Ingeni Services Group Limited  Reviews 228

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. People frequently highlight the excellent service, noting that claims are handled promptly and efficiently, often within a few hours or days. The customer service is described as exceptional, with many appreciating the clear communication and quick response times. However, some customers were dissatisfied with the service, reporting issues with claims not being honored as expected and experiencing what they described as very poor service and management issues. These individuals felt that the company's actions contradicted their promises, leading to frustration and the need to pay for repairs themselves.

What people talk about most

Staff

Customers consistently express satisfaction with the staff, highlighting their professionalism and... See more

Service

People report positive experiences with service, consistently highlighting its efficiency and helpfulness.... See more

Claim

Clients share positive opinions on claim. Many customers praise the straightforward and efficient claim... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick replies, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I've just taken out GAP Insurance with Ingeni Services and am extremely pleased with the excellent service provided by Ashraf Miah. I'd already exchanged emails with him and spoken with him and we fin... See more

Rated 5 out of 5 stars

Purchased a number of policies from Ingeni Services when we purchased our new car. To be honest for us insurance is for ‘just in case’, but when a random couple of scratches appeared on the car, we we... See more

Rated 5 out of 5 stars

I recently purchased GAP insurance for my new car, and Ashraf made the whole process smooth and stress-free. He was extremely helpful, took the time to answer all my questions clearly, and made su... See more

Rated 5 out of 5 stars

I've just taken out GAP Insurance with Ingeni Services and am extremely pleased with the excellent service provided by Ashraf Miah. I'd already exchanged a couple of emails with him and finalised all... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

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Rated 5 out of 5 stars

Gap insurance

I found Roxanne at Ingeni to be helpful, informative and prompt with all correspondence which made interacting and getting the job done a breeze.

February 27, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Good experience

Ash was very helpful explained everything and was very patient when I didn't understand something

February 26, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you

Rated 5 out of 5 stars

Ash was incredibly helpful in setting…

Ash was incredibly helpful in setting up my GAP insurance for my new car. He was friendly, informative, and made the whole process feel straightforward and stress-free. He took the time to explain everything clearly and ensured I understood all my options. I really appreciated his professionalism and would highly recommend him to anyone looking to arrange GAP insurance.

February 25, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you for the feedback. Ashraf is delighted.

Rated 5 out of 5 stars

I cannot be more happy to have Ingeni…

I cannot be more happy to have Ingeni as my care car insurance! Excellent service as body car paint, tires and wheels!! Sophie brings you an excellent service and Neil Spaulding of Revive technical excellence bring back my car like new, 1000% highly recommended

February 24, 2026
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Reply from Ingeni Services Group Limited

Amazing! glad to be of service.

Rated 5 out of 5 stars

Very quick to respond to my claim which…

Very quick to respond to my claim which was approved without question and also I was able to get the repair done at a location and time to suit me. Very happy with the process and helpful staff.

February 23, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Great review. Thanks.

Rated 5 out of 5 stars

Ingeni

I found Ashraf very helpful and informative, he gave me sound advice and was never pushy trying to persuade me to get something I didn’t want.

February 19, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the great feedback

Rated 5 out of 5 stars

Swift and efficient communications

Swift and efficient communications, polite and friendly on the phone. Easy to complete claim form and a swift approval of my claim.

February 16, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you!

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Filled out the form, got a reply back and also had contact from the company who will be repairing the damaged wheel

February 16, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you!

Rated 5 out of 5 stars

Ash was entertaining very informative…

Ash was entertaining very informative patient and breakdown the information into simple information which I could understand very simple process on getting gap insurance with Ingeni

February 13, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the great feedback

Rated 5 out of 5 stars

Needed alloy repair and tyre replacment

Needed alloy repair and tyre replacement , forms very easy to fill out , staff very helpful over the phone and via email.excellent service and would definitely recommend.

February 11, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the review

Rated 5 out of 5 stars

Damaged tyre

Hello, we were very pleased with the way our claim was dealt with . We had a badly damaged tyre and staff member Oscar was superb, he helped us through the process. He was very helpful, polite and enthusiastic and reassuring. Many thanks.

November 16, 2025
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks! Glad to help.

Rated 5 out of 5 stars

GAP insurance

Great service from Ash on Friday. Very thorough with all information and any questions I asked.

February 6, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the great feedback

Rated 5 out of 5 stars

Highly recommend

Highly recommend, 100% excellent team and company. Helped me a lot in the most difficult situation. I would say my special thanks to Oscar Fletcher.
This was the most difficult year and this company helped me a lot. Oscar is humble and very helpful person including whole team. I recommend to have this company for your difficult time.
Thank you

February 2, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thanks for the review. So glad we made things easy for you at such a difficult time.

Rated 5 out of 5 stars

Outstanding customer service

Spoke to ashraf, he was eager to answer any questions and help with any requested i had, explained the policy and relevant information outstandingly, thrilled with my experience speaking with him. #givehimapayrise

February 5, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Wow! Thanks for your feedback.

Rated 5 out of 5 stars

Very clear and striaght forward no…

Very clear and striaght forward no messing about if i ever purchase another car with a option to have Gap insurance i will definitely look to go with ingeni.

February 4, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

A great endorsement! Thank you.

Rated 5 out of 5 stars

Fantastic service from Ingeni

Fantastic service from Ingeni, I reported
My accident within 2 days it was booked in to be repaired. Very speedy & professional service provided highly recommend 5*

February 2, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Glad to help!

Rated 5 out of 5 stars

Great Service

Great Service
Before purchasing this insurance with Ingeni, I wasn't sure whether it would be worth it. However, time has proven that it absolutely is.
I had an issue with my car bodywork, and the mobile repairer was unable to fix it. I had to take the car to a local garage, and Ingeni reimbursed me in full without any hassle.
l always recommend them to others.
Highly appreciated!

February 2, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

A great story! Thanks for sharing.

Rated 5 out of 5 stars

Very responsive service

Very responsive service and were quick to prompt me when I was being slow getting back to them. Excellent follow up and very polite and pleasant.

January 28, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Glad to be of service

Rated 5 out of 5 stars

Clare was extremely helpful and made…

Clare was extremely helpful and made the experience as stress free as possible. I am very pleased I took out Ingeni gap insurance on my car.

January 30, 2026
Unprompted review
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Reply from Ingeni Services Group Limited

Thank you for taking the time to review us!!

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