Avi, at Infimobile, was amazing at helping me a complex change of phone #s, phones, & much more. He broke things down that didn't make me feel stupid, though I'm horrible at understanding tech. He mad... See more
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Review summary
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What people talk about most
Based on these reviews
I've been using it for a year, no issues other than initial physical SIM wouldn't connect; they sent eSIM, which has worked perfectly. Price is great and no service issues. Today, I tried to grab a sa... See more
Company replied
Great customer service, Jack was great very helpful he resolved my issue,got my ported line up a running. Infimobile great service Data service the best I seen in past six(6) month,very high standar... See more
Company replied
It was a little hard to get past the chatbot, but Tom was really helpful once I did. The chatbot didn't offer an option for the issue I had, and there was no 'something else' option offered at the en... See more
Company replied
Company details
Written by the company
Infimobile offers budget-friendly telecommunications solutions tailored to meet your communication needs. With a commitment to affordability and quality service, we strive to provide seamless connectivity without breaking the bank. Our diverse range of phone plans caters to individuals and families alike, ensuring everyone stays connected without compromising on features or reliability. At Infimobile, we understand the importance of staying connected in today's fast-paced world. Whether you're a heavy data user, a frequent caller, or someone who simply needs a reliable phone plan for occasional use, we have you covered. Our plans are designed to be flexible, allowing you to choose the perfect fit for your lifestyle and budget. With Infimobile, you can enjoy the convenience of reliable network coverage, uninterrupted calls, and fast data speeds, all at prices that won't break the bank. Say goodbye to hidden fees and long-term contracts – we believe in transparency and simplicity, so you can rest assured knowing exactly what you're paying for. Experience affordable mobile network without compromising on quality. Get a SIM from Infimobile today and stay connected without the hefty price tag. Infimobile is reliable, affordable, & always within reach. Get a SIM today
Contact info
Suite 200, 11340 Lakefield Drive, Johns Creek, 30097, Georgia, United States
- 8554841855
- support@infimobile.com
- infimobile.com
4.6
Excellent
761 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had their service a year
I had their service a year. I went to renew. On their website they indicated that the renewal would come with hotspot service so I went ahead. I found out before the renewal date that it would not. I requested a refund. They refused to give me one saying that they never offered the hotspot at that price point. Bait and switch.
February 2, 2026
Unprompted review
Reply from Infimobile
Dear Valued Customer,
thank you for sharing your experience. We’re sorry to hear about the confusion around hotspot availability and the frustration it caused. We strive to present our plan features as clearly as possible, and we regret if there was any misunderstanding regarding what was included with the renewal.
Your feedback has been noted and shared internally so we can review how plan details are displayed and communicated. We appreciate you taking the time to bring this to our attention, as it helps us improve clarity and avoid similar situations in the future.
Best Regards,
Infimobile Team
Had a chat with Frank
Had a chat with Frank, was very patient with my activation process (took a long time because of my iPhone not being able to scan the QR code). Again, Frank: thanks for being so very patient. Have a wonderful life!!!
January 31, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Tom was a tremendous help with an…
Tom was a tremendous help with an annual renewal problem.
January 30, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Jass J
Jass J. was very helpful in helping me porting out from redpocket.
January 30, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Had a problem with my eSIM
Had a problem with my eSIM Avi helped me with it
Thanks Avi
January 28, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
The customer service is friendly and fast.
The customer service is friendly and fast. I've been using it for a year, and I haven't had any problems with call quality or data. The price is very affordable.
January 28, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Avi resolved a problem a previous rep…
Avi resolved a problem a previous rep couldn't understand and hung up on me. Good job, Avi
January 28, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Signing up for the service was overly involved.
They charged 40% tax. Also, Signing up for the service was very quirky. I could not get it to process in my chrome browser or Safari browser on iOS. Had to do it on my desktop.
January 28, 2026
Unprompted review
Reply from Infimobile
Dear Valued Customer,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way. We truly value our existing customers and are continuously reviewing our plans and renewal options to ensure they remain fair and competitive. Your feedback has been noted and shared with our team as we work on improving the experience for long-term customers.
Best Regards,
Infimobile Team
The customer care support was…
The customer care support was excellent.They worked with team to solve any issue. I am very pleased.
January 28, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Emily deserves to be praised.
special thanks to cusomer service represenative Emily,who perfectly solved y problem ,i mut commed her for her dedication and responsibility,if all your customers service representatives were like her, you would have many more customers .the frist customer service representative i contacted was so irresonsible,she just transferred me to another department with single sentence and the closed the chat window.
January 28, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
The service supporter is great
The service supporter is great, replying fast and clear.
January 27, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Amazing Customer care from Peter
Peter from InfiMobile provided outstanding support and resolved my activation issue very quickly and effectively. He was knowledgeable, patient, and clear in his communication, which made the whole process smooth and stress-free. I really appreciate his prompt help and professionalism. Great customer service experience—thank you, Peter!
January 27, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Renewal support
Alex has been phenomenal in supporting my plan renewal as I wasn't able to apply my rewards balance.
The resolution was quick and he stayed with me throughout the process until the plan renewal showed up in my account. Thanks
January 27, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Great Support
Very helpful staff , was able to resolve my issue quickly.
January 27, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Excellent costumer service
Excellent costumer service, fast response and good maners.
January 25, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
I love it honestly it’s better than…
I love it honestly it’s better than having a month-to-month service plan. People always ask me how much do you pay for your service and when I tell them they are shocked
January 23, 2025
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
Great customer service and very patient…
Great customer service and very patient to assist. but the app does not work. they need to fix it. after I made a password I still could not login even my the password was right when I try to save forgot password ask for phone number but I haven't put my number yet it's very annoying. I had to go to customer service to purchase the service. the apologize for in convenience. I just wanted to purchase the plan. after sign up even I knew the password it did not work. I use their website and app on my phone and computer did not work
January 21, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
no value for existing customers
January 22, 2026
Unprompted review
Reply from Infimobile
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that you feel this way. We value our existing customers and are continually reviewing our plans, renewal options, and promotions to ensure they remain fair and competitive. Your feedback has been noted and shared with our team as we work to improve the experience for long-term customers.
Best Regards,
Infimobile Team
i had 3 interactions with support while…
i had 3 interactions with support while setting up 2 lines. they were very supportive and even responded to my need by email when chat was not available. They were helpful and met my needs.
January 22, 2026
Unprompted review
Reply from Infimobile
Hi,
Thank you! We are so happy our support team could make your experience a positive one. We're always here when you need us!
Best Regards,
Infimobile Team
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