Inch Autos Reviews 

254
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the LED bulbs, which are described as bright, durable, and transformative for driving visibility. Many people highlight how these products significantly improve their vehicles, making night driving much safer and clearer. Reviewers frequently commend the fast and efficient delivery service, with many items arriving quickly, often the next day. The customer service also receives high praise for being helpful, responsive, and providing excellent support both before and after purchase.

What people talk about most

Product

Consumers find product to be positive, with many reviewers highly recommending the items, especially LED... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the outstanding and fantastic LED... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Service

Customers consistently note positive experiences with service, often highlighting the fast response and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really quick delivery. Very happy with my experience from when I ordered to when I recieved my order(ahead of schedule). Kept updated on my order throughout. Product was exactly as described. Well do... See more

Rated 5 out of 5 stars

Highly recommend getting parts from here. Amazing service ordered on the 16th late in the evening ( after 4) and received the item the following day. Dealt through WhatsApp but phoned also just to be... See more

Rated 5 out of 5 stars

Very sound to deal with, extremely helpful customer service before and after purchase. Fast delivery, ordered Thursday evening, arrived Monday afternoon. Bulbs are outstanding. Bought Led’s for my 202... See more

Company replied


Company details

  1. Car Accessories Store

Written by the company

Supplying car accessories


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

254 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(254)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Better customer service

Better customer service. Better knowledge of products. Answer phone reply to messages.

March 16, 2023
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Reply from Inch Autos

Dear DJ,

Thank you for your feedback. We're taking steps to improve our customer service and product knowledge. Our team is undergoing training and we're implementing new communication strategies for prompt responses. We value your patience and support during this process

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Rated 5 out of 5 stars

Top Service. Excellent quality.

Lights i got a couple of weeks ago had a wiring issue. Texted and was replied to the same day which was a Thursday I went down and changed the lights and got the newer set. No questions asked lovely people to deal with no hassle at all. How it should be, top service. Lights are absolutely brilliant the difference at night is something else compared to halogen. Will definitely keep my custom with inchautos and will return for other top quality products like the LED lights

February 27, 2023
Unprompted review
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Rated 5 out of 5 stars

Very efficient and prompt delivery…

Very efficient and prompt delivery service. Personal touch in getting a phone call to say the colour I ordered was out of stock. I ordered in another colour and had it the following day. Turned out size was too small and no problem exchanging it for a different size. Great company with a personal touch for their customers. Highly recommend.

December 13, 2022
Rated 5 out of 5 stars

Led lights

Bought a full set of lights for a transit connect , ordered thursday evening and were on my doorstep 1st thing saturday . The lights and the service was 2nd to none and i will be ordering more off these guys again . Super

December 10, 2022
Unprompted review
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Rated 5 out of 5 stars

Fast

Fast, efficient, trouble free, from ordering to receiving goods. Goods arrived quickly.

November 9, 2022
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Reply from Inch Autos

Thanks Frank

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Rated 3 out of 5 stars

Couldn't contact them

Couldn't contact them! Wanted to return something, followed the instructions & the email provided bounced back to me. No other way given to contact them.
Contacted me after this & eventually sorted it.

October 27, 2022
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Reply from Inch Autos

Hi John we apologise for the inconveniences our inbox was down it was outside our control. We do apologies

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