Ingeni Services Group Limited  Reviews 228

I cannot thank and recommend Ingeni enough. Their team helped us greatly with our GAP Insurance claim and their efforts were invaluable when dealing with our own motor insurers, who had clearly under valued our insured vehicle. So thanks to Becki and her excellent team.

Spoke to Ash today to sort out my gap insurance and starting it and he was so lovely and helpful with e everything taking his time to talk me through everything, allowed me to ask questions and answered them to help me understand everything better and seemed like a generally good person so thank you so much!!

Great conversation and Ashraf explained everything to me in detail - thank you so much, easy process - GAP insurance for peace of mind in place - thanks again!!!

Excellent service from Ashraf Miah
Very friendly

I am very grateful to Ashlea Knights for her support throughout the entire process and I can only thank her for her attention.

I found an irreparable nail in the tyre wall and contact Ingeni for assistance. I spoke with Oscar, who was extremely helpful. Oscar advised of all the necessary steps I needed to take to submit a claim. From submission to outcome response (approval) it was about 4 days which was great. Full coats for the affected tyre will be reimbursed (within 30 days which my only gripe). Great service and insurance product.

Ashraf made the whole process quick and easy, brilliant service.

Ashlea Knight dealt with my claim very quickly and efficiently. She was helpful and did not quibble in the slightest.

The repair to my alloy wheels was carried out in a timely and professional manner.

The whole episode was an exemplar of good service, well done.

I contacted Ingeni after our car was given a red warning at its first service for a cut in the NSF Tyre. I spoke with Oscar who emailed the forms and instructions for us to claim. It was all very easy, and we completed the transfer of forms and pictures within a day. Claim was upheld, a pleasant experience
Jeff - Stevenage

Ash was absolutely brilliant explained everything highly recommended

Quality service well explained

The staff were very helpful when I had to delay things .

I received a call from Ashraf who carefully and very professionally explained to me absolutely everything about the Gap insurance quote.
Answered all my questions,for which I am very grateful.
Thank you.
Five star service

Great customer service
Explain everything threw to make sure I understood everything

Prompt service and called when they said they would.

My claim for a small 7cm scrape was dealt with in a friendly and efficient manner.

Ash was very helpful and professional with the information needed to get the insurance obtained

Please be aware before taking an Ingeni services car policy on complete wheel protection and minor damage insurance. Make sure to ask Ingeni to define the terms and conditions.

On terms and conditions in the policy document, it stated "a scratched area no more than 30cm in length, 3mm in depth and that sits within no more than two (2) body panels."

However, in their reply email, this changed to "where Minor damage extends across multiple panels, the total size of the combined damaged area must also be no larger than 30cm in diameter and 3mm in depth". Suddenly, the words of "the total size" and the combined damaged area" appeared.

I will feed that back to the car dealership where I purchased my car from.

Excellent service. Claim was dealt with very quickly and efficiently.