Infograpia Reviews 650

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I purchased a package for my presentations at work. The slides are not compatible with any standard application. Once I add them to ppt the graphics disappear when reopening the slides. I contacted In... See more

Company replied

Rated 5 out of 5 stars

I like the various infographics your team keeps coming up with. Using them gives my research reports extra edge and adds value that is quite invaluable! However, some recent updates are monotono... See more

Rated 3 out of 5 stars

These guys are dishonest people. They do impulse sales and don't offer refunds. Everybody offers refunds. They are very heavy on marketing and very low on customer satisfaction. They have no interes... See more

Rated 4 out of 5 stars

The number of slides is great though some slides are similar across the sets, better ability to edit colors would be great too. And of there were real examples of what the text boxes might be used for... See more

Company details

  1. Graphic Designer

Information provided by various external sources

At Infograpia, we believe you should not waste time designing graphics for your presentations. That’s why we have designed and gathered the best infographics into one amazing package. So you can focus on what’s most important — running your business. Our infographics can be used in everything from advertising to accounting to education to blogging. No matter what industry or position you are in, you can find the perfect graphic for your needs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

650 reviews

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Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Great slides. Difficult updates

Although I love the slides, I am unable to determine how/when/where to obtain updates. I get emails that say updates are available, but the links always take me to web pages that want me to purchase something. I don't understand?

December 31, 2024
Unprompted review
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Rated 1 out of 5 stars

No activation code

Unfortunately I can't get a response back from the support team. After paying for an upgrade, the changes are not reflected in my account and I can't get the activation code or a response from the customer service team.

November 30, 2024
Unprompted review
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Reply from Infograpia

Thank you for sharing your feedback. We’re sorry to hear about the experience you’ve had and want to resolve this for you as quickly as possible.

We’ve checked our support system but couldn’t find any emails that match the situation you’ve described. Could you please reach out to us directly at support@infograpia.com with your details? Once we hear from you, we’ll make sure to assist you promptly and resolve the issue.

Thank you for your understanding, and we look forward to helping you.

Kind regards,
Brad Head of Customer Support

Rated 1 out of 5 stars

No refund on faulty slides

I purchased a package for my presentations at work. The slides are not compatible with any standard application. Once I add them to ppt the graphics disappear when reopening the slides. I contacted Infograpia about the issue. Useless long email chains without offering a solution. Refund is not an option. Scam. I ended up saving each slide into pdf format to be able to give my presentation. Money lost. Shame on you

January 2, 2024
Unprompted review
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Reply from Infograpia

Hello Victoria,

Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify the situation. Our goal is always to provide a seamless experience and ensure satisfaction with our templates.
1. Compatibility:
Our slides are fully compatible with PowerPoint, Keynote, and Google Slides. The issue you experienced with disappearing graphics can sometimes happen due to specific settings in PowerPoint or incorrect copying and pasting of slides. This is why we provided guidance on the best way to use and copy slides without losing formatting.
2. Support Provided:
We worked with you to troubleshoot the issue and provided alternatives to ensure you could use the slides effectively. Additionally, we explained how the files can be utilized across multiple devices, not just for work presentations.
3. No Refund Policy:
We understand your concern about refunds, and we strive to make this policy clear at the time of purchase. Digital goods, once delivered, cannot be refunded, but we aim to support all customers in maximizing the value of their purchase.
4. Future Help:
If there’s anything further we can do to assist you in using the files or improving your experience, we’re here to help. Please feel free to reach out to us.

We truly appreciate your feedback and will use it to improve our services and communication moving forward.

Kind regards,
Brad Head of Customer Support

Rated 5 out of 5 stars

Infograpia excellent support

I had lost my Infograpia set on my laptop due to a crash. I emailed them showing my purchase, and without fail they provided me the link to download the set. I got my set now on the new laptop. Thank you Infograpia.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Researched many sites to find…

Researched many sites to find professional content which can apply to different business materials. This is one of the best I found. Suggest updating templates for AI, automation etc. with updated content. I’m happy with my purchase. Thank you.

