AND I GOT MY MONEY BACK.
I LOVE PAYPAL, I HATE IMPERIAL PRICE.

DO NOT BUY FROM THIS COMPANY, THE GOOD REVIEWS ARE LIES AND FROM THEIR OWN COMPANY. THEY HAVE NO INTENTION OF DELIVERING YOUR GOODS BUT ARE HAPPY TO TAKE YOUR MONEY INSTANTLY

DO NOT WASTE YOUR TIME OR MONEY WITH THIS SITE.

I placed an order on the 18th of July and was told it would be despatched 19/24 july,nothing turned up.I phoned and e-mailed them and was told they were waiting for stock to arrive and I would receive my order 24/31 July,guess what,nothing.I phoned again on the 2nd of August and was told it had been sent to the courier for next day delivery.I know the courier driver and he told me no delivery are made on saturday.I received tracking text Friday evening and it was not with the courier they told me it was.SHOULD receive it on 5th august.WILL NOT USE THEM AGAIN.

overall good value for money

I ordered a computer motherboard and it took till day 30 into the order to actually tell me that they did not have the item in stock, after being told there was no delay and promised it would arrive by the end of the week multiple times. The process of requesting the refund was straight forward but very drawn out the refund eventually arriving 5 days late.

Customer services were hit and miss being told one thing by one person and another thing by another. When the contractual time for the refund eventually expired customer services became very helpful if still contradictory, but there was no action from the finance department in contacting me till I had chased them for over a week. I would avoid this company if you are ordering anything specialist, if the item is hard for them to get hold of you may have to chace the company until something gets done.

I ordered a iphone5 with a 2 days delivery and my phone was delivered in 2 working days....that was quick and was quite good. i am really happy!!!would recommend to my friends and i will order more....thanks a lot guys!!!!

I found a very nice BBQ for my garden and cheap on this web site, i ordered immediately and received on time.
I was worried because needed for this week-end to make party whit my friends,
but it does't matter...... now i got it, and i will do feast.
Thank's a lot i'm really happy .

I will be back again to use electronic empire I'm a very happy with the level of service and customer care the way it should be very helpful.

I ordered a Garmin Phone holder on 26th April and received it on 11th June.
I believe that if I hadn't raised a dispute with PayPal that I would still not have the item now.
This seller in my opinion should be removed from pay pal, my reasons being that I had a phone call when I opened this dispute to say that the item is being dispatched straight away and that once I receive a tracking number to close the dispute.

I did receive a tracking number which turned out to be incorrect with a delivery of the following day.

I contacted the company again by email and received a phone call the following day to say that the courier had changed the tracking number and I would receive the item the following day.

Why would they do this?

I believe that if I had cancelled the dispute I would have not received the item and would still be chasing them now.

It has taken a ridiculous amount of time from date of order to date of delivery.

I bought an iPhone5 on the 21st of May.
I` ve been updated every time from the payment till the delivery time. I contacted customer service before to buy my good for ask them if will be delivered on time, because i saw reviews about long delay. They said to me that now everything is improved, so i trusted them and I purchased it.
On the 3th of June i received an email with a tracking number and I received it on 4th of June with a good packaging. From my experience I had just a great first impression and I surely buy from them again.

Before to buy on this website I was doubtful because a lot of reviews are so bad. Anyway I tried to risk. My good was a Mac Book Pro 13.3" model A1278.
I paid on 19 of April and the estimated delivery date was between the 29th April and the 2nd May. Every time I tried to contact them by email or by phone I always had a reply and updating about my purchase. I RECEIVED IT ON THE 27TH OF APRIL.
Now I`m buying some more goods from them and I`m just expecting what I had on the first time:
- very good and helpful customer service
- very good prices
- delivery on time

I’m afraid I’ve got to agree with some reviewers here.
I’ve ordered an item and waited for the suggested delivery dates (5-7 working days from the purchase). The item never arrived and so went on to their website. Contacted them and initially they were courteous, apologised for the delay and promised new later delivery date. Item was not delivered on the second time around either and they stopped replying to my e-mails and that got me worried more. Luckily I paid with PayPal and following dispute I got my money back.

Ordered, at the checkout it was 3-5 working days delivery. Waited more than a week, items were not dispatched. Tried to contact them - no luck. Raised a dispute and was refunded immediately. Total waste of time.

