Indesit Reviews 527

This company is an absolute shocker for after sales and service.
If you read this take some advice and do not buy their products.
Phone help and email. Support it a joke.
I am going to put on my steel toe capped size 11 shoes and boot the washer I paid good money for down the bottom of my drive for the scrap man and pay decent money for any Company that look after their customers.

5 month old fridge, broken since november. Cant get spares, cant get anyone to help, do not buy anything from rip off indesit, they will take your money and leave you in the mess with their awful, unreliable, crappy products and shockingly bad customer service. Absolute rip off.

Took 2 days (20th and 21st November) to get through and book an appointment to remove an item from the drum of my washing machine. Finally had an engineer out a week later (27th November), and he needed to order a part (not sure why). It wasn’t fixed although I paid £120 for them to do so.

They haven’t given me a time estimate as to when it will be fixed although now it’s almost a week after that and I can’t get through to anyone either through chat or on the phone. Absolutely useless, I need a washing machine!

We bought an indesit dishwasher as part of a fitted kitchen in 2019. In April 2020 it flooded the kitchen for the first time. After a long and convoluted telephone conversation, a technician visit was arranged. He found nothing wrong and blamed us for loading it incorrectly!
To cut the story short. At the 5th visit in October 2020 ( the machine had continued to leak since April), the engineer pulled the machine, put in new parts and said that it was repaired. It was ok for 5 weeks! Then water gushed out, machine wouldn't switch off and there was was a smell of burning! Now Indesit don't want to know as the dishwasher is over 1 year old!
Phone calls are difficult. When we eventually get through, we go from person to person only to be told that a manager will ring us back, which never happens.

Hello I am a tenant in my home and my landlord refurbished my kitchen to which she purchased a indest electric oven in March 2020! 2 months ago the oven stopped working for no reason at all, the company was contacted to send a repair man the first available appointment was 3 weeks from the phone call, the day of the appointment the engineer did not even touch it to look at anything to see what was wrong and then ordered parts not even knowing what was wrong with it! He then gave me another date to come a fix it which was 2 weeks later, I was extremely annoyed as I had waited 3 weeks just to have it looked at but accepted the appointment as was told that was the closest date to have it repaired.
The day came of the repair and half hour before the time slot ended for my repair they rang to tell me that someone had broken the part and that it would be a further 2 weeks before anything could happen which is today between 1pm and 4pm 20th Oct 2020, they have not came at all or made a call to let me know that they are not coming so we have trying to call to find out what has happened to no luck as no one has answered the phone! They sent a message last night to confirm the date and time they are ment to arrive with a tracking for the engineer when clicking the link it then shows that they have now changed the date to the 30th of October 2020 without informing me or the landlord! I am discusted by there service and lack of care as I have young children and a baby, I dont know if it could be a electrical fault and blow up but clearly by there lack of care they couldn't give to s***s if this appliance was to blow up.

I am sadly writing this review as I am currently being let down by Indesit. Last week the hot water and heating stopped working. I reported it on the Monday and they told me they could not get anyone out until the Friday. Only when I pushed did they make this Thursday. I work from home and have Sickle Cell, so had to wait 3 days in cold. When the worker came, he was professional, and changed the fuse. Fine, it all worked perfectly. But on Monday 5th October, the same problem has happened again! Once again they have told me to wait till Thursday. I have asked for a heater to be ordered in the interim time that I may keep my home warm, but they said no. So, once again i have been in the cold for several days, often using the gas hob for warmth. I do not know what the source of the problem will be but am not happy it takes so long and that they do not provide any interim service while we have to wait.

Useless products, their customer service is a mickey mouse operation. Indesit washer dryer broke down twice within it's first 9 months. It's broken down again and its not even up to 3 years old. They want to put you on an annual service plan of almost £200 to fix their useless machines, they should be fixing for free. Then when it comes to booking the repair you do not get the slot you picked online. They tell you that engineer will come out between 1pm and 4pm, no option of set times, like everyone is at home during those times on a week day! Customer service on the phone was rude, kept talking over me and was condescending, she was not interested in solving the customer's problem. She even got annoyed and put the phone down on me when I kept pointing out inconsistencies in their booking system. For example signing you up for a service contract with Domestic and General but not sending any confirmation email or anything in the post, I called Domestic and General and they said they did not have any contract set up. But yet they had already set up a direct debit with my bank. I have cancelled the direct debit now and the repair, I will be chucking the machine in the skip. AVOID WHIRLPOOL BRANDS like the plague they are. They keep breaking down, having recalls, and when you have problems all they are interested in is getting more money off you, they do not care about you as a customer. Do not fall into the trap of buying these whirlpool brands: Indesit, Hotpoint, Whirlpool.

put my life at risk
bought cooker Indesit ID60G2K Freestanding Gas Cooker, Black may 2019
gas kept going out.
engineer called THREE times ,
problem not resolved , both ovens just suddenly go out in middle of cooking.
called Indesit again after lockdown, .
cooker now 13 months old and basically refused to come out unless i pay them
now going via legal system !

My 85 year old disabled grandmother has been without a Fridge freezer now for 11 days. It took you over a week just to go and look at it now you are waiting for parts with no eta. Absolutely disgusting service. It's only a year old, you should be replacing the whole thing in today's current situation. Customer service couldn't care less.

