Infento Reviews 3,065

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's excellent quality and innovative design, highlighting its durability and the engaging building experience it offers for various age groups. Many appreciate the smooth ordering process, quick delivery, and the exceptional customer service, which is often described as responsive and helpful in resolving issues and providing spare parts. However, some customers also noted occasional difficulties with the user experience, such as missing parts in their kits, challenges in finding specific components due to packaging, or issues with electrical components like motors or batteries. A few people were dissatisfied with the delivery service, experiencing significant delays or non-delivery of their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the well-engineered and designed modular... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of materials,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping and quick... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the hands-on learning, smart... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

My recent interaction with the company was to arrange shipping a replacement part for our Infento kit. It was easily taken care of through a couple short email exchanges. Overall, the kit has been a h... See more

Company replied

Rated 5 out of 5 stars

As parents of a 7 and 11 year-old, we’re already super enthusiastic about the Infento Volt Kit. We’re still in the middle of building it, and it has truly become a family project. The building proce... See more

Company replied

Rated 5 out of 5 stars

The assembly process and the step-by-step instructions were very pleasant and satisfying. My 10-year-old managed to complete about 80% of the assembly on his own and was excited to discover his... See more

Company replied

Rated 5 out of 5 stars

We are very satisfied with the purchase. The build quality is excellent—compliments to the team for the creativity and overall concept! Most importantly, our son is very happy 😊 So far, we have as... See more

Company replied


Company details

  1. Children's Toys Store
  2. Educational Supply Store
  3. Toy Manufacturer

Written by the company

Remember the iconic toys Lego and Meccano? Well, this is bigger than that :-). Infento invented a modular kit that lets families build life-size rides together. Teach your kids 21st century skills while you construct amazing creations together! Infento is more than just a cool kit. It's about building bonds, sparking curiosity, and having endless fun. Together with your child, you'll craft rides that grow with them, ensuring playtime is both educational and entertaining. Dive into hands-on projects that are as much about quality time as they are about mechanics and engineering. With Infento, every creation is a new adventure, and the joy of play lasts throughout childhood.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

We love this kit and its customer service

We really love this kit. It is awesome and allows us to work together with the kids for building rides. They enjoy a lot riding on them...I've also done :) and the feeling of riding a vehicle you have built with your own hands is very nice.
Besides, the customer service is really good: they reply soon and always try to help.
We bought the 2.0 Ultimate Kit which is quite new but there are already a lot of manuals for building rides...or you can imagine your own.

August 6, 2025
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Reply from Infento

Thank you very much for your review Soraya. It is always great to hear that families are spending quality time thanks to Infento!

Rated 5 out of 5 stars

Great stuff

Great stuff. We use it in a high school. Kids love to work with it. The rides are sturdy, as they have used them every break for weeks with minimal problems.
Now we aim for having guidelines for designing and building our own rides.

August 6, 2025
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Reply from Infento

Thank you very much Bart. Can't wait to see your own custom Rides :)

Rated 5 out of 5 stars

Great product

Great product. Delivered on time and very well packaged. My Son loves the infento set. Quite a lot of money but you can build up over time by upgrading sets. Really good quality product, and instructions to set up are super clear. Highly recommend

July 25, 2025
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Reply from Infento

Thank you very much Jack! Glad to hear your son enjoys it. We work very hard to make sure that one set can last for years and that you can constantly build new things over time without buying new toys

Rated 5 out of 5 stars

Learn and have fun!

Great time building vehicles with the kids and they are having a blast testing those.
The electrical part worked flawlessly and it makes even more interesting and good learning experience.

The way to go for future engineers!

July 28, 2025
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Reply from Infento

Thank you for your review Xavier ! Always great to hear:)

Rated 4 out of 5 stars

This is a genuinely cool product

This is a genuinely cool product and my kids had a blast putting it together.
Mine originally didn't work, but customer service was super helpful and mailed me a replacement part and now it is working.
Pretty cool idea for creative kids.

July 7, 2025
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Reply from Infento

Thank you for review Tom and it's great to hear that your kids are loving it! Our Customer Service is doing everything to solve your issue as fast as possible. We hope this will be fixed soon indeed and that you can fully enjoy the experience.

Rated 4 out of 5 stars

Why i rate it a 4 and not a 5?

Why i rate it a 4 and not a 5?
I want to be honest, this is an amazing product both as built quality and as a concept!
Fun, educational, it builds relationships and it creates experience.
So well done Infento!
I rate it a 4 for just one thing that some will consider it a detail, but i think it is quite important.
It is a marketing fault at my opinion, that the company is making.
When as a parent you choose a certain kit, you do it because you have your reasons.
Maybe because you decide that this particular kit is the best for your child, or because you can’t afford another kit.
But when the box arrives at your home and you open it with your son or daughter for the big surprise full of excitement, the first thing on top of the box is the Infento marketing magazine with a big picture of the most impressive Infento vehicle from the most expensive kit. Of course your kid sees this vehicle and starts shouting: “i want this vehicle, i want this vehicle!!!”.
And then you have to explain that we can not do this vehicle because we have a different kit. And just like that the excitement turns into disappointment.
I really hope that a company that obviously cares about kids psychology, will fix that.
The marketing staff is for the parents eyes only, not the kids.
Thank you very much!

