Ingeni Services Group Limited  Reviews 228

Ashraf Miah was helpful, friendly and knew his stuff :)

Very good and pleasant person (ash)
👍👍

Clair dealt with both tyre and alloy repairs. The service was excellent, easy and very swift with payment made quickly.

Thanks for sorting my claim out I found always responsive and helpful very helpful staff on the phone

Great service Ashlea kept updating with the repair.

I spoke with Ashraf and he explained everything very clearly and answered all I needed to know. He was very helpful pleasant and respectful.

Everyone I spoke to in regards my claim have been very friendly and efficient. No problems at all with claim process.

I contacted Ingeni due to a damaged wheel and was put straight through to Oscar within seconds of me picking up the phone.
Oscar dealt with the problem efficiently and professionally, and explained everything to me in great detail.
Within a few days, the repairers had been in touch and arranged a date to visit.
Something has to be said for a company like Ingeni, I would definitely recommend.

Dealt with Ash who was very informative pleasant and patient. He explained all details thoroughly and always checked to confirm if I was happy. He accomodated a talk about GAP at a time that suited me best.

star service!!!

Ashleigh was amazing from start to finish. She explained everything and was very personable in a stressful situation. She responded quickly to every email and I couldn’t be more grateful.

I had a small chip and called Ingeni as advised. Clair dealt with the call and sent forms out immediately. Easy process to follow with help and advice given. Only 4 stars at the moment as the repair hasn't been completed yet. But top marks for customer services so far

Expected to have some issues, but no. Very proffessional, very helpful, quick experience.

A very efficient company, quick, helpful and would definitively recommend them. I think would be difficult to improve their service.

Spoke with Ash in regards to a GAP policy set up and he was efficient, well mannered & answered any question I had. Pleasure to get everything set up with him

The overall politeness and professionalism from Ashraf was great. Also very relaxed and friendly atmosphere included. Everything explained well.

I needed to claim for a scratch to my front bumper and called Ingeni who explained the claims process and emailed the form promptly. My claim was dealt with very quickly and efficiently. I wasn't able to provide offroad parking for the repair work to be carried out so Ingeni kindly called my local Ford dealership who recommended a local repair company.
Once the repair was done Ingeni were quick to get back to me to let me know the claim for payment was approved. Altogether the claims process was very straightforward. The person who handled my claim was Oscar Fletcher who did a great job.

Great service from Ingeni. The customer service teams were really helpful and the claim process was straight forward. Yes you have to send lots of photos of scratches but that’s to ensure the claim is legitimate. Once they agreed the claim, the repair centre contacted me within 24 hours and my car was booked in. Really easy.

All has gone fine up until now. Only hiccup was down to the post office. Oscar was very helpful. Just have to wait now and see if the actual repair work is done as well too.

After the tyre pressure warning light came on in my Kia Sportage, I found a screw in the side wall of one of my rear tyres. I took the car to my local garage who were unable to make a repair due to the position of the screw and so I contacted Ingeni to log a claim. I was emailed the necessary claim forms by return. The instructions were clear so the whole process was straightforward. I had acknowledgment of the paperwork being received, approval was given within 5 days and payment followed in under two weeks.
I have been impressed with the efficiency of the company and am pleased I decided to purchase the insurance when I bought my car - one less bill to worry about!