Indie Music Academy Reviews 

66
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TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Paid for a 10k promo and thought these guys were legit because they are more expensive than everyone else. Four months later we are barely over the halfway mark and I’m on 3 playlists that are rated... See more

Company replied

Rated 5 out of 5 stars

I have used this service for previous releases with good results but this time results are exceptional. In 6 weeks my new album has songs on 500+ playlists and has gotten 100,000 streams on Spotify. I... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my work with Indie Music Academy so far! Ryan's been incredibly knowledgeable and helpful through one of the workshops I took earlier this summer, and am planning to work with IM... See more

Company replied

Rated 3 out of 5 stars

Legit yes. Good maybe but beware - does your music fit with their skill package?. I received dismal results from my personalized marketing campaign. They offered concrete suggestions to improve my on... See more

Company replied

Company details

Written by the company

The Indie Music Academy is an online school for musicians.


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3.5

Average

TrustScore 3.5 out of 5

66 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(66)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Indie Music was great to work with

Indie Music was great to work with! We are just getting started as an independent record label in a niche genre (Contemporary Christian Worship Music) and Ryan and the staff helped us a lot. Very responsive and got us out of the starting gate.

April 1, 2025
Unprompted review
Rated 2 out of 5 stars

Needs a lot of work

Our band decided to give Indie Music Academy a shot, investing in multiple playlist promotion orders with high hopes. We waited patiently, but as nearly a month passed with no results, we had no choice but to cancel our orders. The experience was frustrating—there were no proactive updates, the ordering process was disorganized, and customer service was virtually nonexistent.

November 1, 2024
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Hi Corky. Thank you for leaving a review, and we apologize that you were frustrated with your experience.

It sounds like we pitched your music, and the playlist curators were not interested in offering a placement, and you received a full refund. To be fair, our team worked to pitch your song with zero risk to you. With other services like Submithub, you would not get a refund after a curator has listened and reviewed your music.

It seems you took advantage of the safeguards we've designed into our service. I understand there might be minimal updates if there isn’t much interest in the song and it is frustrating when things don't go as hoped.

I'd love to help further, but you must have ordered from us under a different name because we can't find any purchase under the name "Corky S." and you didn't respond to our Trustpilot message for more information.

Rated 5 out of 5 stars

Five Stars for Indie Music Academy

It's always a pleasure to work with Indie Music Academy! I receive valuable advice for my work as an independent artist and great placements on playlists with an amazing impact all over the world. Thanks for all these things!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

My campaign is going great!

I really enjoyed working with this company! Aimee and Alexx helped me and were both great! I loved being able to log into the tracker so I could see where my campaign was and the placements I was able to get. The campaign is going great so far! I am excited to send in more music soon!

June 21, 2024
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Thank you so much, Alice!

We are honored to receive your 5-star review on Trustpilot after using our Spotify Promotion service.

Yes, Aimee and Alexx are both hard-working and compassionate people. We are lucky to have them on our team!

We are here for you if anything ever comes up! Best of luck with your future songs!

Rated 5 out of 5 stars

A wealth of information

I’ve learned a ton from IMA, and the entire staff is professional and kind! Their explanations of my data during my recent Meta ads campaign really went above and beyond. Sometimes their email responses take a bit of time, but when they do come, they are thorough. Thanks IMA, I will be back!

July 2, 2024
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Hi Mike, thank you so much!

We are so glad you had an incredible time as a Spotify Ads Agency client for the past few months.

I'm glad our extra effort with your video reports was noticed! We want to make sure you understand everything about your Streaming Data.

Glad we were able to come through for you, and we'll see you soon when the time is right!

Rated 1 out of 5 stars

Terrible experience with…

Terrible experience with indiemusicacademy. Alexx is the only support agent available and ignored me for 2+ weeks. When I finally got a response from his, he gaslighted me by saying I was ''spamming'' him because I followed up on the request every 2 days. I would highly discourage using indiemusicacademy as long alexx works there

February 3, 2024
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Hi Oliver,

We are sorry that you did not get the support you were hoping for.

That being said, we do not see any support threads from an Oliver as you are describing. We also did a general search for "spamming" and the thread you are describing literally doesn't exist.

We sent a request for more information through TP but you did not respond. Unfortunately we've done all we can to investigate this situation.

Rated 4 out of 5 stars

It took time, but worth the wait.

You do need to be patient with this service but at the end of the day they delivered on their promise. The first 2-3 weeks I only got automated emails about other products and that was frustrating. I was hoping for updates on how my campaign was going from a real person.

Ryan the owner of the company does genuinely care about his clients and is good to his word. It’s not cheap but I would recommend Indie Music Academy to artists looking to get their music heard.

June 1, 2024
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Hi Izzy,

We deeply apologize for the delay in getting back to you. We understand how important your question is and we strive to respond promptly. Your email from two days ago has been addressed today.