EDIT:
Tahnk you very much! You reply confirms my appreciation for your company

July 19, 2025
Unprompted review
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Reply from Infento

Thank you very much for your thoughtful review. We’re really happy to hear you love the concept and quality, that means a lot!

You raise a very good point about the unboxing moment. We totally get that the magazine can create the wrong expectation, especially with kids. That’s not what we want.

We’re taking this to heart and will look into how we can make that first experience more in tune with what’s actually in the box, without spoiling the magic.

Thanks again for helping us improve. Feedback like yours really makes a difference.

Rated 5 out of 5 stars

Everything is just so easy and simple.

Ordering and delivery of the product was extremely easy and straightforward, and delivery was exceptionally quick, once the order was processed. The way the kit is put together makes it extremely easy to find what you need to build the toys. Construction plans are excellent and very simple to follow. Finally, the amount of tous that can be built for multi aged children, and adults, just makes it an extremely capable kit for many years.

July 4, 2025
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Reply from Infento

Thank you very much for your review. We are glad you are enjoying it and we do our best to keep things as simple as possible:)

Rated 5 out of 5 stars

Infento Ultimate kit - countless hours of fun

We purchased the Infento Ultimate kit and it has everything you need to build more than 70 different rides for all age groups. My 12 and 8 year old kids love our building sessions and the countless hours of riding their own ride.

July 3, 2025
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Reply from Infento

Thank you very much for your reply. We are glad to hear the entire family is enjoying it !

Rated 5 out of 5 stars

What a wonderful idea!!

What a wonderful idea!!! I am very happy after adquiring an Infento kit. The matherials are of excellent quality, very solid, and constructing the different rides is really funny. Very recommendable product!!

July 3, 2025
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Reply from Infento

What a wonderful review! Thank you very much

Rated 5 out of 5 stars

Great idea and product

Great idea, quality product, enjoying building bikes and spending quality time with my kids while doing so.

June 18, 2025
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Reply from Infento

Thank you very much! Hope you will enjoy it for years to come:)

Rated 5 out of 5 stars

Versatile and high quality

This is an incredible product. Speaking as one trained in engineering and working in education, the modular, high-quality system has given us so many opportunities to run special activities for intensive classes, science fairs, engineering service projects, demonstrations, and more. We've built large triangular trusses, had an annual 6th grade go-kart race, built a large model of an oil drilling platform, analysed frames, created sturdy moving props for a school play, and even built and delivered a robotic wheelchair to a real client. Super stoked on this year after year!

May 15, 2025
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Reply from Infento

Wow, this made our day. Reading how you’ve used Infento is incredibly inspiring. It’s amazing to see our kits being used so creatively and making a real impact in education. Thank you for sharing all of this and please keep us posted on your next projects, we’d love to see them!

Rated 4 out of 5 stars

Great idea and quality, fix manuals and extensibility

Great idea for the product and good quality of parts.

Should do better job on manuals and extensibility.

Manuals are hard to follow and v2 is worse than v1. In v2 there is no list of parts needed for the step and there are some steps omitted overall. It makes it hard to know which part should be used. Also - each part should have a code (like lego pieces) and this code should be on part, on the box where the part is and on the manual. Manual should also list all the parts needed for each model with information which box it can be found in. It would make it much easier to find required parts.

We have invested in v1 (smart kit) but now it's impossible to buy extensions for it and we need to buy whole new set if we want to add electric as child got older. Not good extensibility story. After contacting suport Infento has provided me with discount for te Adventure Kit and informed about coming ability to upgrade from Smart kit.

April 25, 2025
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Reply from Infento

Hi Agata,

We are extremely sad about the less than ideal experience you had with your second Infento kit. We are working on improving our 2.0 manuals and your suggestion of a parts list for each step is well received. But I suspect the main issue you are facing is purchasing a 2.0 version upgrade to extend your 1.0 Smart kit. This might have caused a lot of confusion. But rest assured we can arrange a return and a quick resolution to this problem.

As for the issue of extendability, we do have a 1.0 to 2.0 upgrade kit that allows 1.0 customers to still use our cool 2.0 motor and wheels. We did offer this to our Kickstarter backers last year but this kit is still not in mass production. We will update you as soon as this is available.

Rated 2 out of 5 stars

Not recommended

First, you never verify if someone tried to buy, but the payment has not worked. I checked it a few days later and saw the status is still pending, so I contacted you and found out that you have not received the payment.
Finally, I received the product, but when we started to construct, there were many missing parts!
That is annoying. I had to go to the construction store 2 times to get some parts and improvise.
If you are interested in details, I'll share with you exactly which parts were missing.
Lego would never sell an incomplete set... I think you still have a lot to improve both in communication and in set production.

March 28, 2025
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Reply from Infento

Hi Emin, I am really sorry to hear that.
We assemble the kits by hand, so mistakes can sometimes happen. But if you had let us know about the missing parts we would have sent you free replacements of course!
I have sent you an email about that so we can send you whatever you need.
Please if you need anything else, just let us know!

Rated 5 out of 5 stars

My son absolutly loved this

My son absolutly loved this, such a great way to let your kids creativity flow, Im going to buy more parts now 👍😃

April 10, 2025
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Reply from Infento

That’s great to hear, thank you ! We love that your son is having such a great time and letting his creativity run wild. Enjoy every build and let us know if we can help along the way!

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