I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process. These are complicated orders as they are sourced from overseas a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was regularly kept up to date with this order since it was placed until it was delivered! As this order was imported, I expected it to take much longer and did not keep my fingers crossed to have it... See more
Never had any issues with Importitall ever. I've ordered from them previously on a few occasions. Everything runs like clockwork and they're always updating shipping info. Very satisfied.
Company replied
The item arrived on time and in good condition. This was also the cheapest import service that I managed to find (that delivers to your door - using the post office would be cheaper but risky and woul... See more
Company details
Written by the company
Big or small, we Import It All! South-Africa's best online store giving access to a world of brands at great value.
Contact info
18 Laneshaw Street, 1609, Johannesberg, South Africa
- queries@importitall.co.za
- importitall.co.za
4.6
Excellent
410 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nickelback record
Always best customer service and they make sure the parcell will arrive in perfect condition. thanks again i'm very happy with the nickelback record and the perfect condition it arrive
January 12, 2026
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Great company to order from
I really enjoy working with this company. Their customer service is excellent and they keep you updated right through the process.
These are complicated orders as they are sourced from overseas and have to clear customs in South Africa. And yet they still manage to keep you informed and up to date, even through the festive season.
No excuses and scams, just excellent service.
January 12, 2026
Boot struts for Renault Koleos
Excellent product that fits 100% at about 30% of the price charged by the agents. Delivery took a little long but the wait was worth it. Good communication throughout the process.
January 7, 2026
I would order from Importit all again
I was kept informed of the progress of my order from the day I ordered to the day it was delivered. I received the items I ordered.
December 22, 2025
Reply from Importitall
Dear Valery
Many thanks for your review, it is much appreciated.
We would just like to confirm though, did you intend to leave us a 1 star review?
Kind regards!
Fast and efficient
Fast and efficient and good communication along the delivery cycle
December 22, 2025
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Quick and efficient
I was regularly kept up to date with this order since it was placed until it was delivered! As this order was imported, I expected it to take much longer and did not keep my fingers crossed to have it by christmas. Thank you for your speedy service - I am a very happy customer!
December 17, 2025
Courier Guy delivered in RSA.
Courier Guy delivered in RSA.
Great service from all.
Thank you
December 15, 2025
Happy customer
Second order with import it all….delivered on time….I was updated through out the process. I am a happy customer.
December 15, 2025
We are in South Africa
We are in South Africa
Never thought our packages will be delivered at our door, but it did
December 15, 2025
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Superb customer service
I had soo many doubts especially with lots scammings happening around the world however your prompt response reassured me that I will receive my order. Thank you very much for your outstanding customer service 🎉🎊🎉🎊🇱🇷 to 🇿🇦
December 11, 2025
Customer service 100% from beginning to…
Customer service 100% from beginning to end very happy customer all the way for south africa
December 10, 2025
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I needed spare gas parts for my Spirit…
I needed spare gas parts for my Spirit Gas Weber. Ordering online was absolutely perfect and easy. I got a call to confirm that what I had ordered was correct. My order arrived after 10 days and was all installed today. Im very happy! Thank you Import it All.
December 5, 2025
Delivered within the specified time and…
Delivered within the specified time and the product is exactly what I ordered.
December 5, 2025
It took so long to be delivered but you…
It took so long to be delivered but you made sure is the correct product,awesome!
December 5, 2025
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Great service,order delivered before…
Great service,order delivered before the time they kept me updated every time. Thank you
December 2, 2025
Reply from Importitall
Dear Customer
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
Disgusting stealing for customers
Asking for item R6317 that normally selling for around R700
This is like stealing with blinking
❓❓No shame
thin plastic, wight less than a kg and about 0.8m❓
Informing me it's big🤬🤬🤬🤬
Disgrace ‼️‼️‼️‼️
December 1, 2025
Unprompted review
Reply from Importitall
Dear Caroline
Thank you very much for your review. We genuinely appreciate all feedback—both positive and negative—as it helps us continually improve our service. Honest reviews also help demonstrate that we are a real company serving real customers with a wide range of experiences.
Our platform provides a specialised importing service where we handle the complexities, risks, and logistics of sourcing international products that may not be readily available in South Africa. Because of this, pricing can vary: some items end up significantly cheaper than local options, while others may be higher due to factors such as weight, size, or international supply chain costs. We list well over 100 million items to ensure customers have as much choice as possible.
Regarding the item in question, its actual cost price is considerably higher than R700. This suggests that the product you’ve seen elsewhere may differ in quality, brand, authenticity, or that the retailer may have listed it incorrectly.
I’ve reviewed your discussion with our team, and based on the information shared, it seems there may have been a misunderstanding. If a customer finds a better price elsewhere and prefers that option, they are of course free to purchase from the store that best suits their needs.
We nevertheless appreciate you reaching out and giving us the opportunity to respond and show our customers that we do care and take queries seriously. Thank you again for taking the time to share your thoughts. We wish you a wonderful day further.
Kind regards!
Reliable company
Reliable company with good communication throughout the order process. Bought the tool at 25% of the local cost and is totally satisfied with the quality of my purchase. I will recommend them to everybody.
November 17, 2025
Reply from Importitall
Dear Pieter
Thank you very much for your kind review! We are delighted to hear you are happy with the process!
Have a wonderful day further!
Kind regards!
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