INF | infplans.com Reviews 921

When there are critical questions, they just won't respond and keep you hanging.

Kaezer patiently helped by clearing all my doubts. He was thorough and clear. Thank you again!

Thank you Kaezer!!

Keigh was the name of the agent who walked me through the plans. Definitely made it very easy for me to find a customized solution for my needs. Fabulous service

APRILLE assisted me in my insurance queries and it was super helpful. I was able to make an informed decision and so happy to purchase INF insurance plan for my parents traveling to the US. Would highly recommend.

Young the agent took me through the application with great training and patience. Thank you.
I hope I do not need INF insurance but if I do I am looking for a 5 star previse experience .

The Support I got from Keigh was quick and easy.

Thank You Khai, Keigh & Syra !!
These guys are amazing. They provide detailed answers, and to the point info. No stupid Medical field jargons or needless big words and stuff. Their Policy wordings are easy to understand but still these support guys go beyond and help dissect it further to help us understand. I even asked them scenario questions and they helped me there also, Just Mindblowing !!

I had a number of questions I was unsure about after going over the quote and brochure. The agent was quick and detailed in their responses. The agent left me feeling calm about having piece of mind for the duration of my overseas stay.

I did find it odd that no support agent ID number could be provided. Or an inquiry # to refer to in future. It would save my end time not having to potentially explain things over when another agent takes my call/chat.

Overall a great experience though. Thank you so much!

I will give a big zero to this company as they cheat the customers by quoting irrelevant clause. My mom visited US very recently and I obtained a visitor's from this insurance company. They promise a lot and unfortunately people get trapped. In this instance my Mom had to consult a doctor as she found some growth. We talked to the insurance agent and got a list of Doctors for consultation. At the doctor's clinic,I made a call to the insurance agent as the Clinic reception was not prepared to accept the insurance coverage as they do not trust the visitor visa providers . After getting a commitment from the agent,the clinic allowed my Mom to consult the doctor,who recommended few tests to verify the growth cancerous or not. Subsequently the results came out as cancerous,which needed visit to the Doctor. To our surprise,the clinic sent a bill for demanding full amount indicating that the insurance company refused to pay. I contacted the insurance agent,who informed that no amount is payable quoting a clause that says no amount is reimbursabpe for cancer related treatment. I argued that their agents agreed to pay at the time we went to consult and whatever expenses incurred was only to detect if the symptom is cancerous and as such this expense can not be treated as amount for cancer related treatment. We would not have consulted this particular clinic if the insurance company had informed about no payment, my mother would have approached either other clinics in US which are reasonable or flown back to get treatment/check up at a cost far less than the amount we have to pay here and better clinics with better facilities. We are now contemplating to approach the news agencies,other social media to make the public aware of such unethical insurance companies so that such companies are isolated. Also,we will approach the insurance regulatory agencies for action against the company.

This is the worst insurance. You are better off not having an insurance. Don’t waste your hard earned money. They don’t pay you anything and don’t have the basic knowledge of processing claims. They promise to cover all the claims but once the procedure is completed they don’t pay a single cent.

Once you have an expense, they ask you to contact RobinAssist. This claim will go in cirlces and not get resolved. I had a UR visit which is supposedly covered, but the UR sent a bill of over $X and RobinAssist and INF have just kept sending mails saying they are working on it. I don't think they plan to cover/close the claim.

I would avoid using INF and RobinAssist

Update as of 4th Oct: once I looped in 'operations' team of INF my request has gotten priority (after a year). Note: the 'support' team of INF was already looped in (not 'operations'). I understand medical notes are needed, but we have this open for over a year with no progress. Will update this comment shortly based on progress

Update 10/19: it's getting close to resolve now

Update 10/22: it's been resolved. Took a year, which was not a good experience. However it's resolved now and we can close this

Khai is really good, have lots of patience and knowledge in answering questions

I purchased INF Elite insurance for my mother while she was visiting me in the U.S. Initially, I bought coverage for 90 days, with the plan to renew if she stayed longer. As the 90-day period ended, I attempted to renew the policy, only to find that the premium had increased by $100 per month. When I contacted their operations team, they assured me that, as an existing customer, I would still qualify for the original rates and promised to refund the difference. I proceeded with three monthly renewals based on their assurances.

However, after six months, they refused to issue any refunds and even threatened me if I shared this experience on social media. This raises serious concerns about the integrity of the company. I will avoid this insurance moving forward and strongly advise others to do the same.

it is a good platform, fulfilled our expectations

I have been buying this insurance for my parents for a while now and this year we got to visit a doctor's office for the first time and the experience was horrible. The plan was INF elite premier which is the most expensive one and yet the UHC card was not recognized at provider. The number on the back of the card did not connect us to UHC, but to Robin Assist which probably is their claim handler that said the policy is not enrolled yet and it would take 48 hours to enrol. Lots of chasing them and somehow insurance card was entered in the system after 2 days and not there are so many issues. The provider keeps telling me about one issue or the other. I have spent countless hours chasing Robin Assist over phone. Now I got a letter from provider that the insurance claim was denied because date of birth doesn't match. There is some random date that shows up in insurance records. I am tired and would not recommend this company to anyone. It would have been much cheaper for me to pay out of pocket. This feels like a scam to me. Not sure if they care about their reputation. I find their practices deliberate to discourage claims.

I needed clarifications on the terms used in plan descriptions and Khai was able to clarify all that to my satisfaction.
She was very helpful.

Wonderful agents! had some issues with our quote and took care of everything. In the end we had better coverage than what we had originally put together and save us some money as well.