This company messed me around from start to finish. I ordered a baby monitor from them which was supposed to arrive in 3 to 5 working days. Ten days later still nothing, and no email to explain what was going on. The customer services number on the website doesn't work, it rings and rings and rings then gets cut off. My emails went unanswered for almost a week. Eventually I receive an email telling me my order will be with me by Thursday, already a full 2 weeks after ordering and paying for it. No apology, nothing. Thursday comes and goes and no delivery. I then tell them that I would like to cancel the order as I have already waited far too long and am fed up with waiting, when I can just go and buy one in a shop. They tell me that if I cancel the order then I have to pay a 10% fee. Outrageous. Anyway..I eventually threaten to report them to Trading Standards as if a company fails to deliver your product within 30 days you are entitled to a full refund. Still no answer from the customer services number. Still no reply from my emails. Eventually I get an email telling me that my order is out of stock and would I like to purchase something else from them instead?? Still no apology for not delivering a product almost a month after I bought it! I ask for a full refund, again, and eventually, a week after requesting it, my Paypal account is credited with the full amount. So, I got my money back, but it was a massive headache from start to finish. Zero customer services, zero client care, zero business skills. It's like they don't care. I will never, ever order anything from them ever again and I will warn anybody off using them. It was so bad that I was starting to think they were a fraudulent company, who had taken my money and done a runner. It has made me more cautious about ordering anything online in the future from a company that I don't know. A total disaster, they should be put out of business. ZERO OUT OF TEN

This is what I sent to imperialprice.com, all I received back was a standard cut and pasted email saying my order was being processed and would be despatched soon!

On 02nd May 2013 I placed an order for a DeLonghi BCO 410 coffee machine. I received an email confirming the order along with a delivery date of between 07th - 09th May 2013. Payment was taken by PayPal on 02nd May 2013 for £155.85.

By 10th May 2013 I had still not received the goods so I phoned the number on your website. I was told there had been a problem with the logistics department, and that the goods were now placed on express delivery free of charge and would be with me in 24 hours.

By 14th May 2013 I had still not received the goods so I phoned the number on your website AGAIN!!! This time I was told it was still in the warehouse and would be sent on 16th May 2013 by express delivery free of charge.

To say I am unimpressed by the service of your company is an understatement!!

Firstly, there is nothing "express" about goods that arrive over 7 days late!!!!! Secondly, I don't like being lied to with regards to when I will receive goods that I have paid for in good faith. The coffee machine was a gift for a colleague who was leaving our workplace, and his leaving party and presentation were on the Friday night (the day after the coffee machine was supposed to arrive). Not only did I have to suffer the embarrassment of not being able to present him with anything, I assured him, as I was told by your company on 10th May that it would be here by the next day, and he could collect his gift then!!! When he called round to collect it on the 12th May before he moved house to another part of the country, I had to suffer the embarrassment once again of informing him that the coffee machine had still not arrived.

The service I have received from ImperialPrice.com is zero out of ten. I will NEVER use this company again, and if anyone asks my opinion of the service you provide, I will be brutally honest. I am not interested in any pathetic excuses regarding logistics etc. If you advertise a service, provide it. If you can't do it, do something else. Lesson learnt from me here - use <external link removed> in future and not some cheap alternative.

I expect to be compensated for this disgraceful service, but going on your current track record, I will be lucky if I even get the goods I have paid for.

It is now 20th May 2013 and I have still not received the goods I have paid for. I phoned imperial price.com again this morning and was told this time that my goods were STILL in the warehouse and would be despatched on 22nd May!!!

Dreadful service from the start, and 18 days after ordering and paying for a coffee machine, I still have nothing!!!!

Will NEVER use this dreadful company again.

Useless company!!! Goods never arrived. They said they never received my google checkout payment, my credit card statement said otherwise and so did google. They are amazingly slow to respond to emails. Google responded instantly with the following:
"We no longer allow B&F Solutions Limited to process orders using Google Wallet. As your account shows that you have already been charged for this order, we have issued you a refund to the credit card used to place this order. "

I ordered a motherboard which took about 2 weeks to arrive. The company responds to email but of my dozens of phone calls only 1 was answered.
Very satisfied with the price but not the service. Go elsewhere if you're in a hurry.

decent price for item-however long delivery time and mis information on email.