They were very professional. Acknowledged your problem and did not judge you for being in your situation. Gave you options and gave a plan that would help you fix the difficult situation that you wer... See more
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As you know, asking for debt assistance is embarrassing and personally stressful. The staff I have had the pleasure of talking to did everything right when helping me. They were kind, patient and und... See more
Company replied
Over all it is a good service. I have have a few issues with your company. Had one of my accounts that was consolidated get took it off the program and wasn’t picked up for several months. And most re... See more
Company replied
I am halfway through a 4- year debt management plan. Insight made it easy to enroll by dealing with creditors. The awfulness of large debt eased from fear, panic, and shame into a steady, doable lean... See more
Company details
- #20 of 33 best companies in Debt Relief Service
- #93 of 200 best companies in Financial Consultant
Written by the company
Debt Relief Solutions: Nonprofit Credit Counseling, Debt Management and Debt Consolidation. Helping Millions Become Debt Free Since 1997.
Contact info
5750 Major Blvd, Suite 300, 32819, Orlando, United States
- (800) 565-8953
- contact-us@incharge.org
- incharge.org
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had been using In charge debt…
I had been using In charge debt solution two or three times now and I love their customer service and never late on my payment they dramatically cut my interest rate and get my credit cards paid off quickly
October 5, 2024
Helps me pay my debt faster.All staff I…
Helps me pay my debt faster.All staff I talked to are kind, knowledgeable and supportive answers me right away and helpful.
October 3, 2024
Mistakes can be fixed
Your service help me to correct my mistakes of maxing out credit cards
October 2, 2024
Friendly courteous agents to answer all…
Friendly courteous agents to answer all my questions and help me along to get out of debt
September 3, 2024
Customer service was great and got the…
Customer service was great and got the help I needed
August 30, 2024
Unprompted review
Site is user friendly!
August 29, 2024
The best and honest!
I was ready to file bankruptcy when this group came into my life. They are a very honest hard working non-profit company and didn’t cost me a dime. My bills were taken of over a few years with so much less worrying on my bart. Hopefully others will think about this instead of going through the embarrassment and cost of filing bankruptcy. Thank you In Charge. .
August 28, 2024
They help me a lot to be debt free Im…
They help me a lot to be debt free Im thankful to them .
August 29, 2024
Probably the best debt solution out there
InCharge Debt solutions is a simple, straightforward way to consolidate and eliminate debt, and also offers amazing rates that will save you huge sums of money. I tell everyone who mentions being in debt, that InCharge is the way to go.
August 29, 2024
The person that I spoke with was great !
The person that I spoke with was extremely nice , and explained everything to me in simple and easy to understand language.
August 20, 2024
You haven’t helped my credit at all
You haven’t helped my credit at all I still have all my bills on my credit and it’s been over a year
August 19, 2024
Reply from InCharge Debt Solutions
Hello Christina,
Thank you for leaving us a review. We understand how important credit improvement is and would be happy to discuss your concerns in more detail to see how we can better support you moving forward. Please contact us at the telephone number that was left in your voicemail box. We are hoping to speak with you soon.
Sincerely,
InCharge Debt Solutions
Great Service
August 16, 2024
Efficient and kind
They were efficient and kind during setting up process and continue to be so. They were there when I needed them and would highly recommend them.
August 15, 2024
Incharge was wonderful to work with and…
Incharge was wonderful to work with and helped me get my accounts settled and have a better understanding of how I should handle spending and my need for a monthly budget.
August 15, 2024
Horrible customer service
Horrible customer service. No empathy or understanding and very judgemental. The supervisor kept interrupting me, and would not let me finish talking. Their hours are impossible - 9 to 5 EST? So, if you are in CA, good luck. They will not accommodate your hours - you will have to take time off to speak with someone? they promise the world upfront, and then things change... The supervisor was also telling me how to lead my life, and how to drive and talk on the phone (which I don't). Seriously?
August 13, 2024
Unprompted review
Reply from InCharge Debt Solutions
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced. We truly value your time and understand that flexibility is important, especially when you’re managing multiple responsibilities. We are committed to finding a solution that works for you. We’ve made several attempts to reach out, but we haven’t yet connected. Please know that we’re here to help and will do our best to accommodate your needs. Your concerns are important to us, and we would like to discuss how we can better assist you. Please give us a call at the telephone number we’ve left in your voicemail box.
We are hopeful to connect with you soon.
InCharge Debt Solutions
Great customer updates on my account
Great customer updates on my account. Keeps me informed on status of my account.
August 13, 2024
This is the first time I’ve ever been…
This is the first time I’ve ever been asked this question
August 9, 2024
Reply from InCharge Debt Solutions
Hi Lynnette, thank you for your review! We value your input and are committed to making sure you have the best possible experience with us. We’d love to discuss how we can enhance your experience. An attempt was made to speak with you however, we could only leave you a message. At your convenience, please call us at the telephone number that was left in your voicemail box. We look forward to speaking with you.
Kind regards,
InCharge Debt Solutions
I am very pleased
I am very pleased, if I have any questions you are very professional and very helpful.
August 9, 2024
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