Indoor Outdoors Reviews 86

Just placed my 3rd order from this company for Bellamy planters.
Delighted with last two orders as both arrived promptly, very well packaged, and the goods were of a high standard .
I did on one occasion contact them with a query and had a speedy and helpful response.
Happy to highly recommend this company.

I placed an order for some sleeper screws and brackets. These arrived, with tracked delivery, the next day. They were well packaged and are good quality products. Great service.

Customer service was second to non when I received the wrong product. Replacement arrived the next day.

I realise that people are quicker to leave negative reviews, but the current Trustpilot rating for this company is criminally low. My experience was above and beyond expectations, before I'd even made a purchase.

I found their products on Amazon, then went away to verify they were reputable, good quality, and British made. I cannot believe I watched the entire 26 minute YouTube tour (the paper falling from the ceiling made me laugh out loud 😂 ) which was more than sufficient to instill trust and, most surprisingly, respect - for their apparent integrity, innovation, pride in their work, and respect for their employees. It is so rare to see, and it's absolutely worth commenting on.

Onto the products. Being a novice, and since the item I most wanted looked heavy duty, I sent a message via the contact form to request assistance on appropriate fixings. I didn't receive a reply, so gave them a call after a week or so (I can't always do this as I work crazy hours, but it's a nice surprise when phone numbers are readily available!)
Sarah confirmed that my message hadn't been received, but was extremely helpful, asking all the right questions of me, then following up by email with detailed instructions and recommendations. Now, the links didn't work because they were directing back to ChatGPT, and I know this would really irk some folks, but to me, this just speaks to the efficiency that permeates the entire business (see: Youtube tour!), and is the perfect use of AI. Why spend masses of time researching and typing it all out, when you can feed the spec into GPT, and have it provide more detail in 5 seconds than your customer ever expected? Importantly, it was all sound, relevant guidance (AI is getting scarily better all the time).
Additionally, perhaps because I'd mentioned the item was needed for a rescue, they even sent a code that gave me a small discount. Talk about above and beyond!

My order arrived promptly, in minimal, plastic-free packaging. The product was indeed very heavy, of highest quality, and worth more than the retail price. Don't be tempted by poor quality copies made abroad; this kind of value for money cannot be beaten when the products will last a lifetime.

The only constructive criticism I could possibly give would be to get rid of the contact form if it isn't working. That's it. They exceeded expectations in every other respect.

I’ve used this company now for a couple of years purchasing the Bellamy steel planters. The quality is superb welded and not riveted and once the outdoor elements change the colour metal to rustic they look amazing with plants in. Excellent customer service providing quick answers and delivery next day. Waiting very patiently for Black Friday !

Had initially purchased a Fairy from their Fergus McArthur range and after purchasing was told it would be 2 weeks as they don't stock it. We agreed to wait the 2 weeks and It arrived looking really well made. We decided to order a second one and that's where it all went wrong and the lies started from their Customer Service agent.
Ordered 02/06/25
Get an email from them stating that there is a 2 week wait which we were expecting and prepared to wait for.
17/06/25 chased up as to what was happening with the order and was informed it would be within the next week and she will update again in due course.
19/06/25 I receive a further email stating they had now got it and will be sending it out with APC Overnight and supplied a tracking number.
Still no further updates or tracking with APC so called and was told the company had created the label but nothing else since.
20/06/25 I get a further email from them stating that they like to open the packages and check for breakages etc and found this item to be broken so would not be sending it out and will speak to the supplier. Will update when spoken to them.
04/07/25 I email again asking for an update as it's been over a month since I ordered the item.
07/07/25 I receive yet another email from them stating that she apologised that I hadn't received it after 2 weeks implying a fault with the courier. Got informed it would be arriving on the 08/07/25 and that updated tracking information would be provided.
The item hadn't been collected at this point.
Parcel finally received 09/07/25 and upon opening the box I found it was packed with their own brand tape wrapped around a broken wing which confirms they knew it was damaged yet sent it out.
Questionable as to if that was the original one that was allegedly damaged on receipt and after sitting on it for a few weeks decided to send it anyway.
I have kept every email as it is clear they have little regard to the Distance Selling Act and to knowingly send out a damaged item after claiming they had sought a replacement shows clearly how this company operates. The parent company is JJB Corporation who may find it advisable to educate staff on how to plead ignorant when sending out damaged goods to not use the company branded tape to wrap the damaged item in bubble wrap around it. £95 down the drain but comedic value is priceless.

