INF | infplans.com Reviews 921

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and polite demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and the detailed explanations provided when choosing plans. The service is often described as efficient, with consumers noting quick response times and a seamless process from inquiry to purchase. However, some reviewers were not happy with the claim process, mentioning significant delays and a lack of payment for approved claims. These customers reported poor support and confusing communication when attempting to resolve their claims, leading to frustration.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their extensive knowledge and helpfulness in... See more

Customer service

People report positive experiences with customer service, highlighting the attentive and thorough support... See more

Service

Users describe positive interactions with service, highlighting prompt, clear, and efficient communication,... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting prompt and efficient... See more

Claim

Customers consistently note negative experiences with claim, citing slow and confusing communication, making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service is great! Lexel was super helpful and responsive. Waked me thru the process step by step and troubleshoot everything for me. Haven't actually filed any claim or uses their serv... See more

Rated 5 out of 5 stars

I was having trouble obtaining the documents for a policy I had bought for my elderly sister in the UK who is visiting me in November. After a few failed attempts I was connected to Keigh who solved... See more

Rated 5 out of 5 stars

I was looking for some more details around the plans for my grandma visiting with her health case, Erwin from Helpdesk provided excellent service, identified the best plan and provided all the informa... See more

Rated 5 out of 5 stars

Claire, the agent, was outstanding. She is well-informed and thorough. It's refreshing to see such knowledgeable, yet graceful and polite, customer support staff in this day and age!


Company details

  1. #12 of 29 best companies in Travel Insurance Company

Written by the company

At INF Plans, we believe your international travel experience should be defined by happy memories, not worries about healthcare. As a specialized provider of travel medical insurance for visitors to the United States, Canada, and Mexico, we are dedicated to offering a level of protection that standard market options simply cannot match. While many generic plans restrict coverage for older travelers or those with medical history, we stand out by designing inclusive insurance solutions that fill these critical gaps. We are one of the few providers in the world to offer truly comprehensive coverage for pre-existing medical conditions, going far beyond the limited acute onset of pre-existing conditions benefits found in typical policies. Our commitment to inclusivity means we proudly cover travelers up to the age of 99, ensuring that parents and grandparents can visit their loved ones with the dignity and security they deserve. We combine this robust protection with modern convenience, featuring direct billing with major provider networks, integrated telehealth services, and accessible digital tools. With honest pricing and 24/7 multilingual support, we don't just sell insurance; we ensure quality healthcare is accessible and affordable. At INF Plans, we value and respect every traveler, genuinely caring that you are fully taken care of so you can focus on what matters most.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

921 reviews

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Rated 5 out of 5 stars

INF Saved Us

Got coverage for my Mom from INF, she has high blood pressure - syncop. During her visit, I had to take her to the hospital, and she was admitted for several days. We got a bill for over $100,000, but only had to pay several thousand dollars out of pocket. INF Elite covered the rest. We would have been devastated without INF. I can't recommend them enough.

July 9, 2024
Unprompted review
Rated 1 out of 5 stars

Did not cover bills

Purchased INF Premier for my mom (member ID ending in 9299) visiting from June 2023 till Feb 2024. We only needed one ER visit during this time. INF told us in Feb that all bills had been settled. However, in June'24 we are finding that the insurance only paid $500 from the approx $5k ER bill. The Premier plan is supposed to cover up to $100k and $15k for pre-existing conditions!! Unfortunately hospitals end up taking a loss in cases like this. RobinAssist which was always chatty and available during plan purchase and doctor referrals is now nowhere to be found.

June 13, 2024
Unprompted review
INF | infplans.com logo

Reply from INF | infplans.com

Hi Rohit- thanks for reaching us. You purchased a fixed benefit plan which pays $500 for ER services. Upon review of our EOB, we actually covered closer to $7,000 for your ER bill are you get the United Healthcare PPO discount. INF Premier is the only fixed benefit plan which provides discounts from United Healthcare- hence your coverage was much higher than the $500.

It is important to note that if you had purchased the INF Elite plan- your out of pocket expense would be only 10% of the total bill. However, since INF Premier is a fixed benefit plan, we paid $500 + a massive United Healthcare PPO discount, making your total coverage $7,196.

Please reach out to us directly, as we have not gotten any correspondence from you on this matter, and we're happy to reprocess the claims to see if there is any additional discounts we can provide you. You can email us at operations@infplans.com, thank you!

Rated 5 out of 5 stars

Marky's customer support is excellent

As of now my review is only with Customer Support. Marky assisted me patiently answering all my questions. I chatted with Marky for around an hour. Asked for scenarios where there will not be coverage and where there will be coverage. Marky explained with examples. Also understood what I want and suggested me the plan that suites my needs well! Thank you so much MARKY! I'm buying SafeVista!

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

This is about Health Insurance for…

This is about Health Insurance for visitors from India. Just chatted online with "KHAI". I had few questions about some health insurance options & I wasn't somehow able to generate a quote online earlier. KHAI answered my questions promptly & generated a quote and sent to me quickly, was very helpful through the chat.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Write down my appreciation for the…

Write down my appreciation for the outstanding assistance provided by KHAI. He has been incredibly polite, responsive, and helpful in addressing all my inquiries regarding the various INF insurance plans, allowing me to make informed decisions on the insurance plan for the coming family visiting.

May 2, 2024
Unprompted review
Rated 1 out of 5 stars

Fraudulent company INF Hop Travel and Robin Assist

I took insurance for my father in law visiting for 3 months recently, unfortunately he had a fracture in his T8 and then he was denied any kind of help.

Inf insurance will trip you over after they take money from you, before selling they will tell you all kind of things and sell post sale service is pathetic.

I had suffered a great loss, i paid 2500$ for their travel and the call their plans as not Insurance rather Travel assist this means you are at mercy of their hidden door reviews (medical team) Robin Assist team is the one who coordinates with you and they are partner in the crime with Inf Insurance.

I suffered enough and i am paying out of pocket and still struggling to get any support, all they say is send them back to India for a better treatment.

Note: My father in law is 77 yo and yet they sold the insurance at a higher premium rate despite of knowing complications they would come with.

Now question is if you are only planning for a safe travel back when you are in an emergency they say the will cover some Flight reservation charges, etc.. this is all bulls**t .. Please dont fall for this company its the worst company you can imagine . i dont know if they will cover for any change in travel or

May 1, 2024
Unprompted review
INF | infplans.com logo

Reply from INF | infplans.com

Hi Sunil, we are just an agent which sells this plan, but from our understanding you purchased a plan which did not cover pre-existing conditions. If you had purchased the more expensive options like INF Premier or INF Elite - we believe this situation would of been covered. The issue is that you purchased a cheaper plan with less coverage for your elderly parents. It is always important to buy the appropriate coverage for visitors especially when they are above the age of 70, because if you don't you may not be covered when you need it!

Rated 1 out of 5 stars

This is a big scammer

This is a big scammer. Please do not purchase. They are expensive.They will find some excuse to not pay your bills. You can buy a cheaper visitor insurance and get the same service.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

I enrolled in a plans for my parents…

I enrolled in a plans for my parents and had a chat with KHAI from sales department, who patiently answered all my questions and helped me answer all my concerns, and how each plan works with coverages, and scenarios.
Thank you KHAI for helping me with all the details I was looking for.

April 29, 2024
Unprompted review

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