My recent interaction with the company was to arrange shipping a replacement part for our Infento kit. It was easily taken care of through a couple short email exchanges. Overall, the kit has been a h... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
As parents of a 7 and 11 year-old, we’re already super enthusiastic about the Infento Volt Kit. We’re still in the middle of building it, and it has truly become a family project. The building proce... See more
Company replied
The assembly process and the step-by-step instructions were very pleasant and satisfying. My 10-year-old managed to complete about 80% of the assembly on his own and was excited to discover his... See more
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We are very satisfied with the purchase. The build quality is excellent—compliments to the team for the creativity and overall concept! Most importantly, our son is very happy 😊 So far, we have as... See more
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Company details
Written by the company
Remember the iconic toys Lego and Meccano? Well, this is bigger than that :-). Infento invented a modular kit that lets families build life-size rides together. Teach your kids 21st century skills while you construct amazing creations together! Infento is more than just a cool kit. It's about building bonds, sparking curiosity, and having endless fun. Together with your child, you'll craft rides that grow with them, ensuring playtime is both educational and entertaining. Dive into hands-on projects that are as much about quality time as they are about mechanics and engineering. With Infento, every creation is a new adventure, and the joy of play lasts throughout childhood.
Contact info
Basisweg 54, 1043 AP, Amsterdam, Netherlands
- +31 20 261 6450
- support@infento.com
- infento.com
4.5
Excellent
3K reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Had several missing parts
Had several missing parts. Two tires would not inflate. Shipping charges cost as much as product. Speed is very disappointing and my kids are not satisfied. All in all, would not recommend.
February 10, 2026
Reply from Infento
Thank you for taking the time to share your experience. We’re very sorry to hear about the missing parts, the issues with the tires, and that the performance did not meet your expectations. That’s certainly not the experience we want for you and your kids. We’ve reached out to you privately to better understand what happened and to find a suitable solution. We truly hope we can turn this into a more positive experience for your family.
Team Infento
Electric motor did not work
Electric motor did not work, neither did recent. Still waiting on a working product
February 2, 2026
Reply from Infento
Thank you for your review. We’re very sorry to hear about the continued issues, however we are currently in contact with you and have sent another replacement part that may resolve the problem. We’re committed to making sure you receive a fully working product and truly appreciate your patience!
Team Infento
Great product
Great product, endless possibilities.
And also great customer Service, replacing broken parts.
February 9, 2026
Reply from Infento
Thank you for your lovely review! We wish you lots of fun wit Infento!
Team Infento
Parts missing and assembly instructions are vague
Assembly instructions are vague — without including comprehensive part names and descriptions. Parts packaging is not organized in an intuitive, easy-to-follow way where the same part is often packaged across multiple bags or locations in the boxes. Some parts are even nested and hidden in the packaging, making it often difficult to find parts and bolts without unpacking everything. Multiple parts are also missing or incorrect lengths to make assembly possible. These problems make the assembly time at least 4-5x as long as claimed.
January 30, 2026
Reply from Infento
Hello,
We’re truly sorry to read that your building experience has been frustrating. That’s certainly not the experience we want for our customers. We’ve reached out to you regarding the missing parts and the challenges you encountered during assembly, as we would really like to make this fun and smooth again for you. Please feel free to reply to our email so we can assist you further.
Team Infento
Great product, expensive shipping
The shipping (which impact the import costs) are way to high on spare parts.
January 28, 2026
Reply from Infento
Thank you for your feedback! We’re glad to hear you appreciate the product. We understand that shipping and related import costs can be frustrating. Please note that these costs are set directly by the shipping providers, and we do not add any margin to them. Nevertheless, we are doing our best to find cheaper options without giving up from the quality! We truly appreciate you sharing your experience with us. Have fun with Infento!
Team Infento
The prompt reply to our requests and…
The prompt reply to our requests and delivery of the demanding equipment.
February 3, 2026
Reply from Infento
Thank you for your lovely review! We are glad to hear we were able to help you quickly and sufficiently! Have fun building with Infento!
Team Infento
Adventure Kit…
Brought the Adventure Kit for my Nieces 1st birthday. We built the Turtle and the instructions were easy to follow.
We are really happy with the quality of all the items and my niece couldn't stop smiling.
I'm looking forward to watching her grow up with different items to build and use.
Thank-you!
February 3, 2026
Reply from Infento
Thank you so much for this lovely review! We are so happy to hear that your niece is having a great time with her kit! We wish your family a lifetime of happiness building and creating with Infento!
Team Infento
Reply from Infento
Thank you for your kind review! We’re happy to hear you’re satisfied with both the product and our customer service. Your feedback is truly appreciated.
