The product is great but it is impossible to talk to anyone to ask for vat receipts and also to chat about the product after delivery. We have left countless voice messages and have emailed so many ti... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I received a wrong order and then had great difficulty getting in touch. When I did manage to make contact the person was helpful and I am hoping to receive the correct items next week and have the wr... See more
No screws ,we had to go purchase Needs a template for drilling And some instructions On a good note they sent me a shelf , which I thought was included misleading pictures on website.
They were quick to answer and send a spare part. Would have been 5 stars only for fact I haven't received it yet. Delivery company really poor. Two weeks later and not here yet despite two-day deli... See more
Company replied
3.2
Average
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 2 weeks
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Great product and shipped quickly
Great product and shipped quickly. Communication slightly lacking as I had no idea order had even been processed when it was delivered, but that's a minor point. Great service, thank you.
January 6, 2026
Reply from Industrialmaestro
Thank you for your 5-star review and for your kind words about our products and shipping speed!
We really appreciate your feedback regarding the communication updates. We are always looking for ways to improve our service, and we will look into our notification system to ensure customers are better informed about their order's progress from processing to delivery.
Thank you for choosing us, and we hope to see you again soon.
Industrial Maestro
Very good experience
January 4, 2026
Reply from Industrialmaestro
Thank you for contacting us and for sharing your 5-star review. We are delighted to hear that you had a very good experience with us.
Industrial Maestro
Quality products
Really high quality parts, very happy and also easy to assemble and fit, very happy
December 31, 2025
Reply from Industrialmaestro
Thank you for the fantastic 5-star review! We're thrilled to hear you're happy with the quality of our parts and that you found them easy to assemble and fit.
Industrial Maestro
This item came and was rusty on…
This item came and was rusty on attachments I returned and never recieved a refund
December 30, 2025
Reply from Industrialmaestro
We would like to clarify that these attachments are manufactured from high-grade stainless steel, which does not rust. Upon inspection, our team identified that the marks were simply residue from packing tape, which was removed easily, leaving the steel in perfect condition.
Regarding your refund, please check your records as this should have been processed.
Great product, price and communication
What made this experience so great was the communication. I was asking for a custom peice and needed to feel secure in ordering from abroad ... and I got what I needed. The product is quite beautiful and solid. I looked for similar options in the USA and they were quite a bit more expensive. If there was one thing I'd improve it would be the instruction sheet, however, the vendor offered to help me through it with a phone call! Thank you Basir!
January 4, 2026
Reply from Industrialmaestro
Thank you so much for your kind words! We are glad we could help you feel secure with your international order and that you are happy with the solid quality of your custom piece. We also appreciate your feedback regarding the instruction sheet; we are always looking for ways to improve and will certainly take that on board.
Reply from Industrialmaestro
Thank you for the 5-star review! We are pleased to hear that you received your order quickly and are happy with the product.
Industrial Maestro
Nicely Finished but things to be aware of
Nicely Finished. Delivery was good. Criticism is that I ordered a 2.8m rail the ‘centre’ support is not centre the longer rail on the right has a joint which has the tendency to bow. If after being as tighten as much as possible
December 29, 2025
Helpful and prompt service
December 22, 2025
Excellent service and a great product
December 19, 2025
Great hand rails
November 28, 2025
I got a price for some hanging rails…
I got a price for some hanging rails which changed when I placed my order 3 weeks later and still half is missing cant contact as it goes to a answering machine or says text me when you do you still get no reply
December 9, 2025
Unprompted review
Great product....better than expected
Great product....better than expected, definitely will by again and recommend to freinds and family.
December 1, 2025
Purchased hand rail
Purchased hand rail, very quick delivery. The handrail was easy to assemble and wall mount. Looks stunning and unique. Thank you.
November 30, 2025
I really wanted to give these guys a…
I really wanted to give these guys a good review as the product quality is fairly good. However their delivery logistics are atrocious. 2 weeks going on 3 for delivery of small item. Whats worse is that they don't really appear to care and just tell you to use the tracking and wait. Happy to take your money but when it comes to delivery they do not offer a good service at all. Carry on like that and customers will stop paying your wages and pay someone else with better service. What a shame
December 8, 2025
Unprompted review
Faultless experience
Prompt delivery, item just what I hoped for, friendly communication.
November 24, 2025
I bought 2 shelves and was very…
I bought 2 shelves and was very disappointed the smaller shelves were supposed to be black one’s one was black the other was a total different colour I haven’t been able to use these very disappointed 😞
November 24, 2025
ended up with one table leg
Miss read some of the information when ordering and ended up with one table leg and not a set. useless.
November 3, 2025
Very good quick delivery & product was…
Very good quick delivery & product was great.
October 20, 2025
Taken me a while to put up this rail
Taken me a while to put up this rail, as decorating the room using contemporary colours but now it’s up and looking brilliant. Perfect for what I wanted. Sturdy attached to both a solid and partition wall and easily going to take the weight of clothes. Sourcing suitable screws was easy and they match the rail perfectly. Now onto decorating the next room and I know now where to get a brilliant clothes rail from!
October 31, 2025
Unprompted review
TERRIBLE!
TERRIBLE!! Industrial Maestro sent COMPLETELY WRONG items and sizes and now the communication has stopped. They don't answer the phone or whatsapp. So disappointed.
There was a clear drawing for this order with dimensions on the order email. What was sent is unusable...
October 20, 2025
Unprompted review
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