INFRAREADY Ghost hunting equipment store Reviews 

380
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as amazing, well-made, and effective for their intended use. The staff is frequently highlighted for their phenomenal customer service, providing helpful, informative, and prompt assistance throughout the buying process. Reviewers also appreciate the fast and reliable delivery service, with many items arriving quickly and in perfect condition. However, some people mentioned occasional troubleshooting problems with devices or noted that certain product features, like speaker volume, were not as expected due to design constraints. A few other people also felt that some products, like the Alice Box Tusi and SLS version 1, were faulty or did not contain the advertised word count.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the quality, functionality, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and excellent customer service.... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as "outstanding" and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the outstanding quality and... See more

Delivery service

Users describe positive interactions with delivery service, consistently highlighting its speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Alice Box Tusi version and an emf bear. Andy was absolutely phenomenal with the entire buying process. I had some trouble with PayPal and he tried so many different ways to help me mak... See more

Rated 5 out of 5 stars

This device WORKS SO WELL!! It’s definitely worth the price and will probably be your go-to device for paranormal investigations because of how easy it is to use! I love the super large word bank, the... See more

Rated 5 out of 5 stars

Bought the SLS Tracker V2, Fantastic piece of kit. Had an issue with the tablet, possible that it did an auto update. Andy had a new tablet sent out the next day. Customer service from Andy is Fantast... See more

Rated 5 out of 5 stars

Super quick with building and sending the Spirit Bridge when its in mega popular demand, as seen on Youtube. Excellent customer service with keeping me up to date every step of the way. Spirit Bridge... See more


Company details

  1. Electronics Store

Written by the company

Ghost Hunting Equipment and Paranormal Kit. SLS Cameras Spirit Portals and REM Trigger Pods, Haunted Dolls and Bears. A Wide Selection Of Gear by Infraready As a UK limited company, we offer a secure and trusted service, priding ourselves on supplying quality goods and exemplary customer service. Infraready have supplied an exciting range of equipment to customers around the globe since 2012 many of which appear regularly on Paranormal TV shows and social media streams.


Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(380)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Alice Box/ EMF BooBear

I purchased the Alice Box Tusi version and an emf bear. Andy was absolutely phenomenal with the entire buying process. I had some trouble with PayPal and he tried so many different ways to help me make the purchase. He responded quickly anytime I emailed him. We were able to figure out a solution and the package arrived on Christmas Eve. Just in time for my daughter’s gift. She absolutely loves both items. We definitely will be returning customers. Thank you again so much Andy!

December 6, 2025
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Rated 5 out of 5 stars

INFRAREADY a Paranormal Jewel

INFRAREADY made the entire process seamless. The website was remarkably easy to navigate, and when I needed assistance, Andy from customer support was a lifesaver! He proactively kept me updated, making me feel valued as a customer. The email updates during transit were a brilliant touch, and I was thrilled that my order arrived before Christmas, exactly as advertised! My only (very minor) critique is the UK VAT, which likely impacts pricing competitiveness for companies like INFRAREADY.

December 9, 2025
Rated 5 out of 5 stars

The Spirit Bridge was crafted and…

The Spirit Bridge was crafted and dispatched with impressive speed, even amidst its skyrocketing popularity on YouTube. The customer service was outstanding, providing updates at every stage. The Spirit Bridge itself is quite intriguing and unusual.

November 20, 2025
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Rated 5 out of 5 stars

5 Stars! Of course.

Super quick with building and sending the Spirit Bridge when its in mega popular demand, as seen on Youtube. Excellent customer service with keeping me up to date every step of the way. Spirit Bridge is a strange thing, interesting.

October 7, 2025

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