10 days waiting for a part, no online chat available no response to email transferred twice still waiting to talk to someone 35 mins later.
Finally got through apparently parts have got lost ?
Have been told parts reordered and will be with me in two days.
Hmmmmmm !

Indesit Bwa81483xsuk index 8 kg 1400 rpm washing machine
It will only work with drain pipe coming up over machine attached to an extension pipe and drain directly in to the sink.
It would not work when attached to fitted spout under the sink via hole in cabinet as all other machines have used.
It a terrible washer poor quality it does not wash well I have to put things through two cycles.
It's an 8 kg washer but will only spin with half a load.
I've had other manufacturers and never had this problem on a machine that was just delivered.
I'm disgusted

Customer service
What customer service

Indesit Innex washing machine fault code flashing and not heating up after only 18 months (in a two person household), which is disappointing enough.
Ordered a new heating element ("genuine spare part") that turns out too small to form a seal, so washing machine is basically not repairable because they don't supply fitting spares, thereby forcing customers to buy a whole new machine.

What a waste! Not only of my money, but of resources.
In a day and age where recycling should be a priority for everyone.

P.S. My last washing machine lasted 15 years. It is possible!

Our new washing machine developed a fault after six weeks. Contacted Indesit CS and advised they couldn’t get an engineer to us for five days. Supposed to come today and I stayed in waiting but driver couldn’t find our house on a residential road so moved onto his next job. My number was given as contact but was never called. He called my wife’s number who was at work but when she returned the call it went back to their customer services. Called Customer Services straightaway but was told the driver wouldn’t come back. Now got to wait another six days for an engineer. I have worked in Customer Services for 40 years and never experienced the total lack of effort to resolve an issue. Have always bought Indesit but this will be the last time.

Our 6 month old washing machine is smocking and smelling of burning.

Called the help line spoke to 5 different people. They don’t send out mechanics after 6pm or weekends so I have to take a day off to wait for an engineer as they can’t tell me what time they will come.

I will never buy an indisit again as they should not catch fire within 6 months.

I have been shocked by Indesit's 'customer care'.
Have a double oven, rarely usedbut cared for and as new, almost caught fire top oven. Engineer came out and said an enamel coating has been missed off during manufacture.
Been 'going round in circles' with Indesit, passing the problem from one place to another, even stating "can't help, it is a cosmetic problem". Since when was the floor of an oven cosmetic, it is part of the structure and not to look good? Now because the cooker is 6 years old the excuse is it is old! When it was sold to us it was not fit for purpose and having a vital coating missing could have had serious consequences.
We expected this appliance to be safe and at least experience as customers more sympathy from Indesit, they sold us it!!

Disgusting service ,no wash mach repair for a week,had to wait in three times,engineer does repair,then leaves ,leaving machine with leak that WASN'T there before,tell indesit engineer has damaged machine,and they want to book it as NEW repair,expect me to wait a week to repair damage done by engineer,have to argue and spend hour on phone to get engineer back next day.Amongst other things ,concrete in wash mach is crumbling away.engineer replaces concrete,but without telling me,leaves huge slab of concrete,on front garden without telling me.concrete has vicious,steel spike sticking out ,what am I supposed to do with that,horrible,horrible service.

Never buy an Indesit because if it becomes faulty as mine did after just 8weeks they don't care. An engineer called and said a new circuit board is needed and it would have to be ordered and take at least 3 weeks. I phoned Indesit and the advisor was totally uncaring I told him I had already waited a week and couldn't wait another 3 as I have 3 childrens clothes to wash plus my uniform. He said nothing could be done as the part wasn't available, he wouldn't let me speak to a manager and virtually said tough luck. I contacted John Lewis who I bought the item from and they arranged a replacement which I received in 4 days. Other washing machine manufacturers may have better customer service. Probably not as good as John Lewis though.

am writing a complaint about the service I have got from Indesit

I spoke to a very rude ill mannered customer service representative called Rudy
who was not helpful at all.

I was asked to take a day off from work to install and deliver a unit i bought from Currys. The unit was faulty and after 5 engineer visit it was decided that it cannot be fixed and i need a new appliance.

I managed to take a day off yesterday and waited the whole day.

A engineer came and picked up the old unit and then left
another engineer came and delivered the new unit

I was then waited the whole day and the 3rd engineer never came back to install it.

I rang in and they asked me to take another day off (which i dont get paid for)
I said after months of waiting to get this broken unit replaced i need to take further holiday to install this unit.

Rudy as his name states was very rude and as a customer service representative had no customer service skills. H never understood where i am coming from.

I asked can you at least meet me half way and do this later the day where i can arrange things at work. He straight away said NO. I asked to speak to some management and he refused to pass the call saying he is following procedures. I was getting no way or any support from Indesit and they never once thought apologized for the engineer not turning up but told me to write a complaint letter.

I am posting this on all media so everyone can see the level of customer service you guys have.

Never going to buy your stuff again.

NEVER BUY INDESIT!!! I bought a fridge and a dish washer and less than a year later both stopped working. Indesit has the worst customer service ever, it took 3 weeks to fix the problem with the dish washer and now my fridge just broke and they did not even pick up my phone calls, unless you are willing to hold the line for 20 minutes of course... I had to pay for someone to fix it when my fridge is not even 2 years old!!!