Imperials.co.uk  Reviews 

203
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Unfortunately there was not a lower rating than the one I have given. No communication at all especially after I’ve sent all the requested information to be completely blanked. Trade at a place where... See more

Rated 5 out of 5 stars

well what can we say i have bought off daniel twice before range rover also a maserati i phoned regarding a tesla on wednesday and picked up 6 days later he went through everything with us as not use... See more

Rated 5 out of 5 stars

Recently had the pleasure of purchasing a car from Jake at Imperials. I was given facts not sales talk and felt super comfortable about making my purchase without being pressured. Once my decision was... See more

Rated 5 out of 5 stars

Searching for my first Bentley, I came across the perfect car, age, spec, mileage, and colour. Priced sensibly I made some enquiries. From the first contact Jake and Jamie were great, nothing was to... See more

Company details

  1. Car Dealer
  2. Bentley dealer
  3. Land Rover Dealer
  4. Mercedes-Benz Dealer
  5. Porsche Dealer
  6. Used Car Dealer

Written by the company

Welcome to Imperials, home of luxury used cars in Hornchurch & Chelmsford. Browse our premium car collection & book your test drive today!


Contact info

4.1

Great

TrustScore 4 out of 5

203 reviews

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4.1

All reviews

(203)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Range Rover Velar D300

Really pleased with Range Rover Velar D300 recently purchased from Imperials. Jake was very helpful and patient without any of the usual sales pressure.
Recommended showroom if you are looking for a high end car. Good communication and follow up.

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect. Not a blemish.

The car and its preparation for collection could not have been bettered. It looks and drives as if a brand-new car - there is not a blemish. I was impressed by Imperials' general approach and the attention paid to detail by their service team and by their Prestige Vehicle Sales representative - Kevin Brooks who patiently and rapidly responded to all my questions. He was a pleasure to deal with and I much appreciated his honest, soft-sale approach. The service team did not scrimp on the preparation of the car and even sorted out things I had not pointed out.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Superb service!

From the first time I spoke to Jim at Imperial I felt like I was very important. Nothing was ever too much trouble and he was so quick in getting back to me with all my queries. Would highly recommend Imperial as a company and especially Jim as your contact.

April 12, 2023
Unprompted review
Rated 5 out of 5 stars

Sold my car to Imperials…

Sold my car to Imperials following an initial bid to purchase my AMG GTS. Mason and Greg were open and very professional to deal with. Greg was also very knowledgeable and went out of his way to offer technical advice on my next purchase.

April 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Buyer's experience

Recently purchased a vehicle from Imperial and the process couldn't be any easier. Daniel and Mason really cared about the buyer's experience and helped make any adjustments needed for before the sale. 5 out of 5 for sure and will watch their inventory and purchase again from them in the distant future.

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Great Customer Service - Dealing with Dan and Warren was painless, communication was superb and accurate. I would recommend anyone to Imperials

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

Pleasure to deal with

Pleasure to deal with
Knowledgeable and honest company
Sold them a car and money was in my account immediately.
Everything taken care of.
Highly recommend

March 29, 2023
Unprompted review
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Rated 5 out of 5 stars

Amazing dealership!

Oliver was extremely helpful and guided me into my first purchase car from Imperials, will certainly be returning!

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Extremely happy with my new car and it was a pleasure to deal with Imperial Cars, Oliver has assisted me on the purchase of my dream car with professionalism and kindness. I would personally recommend Imperial Cars.

March 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Professional service without the…

Great Professional service without the pushy salesman pitch. After test driving many vehicles finally agreed to one. Collected 6 days later. Fantastic service from Kevin. Definitely worth a visit.

March 4, 2023
Unprompted review
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Reply from Imperials.co.uk

We appreciate your feedback, thank you Jo. Wishing you all the best in your car!

Rated 5 out of 5 stars

Dan was awesome

Dan was awesome! He worked really hard to get me the deal I wanted for my new Velar and kept me updated at all times. The car is awesome and as always Imperials have delivered! Will be back in the future for the next upgrade!

March 4, 2023
Unprompted review
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Reply from Imperials.co.uk

Thank you for your review Vicky, we're glad that you are enjoying your car and look forward to welcoming you back in the future for your upgrade!

Rated 5 out of 5 stars

Great, friendly service

We are not local but found Imperials because we were looking for a particular car. Really impressed with the service. We dealt with both Mason (in person) and Daniel (by phone) and both were very friendly and helpful. Good follow up too, with confirmation all the finance was sorted. I would recommend.

February 18, 2023
Unprompted review
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Reply from Imperials.co.uk

Thank you for your review and for choosing Imperials, we hope that you enjoy your new car!

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Rated 5 out of 5 stars

Welcoming and helpful dealer

Mason was very helpful, knew about the car he was selling and offered a good price for my previous car in part exchange.

February 21, 2023
Unprompted review
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Reply from Imperials.co.uk

Thank you for your review Fred, we hope that you are enjoying your new car!

Rated 5 out of 5 stars

Tesla Model 3

Purchased a Tesla Model 3. Car was in excellent condition. Thanks to Mason, superb customer service. Had an issue with one of the tyres which I didn't realise till the next day. Mason had it switched with no fuss.

February 11, 2023
Unprompted review
Imperials.co.uk  logo

Reply from Imperials.co.uk

Hi Taj,
Thank you for your review, your feedback is important to us. We hope you enjoy your new Tesla!

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