Team Infento
Great product!
January 12, 2026
Reply from Infento
Thank you for your review! We wish you lots of fun building with Infento!
Team Infento
Reply from Infento
Thank you so much for the fantastic review! We’re thrilled to hear you consider Infento the best product on the market. Your enthusiasm truly means a lot to us! Have fun building and creating with Infento!
Team Infento
Absolutely brilliant product
Absolutely brilliant product. We had an issue with a battery but customer service was beyond excellent and sorted it out efficiently. Would have no reservations recommending this product.
January 9, 2026
Reply from Infento
Thank you for your great feedback! We’re delighted to hear you’re happy with our product and that our customer service was able to resolve your issue quickly. Your recommendation truly means a lot to us. Enjoy building and riding!
Team Infento
Great gifts for curious kids
We purchased a kit for Christmas. This present was by far the kids' favorite. They loved helping build their first ride, GoKart Duo.
January 9, 2026
Reply from Infento
Thank you for sharing this lovely experience! We’re so happy to hear that the kit was the kids’ favorite Christmas gift and that they enjoyed building their first GoKart Duo together. Creating that first ride as a family is always something special. Wishing you many more fun builds and rides ahead!
Team Infento
Amanzing Product
Amanzing Product. Customer Service experience ist great. The only minor issue are the relatively high transportation costs for minor spare part orders from the webshop.
January 14, 2026
Reply from Infento
Thank you for your feedback! We’re happy to hear you’re so satisfied with both the product and our customer service. We understand your point about the shipping costs for spare parts, please know that these are set by the shipping providers, without any added margin from us. We’re always looking for ways to keep costs as fair as possible for our customers. We appreciate you sharing this and hope you continue to enjoy Infento for many more years to come!
Team Infento
Quality level from another planet
I've buying the big one kit as my son's gift.
The quality is the highest that anyone can find in this planet. As a prof. Engineer I can't belive my eyes in this quality level.
The packaging, also, was great.
I would like to ask you, please, to add a small package with the necessary hand tools.
Strongly suggested to anyone who want to buy an awesome gift. The price is very fair for this quality level.
December 29, 2025
Reply from Infento
Thank you very much for sharing your experience. We’re delighted to hear how impressed you are with the quality, and that the packaging met your expectations as well. Thank you for the recommendation, we will carefully review it! We hope your son enjoys many great moments building and creating!
Team Infento
Already sent in a review
January 13, 2026
Reply from Infento
Thank you for your feedback! Wishing you many enjoyable moments building and exploring with Infento!
Team Infento
An awesome way to share time with your…
An awesome way to share time with your children and introduce them to mechanical concepts.
January 5, 2026
Reply from Infento
Thank you for the great feedback! We’re happy to hear that Infento helps create quality time together. That’s exactly what we aim for. Wishing you many more enjoyable moments building and exploring together!
Team Infento
A brilliant product
Excellent post sale service: a piece was missing and they replace it immediately. Good material, tons of information available. I can't give 5 stars because I had to manually trim the pins of every plastic connector in the boxes because they didn't fit the holes in the bars. I built the kart duo with no previous experience and it works perfectly.
January 9, 2026
Reply from Infento
Thank you for taking the time to share your detailed feedback. We’re glad to hear you were happy with our service, and that your kart duo works perfectly. We’re sorry to hear that part of the building process was less smooth than expected, and we truly appreciate you sharing this with us. If you ever need assistance in the future, you’re always welcome to reach out via the support form on our website. We wish you many great rides ahead.
Team Infento
Amazing diy kit
Amazing diy kit. Kids went ecstatic. Pure fun all the way. Happy 2026!!
January 7, 2026
So much fun
As parents of a 7 and 11 year-old, we’re already super enthusiastic about the Infento Volt Kit. We’re still in the middle of building it, and it has truly become a family project. The building process itself is genuinely fun, not just for the kids, but for us as parents too. The kids are fully involved, and we’re just as into it.
The instructions are clear, the parts feel solid, and everything fits together logically. So even before it’s finished, the Volt Kid is already a big hit in our home. And we can’t wait for the first ride!
January 6, 2026
Reply from Infento
Thank you so much for sharing this lovely experience. It’s great to hear that the Volt Kit has become a true family project and you are enjoying the build altogether. Wishing you an exciting first ride and many more moments to enjoy together!
Team Infento
Genius kit is… genius?
The kit is great and allows for very creative ideas. If needed, the customer service is good.
December 28, 2025
Reply from Infento
Thank you for your kind review! We’re happy to hear that you found our kits fun. Your feedback means a lot to us and motivates our team to keep doing our best. Enjoy building and creating!
Team Infento
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