Incontinencechoice Reviews 

812
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptionally high quality of the personal care products offered. Consumers consistently note that placing orders on the website is straightforward, while prices remain competitive compared to major physical retailers. However, some people mentioned experiencing frustrating delivery delays and poor handling of parcels with specific external courier services used for shipping. Additionally, a few reviewers noted occasional issues with improper product sizing, tight elastic, or unexpected leakage during overnight use.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting rapid shipping times, timely arrivals, and... See more

Product

Customers had positive experiences with product, highlighting the great value, comfort, and wide range of... See more

Order

Users describe positive interactions with order, highlighting an easy online process and prompt, rapid... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with the products they ordered.... See more

Service

People report positive experiences with service, highlighting swift shipping and efficient handling.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Goods arrived in a timely fashion. Have used before so know the product (sensitive body wash) is really good. Ordering was easy. The only slight issue was the state of the package - which probably... See more

Rated 5 out of 5 stars

Discrete packaging and quality products for much less than in the shops Would quite like a FAQ page, eg what is the best thing to wear under thinner materials or white trousers I recently wore a... See more

Rated 4 out of 5 stars

Still waiting to receive these. Cannot blame Incontinence Choice as my order was despatched the day after the order. However delivery by Evri has been very disappointing as they've had it for 6 days a... See more

Rated 5 out of 5 stars

A Superb Experience I can highly Recomend this Company for all your needs. Having bought from them several times now I appreciate their performance with Super Speedy Delivery and an Excelent Produc... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

812 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(812)

691 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent! The staff help you out as well if there's a problem with delivery too they are excellent thankyou very much. Also fantastic sight fantastic products 👏 thank you very much, much appreciated

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

This is a very bad company it takes

This is a very bad company it takes your money then won't let you change anything on the order if you order between 6pm to 9am the whole thing is a money grabbing Charlton company do not order anything in these hours as their support service just comes back with sorry can't help such a rubbish money grabbing company AVOID at all costs

July 3, 2026
Unprompted review
Rated 4 out of 5 stars

Order came quickly

Order came quickly, driver didn't leave package in my safe spot , left it in the open , my safe spot stops people from seeing the package from the pavement.
So no points for that.
Pants are supposed to be good for 2500mils , but could only take one void at about 1300mils , so disappointed with that , as my tena proskin super medium pullups can take at least 2 voids over night and they're not night pullups.
So abit of a let down on that front as by the morning i was leaking after 1 bladder void .
Very comfy fit and good coverage, just needs better leak guards and more padding to the front , would i buy again ? Maybe if they out performed my usual pullups (tena proskin super medium) but they didn't, for a night time pullup they're meant to have better coverage and absorbency , but unfortunately they lack the side leak protection and absorbency is lacking for me , other people may find they're fine , but i suffer from myelopathy and urge incontinence so my flow is more force-full .
If they improved the padding at the front a little and sorted the side guards I'd be really happy 😊.
But now I have to try some other alternative night pullups to cover me overnight.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered pull up pants for my grandson…

I ordered pull up pants for my grandson at teatime and they arrived the very next day like they said they would be. They were a lot softer than the nappies he uses and they fitted much better, extremely happy with my order

June 30, 2026
Unprompted review
Rated 4 out of 5 stars

Lost oarcel

My parcel did not arrive for several days so I contacted incontinence choice by email. They replied immediately and sent a special delivery the next day.

June 30, 2026
Unprompted review

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