Called ahead to ask some questions and the service was great. I wasn't very clear but the person (didn't catch the name) at the other end was very patient and courteous. Ordered the Framola Bracket kit and it arrived this morning - super fast as was expecting it tomorrow. Kit itself if outstanding quality(just forgot to buy the screws, hahaa).

I bought a raised planter kit, thinking it would be easier to get everything delivered and ready cut to size. The sleepers and screws supplied seem good quality, but the screws were too long - they went right through the bracket, the sleeper abd out the other end. I had to go to B&Q to buy the correct screw size (costing £25) so it would have been much cheaper to just DIY the whole thing. I contacted the company on their online form to ask if they could send the right screws but got no response.

Over the past few months I’ve bought a bunch of Indoor Outdoors’ sleeper stakes, brackets, and sleeper screws (all from their stainless steel range) and used them to install oak sleeper raised beds and retaining walls. The products are excellent, high quality, and easy to use. I’ll shortly be purchasing one of their Framola pergola kits and will update the review once I’ve assembled it; if the quality of the pergola kits is as good as the sleeper accessories then I will be a very happy chap.

have been waiting about 2 weeks, finally received it today, and its absolutely disappointed, the colour is totally not the one I wanted and they missed to make some colour on the joint point. what a scam!

Exceptional service. 10/10 A+++++

Bad communication
Don’t send deliveries in a timely manor
Excessively over charge for postage

I cannot speak highly enough of the service I received from IndoorsOutdoors. They replied to me promptly and helpfully with my queries and when I needed to return half of my order as I had ordered too much, they accepted it back and sent me a refund on the first working day after receipt of the returned product. Such great service which is so rare in this day and age. Highly recommend this company for its rare and efficient service. Many thanks!

Fantastic products, outstanding customer service, great value for money for the quality you get.
Clever bunch of people, easy to do business with!

Ordered around £300 worth of workshop storage equipment, was blown away by the quality not just of the products but the way everything was packed and shipped very impressed and great value for money. Will use again for sure

Excellent steel planters that are super quality and super cheap.
Delivery was very quick and the quality was such that I’ve repurposed one of their circular steel planters as the base for a coffee table. When I sent Indoor Outdoors a picture I received a very nice reply and I wouldn’t hesitate to use them again.

BEWARE OF THIS COMPANY, I AM CURRENTLY TAKING COURT ACTIONS AGAINST THEM.

They have sold me a not fit for purpose item and also not safe to use ,this was all within 13 days of receiving the item, they have stamped the product as CE approved and it is clearly not safe.they have lied through there teeth over and over again to not refund me in full

Please please stay well clear from this company

Hi I recently built a very large Pergola to replace my old one of 15 years in my garden. I wanted to make it easier for me to construct my new pergola and when I saw Indoor Outdoors website and their products I was delighted. I ordered 4" base Brackets, T-Pieces Corner and L-Brackets. I also ordered their Wood screws and masonry bolts. Everything arrived on time and when I opened the boxes I couldn't believe how beautifully packaged they were. No damage to anything and when I had to order more L-Brackets and wood screws they arrived promptly. The service and help I received from beginning to end was Sublime. Im 100% delighted . 😃

Great products and service.

Thank you

Paul

Ordered a set of shelving for the garage. It arrived with two legs bent at the ends & scratches (apparently damaged in transit) and with one of the shelves not having the necessary fixing holes. Also, there was not any assembly instructions, but using the website image for reference construction was fairly straightforward. I was advised to bend the legs back into shape and a new shelf was sent with the correct holes. On both occasions, the carriers, APC, delivered a few days after the originally quoted dates, APC's parcel tracking system did not work and they did not respond to emails. However, after persevering the shelving does suit my requirements. Seeing the 5-star reviews, maybe I was just unlucky.