ITH (incredibletinyhomes.com) is a…
ITH (incredibletinyhomes.com) is a production line I-Box and outsourced model, tiny home builder "First" and foremost! Full Stop!
The issues come with the communities. ITH was not prepared or knowledgeable enough to offer tiny home communities. They have had to learn along the way, which always brings huddles & headaches for both ITH and the community members.
Infrastructure: water, power, sewer, roads and lots were in part, paid for by the potential community leasee. With delays of months, beyond weather hurdles, communication between ITH and leasee became strained. The most recent community "The Grove", shined a light on all weakness of ITH in handling, building and supporting a tiny home community.
The Grove was several months past completion time lines used by ITH. The potential leasee's, whom in addition, had paid in full for a home ahead of infrastructure implementation beginning, were very disgruntled, with the delays, the quality of lots, condition of roads and even the build quality of the homes.
In general, the potential community members had sold their homes, pack-up belongings and were "Homeless" for weeks or months, depending on each persons actions and needs. ITH finally understood, the leasee's had to be allowed into their pre-paid homes in May '23, (with Dec '22 being original completion date). That meant, a few were in their homes without water, power or sewer for up to a week. Some were able to be comfortable due to having "Off Grid" packages, already on their homes.
As I provide this base information 7/23/23, The Grove is not completed. Infrastructure is in, most occupy their homes, roads are a disaster, punch list (work orders) on many homes still open, paid for items (paint, stucco, decks, fence, yards and more are not completed.
Changes made by ITH as of late, to rectify issues are as follows:
1. Property Manager - mainly to try to educate community members at all four tiny home communities, of rules & regulations. And that now, they will be enforcing them after 3 to 4 years of being lacks.
2. Meetings with each community and leasees
3. Putting in the effort to complete projects in all communities.
4. Someone at main gate, one of three, m-sun for a few hours Sat and Sun
Still lacking attention or effort towards:
1. Gates on the three main community entrances
2. Customer service skills and communication that does not put the community members "Against" ITH.
3. Completion of project, amenities or communities.
4. Leading by example and lack of following the Contract they have had community members and home purchasers sign.
5.Being consistent with rules, regulations, procedures, providing the same services and opportunities equally to all.