Industrialmaestro Reviews 

241
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 85 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful design and solid build of the items, noting that they look stunning once installed in their homes. Buyers also appreciate the helpful customer assistance received prior to purchasing, along with secure packaging and prompt delivery for many successful orders. Some reviewers were not happy with delivery times, experiencing extended delays and waiting multiple weeks before finally receiving their purchases. However, others mentioned frustrating challenges involving missing components, incorrect items sent, and a complete lack of response from customer support when trying to resolve these issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers praising the solid quality, beautiful... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the beautiful design, solid build,... See more

Delivery service

People report ambiguous experiences with delivery service, as many reviewers highlight super fast shipping... See more

Service

Consumers find service to be a mixed experience, with many reviewers praising the prompt support, quick... See more

Order

Customers expressed frustration and disappointment regarding order fulfillment, frequently citing severe... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The product is great but it is impossible to talk to anyone to ask for vat receipts and also to chat about the product after delivery. We have left countless voice messages and have emailed so many ti... See more

Rated 3 out of 5 stars

I received a wrong order and then had great difficulty getting in touch. When I did manage to make contact the person was helpful and I am hoping to receive the correct items next week and have the wr... See more

Rated 3 out of 5 stars

No screws ,we had to go purchase Needs a template for drilling And some instructions On a good note they sent me a shelf , which I thought was included misleading pictures on website.

Rated 4 out of 5 stars

They were quick to answer and send a spare part. Would have been 5 stars only for fact I haven't received it yet. Delivery company really poor. Two weeks later and not here yet despite two-day deli... See more

Company replied



Contact info

3.2

Average

TrustScore 3 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(241)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still waiting for it…..

Three weeks and still waiting despite calling after a week and being told it would be there beginning of the next week. A share as I was really looking forward to it

October 3, 2025
Rated 5 out of 5 stars

Very Impressed

Super easy to order
Fast delivery
Arrived safely
Product is lovely - great quality and exactly as described

October 1, 2025
Rated 1 out of 5 stars

Shocking communication, thankfully never got to the purchase stage

I initially asked if they could provide a service for an open wardrobe, sent an image and got a response a few days later saying they could, just send a sketch and measurements to get a quote. I put all the measurements and spec I wanted on the image and then……absolutely nothing, chased three times and have now gone with another company who can at least communicate and give me what I’m requesting.

Reading the reviews it would appear I’ve had a very lucky escape. So I thank them for my lucky escape and give them 1 star for appalling communications. Thank god I went with a proper company!

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. They are expensive and sell themselves as ‘high quality, fast delivery’ but what they provide is anything but that. My order arrived weeks late, with no information provided regarding dispatch, tracking, delivery ETA. I’ve had the rails up for a couple of weeks, and they are completely ruined already. All of the paint has chipped off, exposing the hideous bare conduit underneath it. I contacted the company and requested a refund, and they are refusing to give my money back until I’ve returned all the items. I cannot do this as I’m using them in my shop! I can’t open a clothes shop without any rails?! Terrible company. An absolute waste of my money and time as a small business owner, really upset and disappointed.

August 21, 2025
Unprompted review
Rated 4 out of 5 stars

Genuine product but lengthy in delivery.

The experience was good overall. However lengthy and with use of excuses for the length of wait prior to delivery. That said, the product did arrive; it was the right size and no parts were missing.
In my opinion, to improve the business, it ought to be outlined from the beginning that the item would take a certain amount of time obtain, ship, make and be ready for delivery.
The rest is fine.
Communication is prime for success in any business.
Onwards and upwards.
Good luck!
Janet Storey

August 5, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look