We do have a real human support team and we do our best to stay within a 2-3 day response window.

Ryan

Rated 5 out of 5 stars

Indie Music Academy--Musicians Helping Musicians

Indie Music Academy--musicians helping musicians wade through the oceans of schemes, scams, and plain bad advice. They are a trustworthy and continually evolving business, and they helped jump-start the marketing of my music.

May 31, 2024
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Hi RF Kay!

We are honored to receive your 5-star review on Trustpilot after being a Spotify Ads Agency client for the past few months.

We are so glad you got the help you need and enjoyed working with our team!

Musicians helping musicians is the best :)

Thank you for staying with us over the years as we evolve and respond to the ever-changing industry. We'll be here whenever you need us!

Ryan

Rated 5 out of 5 stars

I had a great experience

I had a great experience. The guys at IMA are legit and good at what they do. As soon as I can I'll be coming back for more.

May 30, 2024
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Hi Daniel,

Thank you for leaving your feedback after being a Spotify Ads client for the past few months.

Your Spotify Growth Campaign had fantastic results, and working with you as an artist was an absolute pleasure.

As soon as you return, the entire team will be ecstatic to hear your new music!

Ryan

Rated 1 out of 5 stars

Ghost company

I am running a campaign on the Indie Music Academy. There is nothing wrong with the campaign, but the company is totally unreachable – except for the overload of automated email marketing I receive. All other 'communication' is with bots - no one replies to emails, and I am unable to login to my account. This seems like a ghost company. After receiving your arrogant reply i have changed my rating to one star. I DID attempt to communicate - very much so; but all I got was bot replies. The only channel with a response from you was on Facebook - where a bot replies - but of course with the signature of 'Ryan' - as on everything else. I too will give you the opportunity to change your reply. Or people can just judge for them selves. And no: I am not a bot.

Update: I agree - I did hear from you after 14 hours. This was the first thing I heard from you in three months. In the 3 months you delivered 1000 of my 10.000 plays. So you will be done delivering in 3 years. So ...

May 30, 2024
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Hi René,

I sincerely appreciate the conversation we've had back and forth via email.

Based on your suggestion, I have set up a software to integrate Facebook Messenger and Instagram Messenger within our support system so we can quickly monitor those channels alongside our official email support.

I also refunded your campaign per our 100% satisfaction guarantee since you were not getting the desired results on your track.

I hope these actions help to make things right!

All the best,
Ryan

Rated 3 out of 5 stars

completely irrelevant playlist placement (fixed)

i submitted a house/garage song, with some unique story of production behind it. almost for a month there were no results, after i asked about the status, my track was placed on a FLASHBACK 70s/80s/90s playlist. if this is the level of curation at this business, i would strongly recommend going elsewhere.
sad, because they seemed convincing.

–––

UPD: after i reached out to them, the track was indeed placed on a different (and way more relevant) playlist. the fact that there were no additional costs to that, goes without saying to me, because the initial placement was wrong.

also they tried to reach out to me "to discuss the campaign strategy", but if that was supposed to happen, it should've happened initially when placing the order.

eventually, i see that the guys try to do their job the best way possible and do care, but not w/o hiccups.

May 22, 2024
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Hi Konstantin,

Thank you for taking the time to leave a review and for acknowledging that we have your back when hiccups occur.

Once a curator accepts your song, we are required to leave it to them to find the best placement in order to stay in line with the Spotify Terms of Service. If they place you on a list that is unsatisfactory, we are your advocates in demanding a better placement.

We don't own or have direct access to the lists themselves (otherwise we would be offering a payola service). So, thank you for understanding that the pitching process is inherently involute in order to keep your music safe from getting taken down from Spotify. for a TOS violation.

Once again, thank you for choosing our service, which offers a different style of playlist promotion than the others: playlistpush, submithub, etc.

All the best with your music,
Ryan

Rated 5 out of 5 stars

We started using IMA’s new meta ads…

We started using IMA’s new meta ads campaign management and WOW… the results have been beyond worth the investment. Marcelo was our campaign manager and he was incredible! He was so professional and provided a 15 minute breakdown after the first 30 days, thoroughly showing us exactly how our songs ads were doing and just being above and beyond the entire time. Very transparent service and I hope they continue to offer this as it would be something I would like to use year round. My only wish is that you could add to your ad spend month to month if desired. Still A+ service, though.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

I really like these guys

I really like these guys. I feel that they really care about the Artists and actually work hard. When I got into a cash crunch, they were very understanding and accommodating. I also got real, meaningful results.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

The Real Deal

I appreciated getting a personal email from Alexx welcoming me to Indie Music Academy. He always responded to my questions and was very helpful. The company did exactly what it said it would do. It found placement for my song and it has already garnered over 7K streams on Spotify. But the song has to carry itself, so they do their best to find a curator that is interested in your music and will add to their playlist. It's like having a publicist for Spotify. So happy to have found I.M.A.
Thank you!

