Infento Reviews 3,065

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's excellent quality and innovative design, highlighting its durability and the engaging building experience it offers for various age groups. Many appreciate the smooth ordering process, quick delivery, and the exceptional customer service, which is often described as responsive and helpful in resolving issues and providing spare parts. However, some customers also noted occasional difficulties with the user experience, such as missing parts in their kits, challenges in finding specific components due to packaging, or issues with electrical components like motors or batteries. A few people were dissatisfied with the delivery service, experiencing significant delays or non-delivery of their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the well-engineered and designed modular... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of materials,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping and quick... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the hands-on learning, smart... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

My recent interaction with the company was to arrange shipping a replacement part for our Infento kit. It was easily taken care of through a couple short email exchanges. Overall, the kit has been a h... See more

Company replied

Rated 5 out of 5 stars

As parents of a 7 and 11 year-old, we’re already super enthusiastic about the Infento Volt Kit. We’re still in the middle of building it, and it has truly become a family project. The building proce... See more

Company replied

Rated 5 out of 5 stars

The assembly process and the step-by-step instructions were very pleasant and satisfying. My 10-year-old managed to complete about 80% of the assembly on his own and was excited to discover his... See more

Company replied

Rated 5 out of 5 stars

We are very satisfied with the purchase. The build quality is excellent—compliments to the team for the creativity and overall concept! Most importantly, our son is very happy 😊 So far, we have as... See more

Company replied


Company details

  1. Children's Toys Store
  2. Educational Supply Store
  3. Toy Manufacturer

Written by the company

Remember the iconic toys Lego and Meccano? Well, this is bigger than that :-). Infento invented a modular kit that lets families build life-size rides together. Teach your kids 21st century skills while you construct amazing creations together! Infento is more than just a cool kit. It's about building bonds, sparking curiosity, and having endless fun. Together with your child, you'll craft rides that grow with them, ensuring playtime is both educational and entertaining. Dive into hands-on projects that are as much about quality time as they are about mechanics and engineering. With Infento, every creation is a new adventure, and the joy of play lasts throughout childhood.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Happy new dad.

Extremely satisfied with the Adventure kit, general material quality and delivery speed even to Norway. Customer support is also extremely professional and helpful, since i found out some parts where missing in the kit. Only note might be some slightly more detailed build instructions. Looking forward to the add on kits and new stuff coming in the future.

March 31, 2025
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Reply from Infento

Thank you for your great review! We’re thrilled that the Adventure Kit impressed you all the way to Norway! It's great to hear our support team could help out with the missing parts. We appreciate your suggestion on improving the instructions, it’s something we're actively working on.

Rated 5 out of 5 stars

Great product, great support!

Really happy with our Infento Ultimate kit. The product’s very good, and the support has been great. Overall, we’re really enjoying it and are impressed with the company.

March 20, 2025
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Reply from Infento

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the Ultimate Kit and that our support has made a good impression. It means a lot to us to know you’re having fun and feel good about choosing Infento.

Rated 1 out of 5 stars

Large delay order.

Still havent received our order (order date : 02-12-2024)
Our planning is disrupted.

March 21, 2025
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Reply from Infento

Hi Jesek,

I am really sorry about the delay. As we have explained in our emails there was an issue in the system and the part of the order with the spare parts was not processed correctly. That is why you only received the kit and not the spare parts.
We are very sorry about this inconvenience.
Our team has packed the missing parts of your order today and the package should be picked up tomorrow. The delivery is expected for Wednesday.

Please if there is anything else you should need, just let us know.

Lisa - Team Infento


Rated 5 out of 5 stars

Got a used Legend Kit for my kids and…

Got a used Legend Kit for my kids and this is absolutely fenomenal! Parts are great quality, manuals are super clear and I love building it. You can easily modify your rides, add extra seat etc. Great purchase that will last ages. My kids are 10,8, 3 yo and they all love it. Totally recommend!

March 19, 2025
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Reply from Infento

Thank you so much for this amazing feedback! We love hearing that your whole crew is enjoying the Legend Kit. Wishing you countless more creative builds and family fun for years to come.

Rated 5 out of 5 stars

All in all a great experience

All in all a great experience! My kids are having a great time with Infento, it has taken them away from the screens, they just can't have enough of it. The purchase method was easy and the delivery was right on time. The only thing I would recommend is to accommodate the plastic screws box better, ours arrived broken (I think mainly due to the weight).
We are already thinking of getting more parts to upgrade the kit, hope infento comes up with individual modules that we can buy to keep growing with the kids and their skills and curiosity.