June 17, 2024
Unprompted review
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Rated 1 out of 5 stars

Asks for ongoing payment for downloads

Although I have a subscription, each time I log in a nd try to download a template such as "income & expense tracker" the site asks for payment.

May 8, 2024
Unprompted review
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Reply from Infograpia

Hello Mahesh, 



We can confirm that you have purchased our Full access and can login and download from our "All Templates" section. You will also continue to receive your free updates via email for you to access. We have done our best to provide you with free updates each week since you purchased.


We have launched a brand new product that is not part of our Full Access product. These Excel Templates are an Add On which we invested more than 3,200 hours creating. This is the reason you’re unable to access this separate product. 


I hope this helps clarify the difference. We do find it really unfair receiving this 1 star review when you have received the product that you purchased as well as free updates.

Kind regards,

Brad
Head of Customer Support

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Rated 5 out of 5 stars

Hadn't used the site for several years…

Hadn't used the site for several years and was unable to download new PPT templates.

Asked for support and received feedback a few moments later.

The instructions provided worked like a charm and I now have some of the latest templates for my project.

May 3, 2024
Unprompted review
Rated 2 out of 5 stars

Genuine Error Cost me More- poor back up from supplier

They say that you can get the measure of a organisation by the way it responds to complaints. So, take care when purchasing as I believe that this company is money grabbing and inflexible! When you click on UNLOCK FULL ACCESS, which you would expect to open a tab which explain what full access is. It doesn’t explain anything annd just adds an item to your trolley. Which is fine, BUT, if you don’t check out and revisit the page it adds another pack to your trolley. I have ADHD and got distracted a couple of times and ended up buying three single licences, which cost me more than the five licences deal! Now, I hear you say, well you ordered them. Which I fully accept was an error on my part, however the attitude of Jason at Infograpia was patronising and unhelpful. The company refuse to refund the difference, which is a shame as I was really looking forward to using the slides. I have raised a query with my credit card company, which may not go anywhere but this company needs to look at the relationship it has with its customers instead of employing sharp practice. Poor show Infograpia.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great tool

Great tool! Pretty useful and resourceful; it saves lots of time trying to come up with a design idea. Now, our team is able to focus more on the content instead.

April 16, 2024
Unprompted review
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Rated 1 out of 5 stars

This company and refund policy is a…

This company and refund policy is a joke. Buyer beware there are no refunds. There was some kind of system glitch and they charged me for two licenses. DO NOT BUY THIS!! Go spend your money on Canva!!

March 9, 2024
Unprompted review
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Reply from Infograpia

Hello CV,

We sincerely apologize for the inconvenience.
As stated in our email reply, due to the nature of our product being a digital good, we cannot offer refunds for our licenses.
The checkout process is straightforward and transparent. We provide clear pricing information throughout the entire checkout process. You have the flexibility to add or remove licenses from your cart as needed.
All e-commerce websites automatically add items to the cart when selected by the user. Our system operates smoothly without any technical issues, as it has undergone thorough testing.
As stated in our email you still have the option to grant your second license to anyone that you would like, please reach out to us to assist you with this.
Our website strives to be as transparent as possible when addressing these matters.

Rated 5 out of 5 stars

I bought this 4 years ago and I admit…

I bought this 4 years ago and I admit was pretty underwhelmed by it. However I totally forgot I had access to the lifetime updates and recently logged on and see there are alot of new and improved slides, I've been using alot of the infographics in my presentations. Pretty good value considering you get new templates

October 2, 2023
Unprompted review
Rated 2 out of 5 stars

Ok initial download, but the rest is horrible…

I have had to create many presentations in my career. I thought that I found a good solution to make it easier. The initial download came with a package of nice graphics and presentations that I can modify, but there was no consistant theme. The images and graphs are still very helpful. But, the real downfall was in the continued new doawloads I still receive. The "free" new presentations look like something out of the early 90'. Very poor designs and images. The only good images and designs are in the initial download. But, you will still spend a lot of time modifying everything. I have now shifted to AI for help. I now question if Infograpia generated their original presentations from AI and the rest are just free crap from the internet....

January 9, 2024
Unprompted review

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