October 30, 2023
Unprompted review
Rated 4 out of 5 stars

Alexx hyped us up that our song would…

Alexx hyped us up that our song would be a good fit for their playlist network. Ordered services and they could not place the song after 12 business days. Requested and received a refund. Time is money.

UPDATE:11/28/2023
Thanks for your response. We're perfectly aware of your terms. For us to wait and watch ⌚ 3 more days we figure what will those 3 days do that 12 days hadn't already. That's 3 days early that we can move that budget around. So, respectfully that we got an early refund we'll change our rating.

November 18, 2023
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Hi Ken,

Thanks for taking your valuable time to write a review.

It seems unfair to leave a 2-star review when you canceled your campaign early and didn’t allow us to complete our service.

We are fully transparent with our process on the order page. 100% Organic Pitching requires manual human-to-human communication, and you didn’t allow us to complete our 15-day pitching process.

Keep in mind that any service offering immediate results or placement is typically using bots.

I’m glad you were able to use our 100% Refund Guarantee and hope you consider updating your review to better reflect our service.

Please reach out to us if you need anything in the future! We hope to work together again!

Rated 5 out of 5 stars

Great service and great results!

Great service and great results!

I would highly recommend Indie Music Academy to any indie musician needing a push in the right direction.

October 17, 2023
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Hi Lana,

Thank you so much for the 5-star review! It means a lot when an artist comes back to share a success story! Let us know if you ever need anything!

Rated 4 out of 5 stars

Seek other services

We had a pretty bad experience with Indie Music Academy. At first, we submitted a song called Empty Up and after a few weeks, they told us they were unable to place it in any playlists (which is no prob). They emailed us and so we asked them to try with our newer release called Blur which had just come out instead. They said they would pitch that song. More time went by and then they emailed back saying that they had successfully found curators that would accept our song -- but they had placed Empty Up instead of Blur now. This was frustrating because it was weeks after it would have been useful to have Empty Up get streams. When I asked them to place Blur they said we'd have to pay again, even though they'd agreed to switch to Blur already...

Once Empty Up started getting streams, we saw very clearly that the rate of streams would not meet the 100,000 mark within 12 weeks. I kept emailing them (I worked specifically with Alexx) showing how the current rate of streams was not going to meet the mark but they kept saying "the curator says it will."

Users should be aware that the placements are also SEO hacks and not genre-focused or targeted. We were only put on 3 playlists, and though large, two were called 2010s Throwbacks and Throwback Bangers (2000s). This is basically the name of the game of playlisting but may be unexpected for some.

It's also worth mentioning that because they didn't place Blur (which is frustrating, because now we had a crummy start to its release streams) we decided to try out YouGrow and Moonstrive Media and both seemed to have totally legit streams (although with SEO playlists also, and some of them shamelessly titled) at basically exactly 2x the rate of Indie Music Academy at the same price range. Alexx reached out to encourage us not to use other services, saying "Be careful with other companies as many claim to be completely organic and are not. If something seems too good to be true, it typically is. Our campaigns are 100% organic so they do take longer." That just doesn't seem to be the case after analyzing all the playlists with isitagoodplaylist.com -- Moonstrive's and Yougrow's placements were equally credible.

Altogether a clunky experience, frustrating support, and super poor delivery of streams / $ invested when compared to competitors.

UPDATED: I received a call shortly after sharing the frustrations from Ryan, who runs Indie Music Academy. He spent an hour on the phone with me apologizing for the imperfect experience, asking what they could do better next time, and also took the time to teach me a lot about playlisting and promo strategies. There's definitely an outsized commitment from Ryan to make sure his platform is solid and that attention is good enough to raise the initial rating I gave.

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Indie Artist (Pittsburgh, Pa)

As an independent, self-produced folk artist - I found IMA's care and professionalism unmatched when it comes to music promotion and long-term guidance. It's a difficult, challenging environment that also has plenty of opportunity for indie artists and bands, given the right expertise in understanding social media and popular streaming platforms (specifically Spotify). Would 100% recommend and will use IMA service for my future releases.

August 4, 2023
Unprompted review
Indie Music Academy logo

Reply from Indie Music Academy

Hey Mike! I truly appreciate your fantastic feedback! It means a lot to know that our promotion service has been helpful to you. It's an honor that you trust us with your music promotion, and are so glad that you are on board with our transparent and personalized process.

Thank you for understanding that real promotion takes time and effort. Our only goal is to work alongside you with 100% transparency and honesty. It's been a pleasure working with you, and thanks again for sharing your comments on Trustpilot!

Rated 5 out of 5 stars

Worth the money

Any product needs advertising to sell, music or beer, or dog food. In May 2023, I had zero listeners and followers on Spotify, now I have 530 listeners and 46 followers. Yes, learning and advertising for one’s music cost money, but music not listened to is silent music.

July 26, 2023
Unprompted review

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