March 18, 2025
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Reply from Infento

Thank you for your thoughtful review! We're thrilled to hear that Infento is helping your kids unplug and dive into hands-on creativity! We're sorry to hear about the plastic screws box and appreciate the heads-up. We're working on even better ways to expand kits, stay tuned!

Rated 5 out of 5 stars

Infento is more than just a toy

Infento is more than just a toy; it's a journey of creativity, learning, and family bonding that will leave you and your little ones in awe. This modular marvel allows families to build life-size, rideable vehicles together, fostering an environment of collaboration and imagination.

Infento's kits are designed with 100% modular parts, empowering families to create an array of vehicles, from walkers and scooters to go-karts and electric quads. The sheer versatility of these kits means that your child can enjoy a new ride for every stage of their development, eliminating the need for frequent purchases of new toys.

Infento is not just fun; it's also educational. It encourages children to develop their STEM skills by building and designing their own rides. The process of construction enhances problem-solving abilities, fine motor skills, and spatial awareness. Moreover, the sustainable aspect of Infento is commendable, as it reduces waste by allowing families to rebuild and reuse the same kit multiple times.

The real magic of Infento lies in the shared experience it offers. Parents and children work together, creating memories that will last a lifetime. The process of building and riding these vehicles strengthens family bonds and promotes teamwork, communication, and collaboration.

Infento kits are built to last, with high-quality components that ensure durability and safety. The instructions are clear and easy to follow, making it accessible for both children and adults to build and enjoy.

Infento is a game-changer for families seeking a fun, educational, and sustainable way to spend quality time together. It's an investment that will continue to pay off as your child grows, offering endless possibilities for creativity and adventure. Whether you're looking for a unique gift or a way to enhance family bonding, Infento is the perfect choice.

We definitely recommended for Families with children aged 0-14, parents seeking educational and fun activities, and anyone looking for a sustainable toy option. In my personal opinion, whoever likes assembling no matter the age, I ensure that they could enjoy Infento.

March 11, 2025
Rated 4 out of 5 stars

Fantastic quality product with a few issues

Fantastic product with incredible build quality! I’ve purchased three kits and multiple add ons and two out of the three kits came missing crucial components, customer service was able to help us identify which parts were missing and they promptly shipped out replacements. So my advice would be to check every order thoroughly soon after arrival to ensure you received everything you need to build the rides in the kit as marketed.

I have had to go back and forth with customer service between 15-20 times over various issues, some described above, and most recently about an issue where my motor was shipped to me programmed backwards and simply pressing the reverse button didn’t solve the issue. This resulted in the motor only having one speed no matter which speed you set it to. This was an issue that took four separate service agents to identify, then the fix was simply pressing the power button 5 times… a simple issue that should have simply been noted in the getting started manual.

I will say customer service is good, but it often takes a LOT of tries and a LOT of patience to actually get your missing parts, fix inadequate manuals, and build your rides over the 4-6 hours per ride it takes to assemble.

My 5 and 8 year old LOVE the rides, I as the parent have just had to a deal with a ton to get this $1,500 kit fully working as advertised. Sooooo win for the kids, and ultimately that’s what matters.

March 4, 2025
Rated 5 out of 5 stars

Amazing!!

I wanted to take a moment to share how much I’m enjoying building the Infento rides. It took a little time to get used to the process, but my speed have improved significantly—I’ve even experimented with a few custom tweaks and personal touches on some of the designs!

Building these rides has become one of the most fun activities to do with my boys. We’re are having an absolute blast. In fact, I find the entire experience so satisfying that I wish I could spend all day tinkering with these creations!

Speaking of which, I’m eagerly awaiting the availability of spare parts. I’d love to purchase additional batteries and a few accessories to expand our projects.

The engineering behind Infento products is truly mind-boggling and incredibly impressive.

Thank you for creating such an innovative and engaging product. It’s brought our family endless joy, and I can’t wait to see what’s next!

Regards,
Khalid

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Infento is an outstanding learning tool

Infento is an outstanding learning tool that can be utilized from a young age to teen years. It teaches mechanical skills through building basic ride scooters to more advanced motorized builds. The reward is spending time riding them. As you continue building you will soon be creating your own custom rides. Infento is fun for the entire family! Rick (Canada)

February 5, 2025
Rated 5 out of 5 stars

The new e-pulse is very cool

The new e-pulse is very cool. It takes a lot of time to regulate the breaks and not always it can be well regulated - break still touches the disk whatever we do.
But kids are very happy regardless.

February 4, 2025
Rated 1 out of 5 stars

Nice Idea - Awful customer service - Missing parts

It's a great idea, my kids love lego, yet I've just spent 3 hours on a build with my 7yr old to find that they haven't sent all of the parts that are required so the whole kit is now sat redundant whilst I try and get someone in customer service to help - Good luck with that!!

I spent £600 on the Volt kit that builds 11 different models. I wrote an email to them stating that I was missing some parts and sent an overview of the missing bits along with a request for them to send them quickly.

Since that, I have had an email exchange with 'Lisa' in customer service who told me 'the manual is wrong'... So I should pick something else to build? Hang on, first of all, you are advertising this pack as being able to build the Maverick, now you're telling me I can't do it? Then she tells me, you can build it, but the manual is wrong and we know about it, sorry about the inconvenience. Oh, that's great Lisa, how does that help us though? Spoiler alert, it doesn't help us at all and you probably shouldn't sell Christmas presents that you know aren't working!!

So yeh, still no resolution and a £600 pile of parts sat in the corner. Cheers Lisa & Infento...

December 27, 2024
Unprompted review
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Reply from Infento

Dear Callum,

Thank you for sharing your detailed feedback. We truly appreciate you taking the time to bring this to our attention, and we’re very sorry for the frustration and inconvenience this situation has caused you and your family.

The Volt Kit is one of our brand-new products, and while we strive to ensure all our manuals are accurate, mistakes can unfortunately happen during a launch. We’re currently working to correct the error in the manual you referenced so that it will be 100% accurate moving forward.

In the meantime, we’ve emailed you a list of alternative builds from the Volt Kit that you can start building right away. These Rides offer the same exciting experience, and we’re confident your family will enjoy them just as much.

Your feedback is invaluable to us as it helps improve the quality of our products for all customers. We want you and your family to have an amazing time building and riding with Infento, not only now but for years to come.

If you need further assistance or have any additional questions, please don’t hesitate to reach out to us directly. We’re here to help and ensure you have a positive Infento experience.

Thank you for your patience and understanding.

Warm regards,
Rogier
Customer Support
Infento

Rated 1 out of 5 stars

No response/delayed shipping

Ordered December 18 with “2-4 day “ shipping. Received a notice December 23 that it was delayed and would be here before January 1. It still has not shipped and company has not responded to my emails. Heartbroken nine year old with nothing from Santa. Angry Santa! No US phone number.

December 18, 2024
Unprompted review
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Reply from Infento

Dear Joan,

We sincerely apologize for the disappointment and frustration caused by the delay in receiving your order, especially during the holiday season. This is not the experience we want for any of our customers, and we deeply regret the impact it has had on you and your family.

The delay is due to unforeseen circumstances beyond our control, including shipping disruptions caused by port strikes and severe weather. We sent email updates to keep everyone informed, but it’s clear we fell short of your expectations in communication, and for that, we’re truly sorry.

We also want to apologize for the late response to your email. The holiday season brought an unusually high volume of messages, which has made our response time longer than usual, but we’re doing our best to catch up and respond to everyone.

We’re expecting updates on the shipment very soon and will keep you informed. As soon as your order ships, you’ll receive a tracking number to follow its progress.

Thank you for your patience, and we’re truly sorry for the inconvenience this has caused.

Regards,
Team Infento

Rated 5 out of 5 stars

Couldn’t wait until Christmas to gift…

Couldn’t wait until Christmas to gift this kit to my grandson ( because i couldn’t wait to start building ) kept us busy for hours.

November 13, 2024
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Reply from Infento

Nice to hear thay you and your grandson like it Tony! We just made a Build-o-Meter and a Reward Sheet to make building even more fun! Check it out! Build-o-meter: https://88kus.r.bh.d.sendibt3.com/mk/cl/f/sh/7nVU1aA6Qs4xydcDHSM2H1ZdGJNm3Cm/lwTPAfK3QxKn and Reward Sheet: https://www.infento.com/wp-content/uploads/2024/12/Infento_Rewards_2.0_2024.pdf?utm_source=brevo&utm_campaign=READY%20Post%20Purchase%20-%20EN%20-%20Build-0-Meter%20-%2019-12-2024&utm_medium=email

Rated 5 out of 5 stars

this product rock

love that my nephew enjoy building it and that he has unlimited option in his creative mind to make custom rides too

October 24, 2024
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Reply from Infento

Thank you Huan! Great to hear your nephew’s enjoying the endless creative possibilities!. Hope he'll build lots of custom rides and come up with amazing ideas :)

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