Ingeni Services Group Limited  Reviews 228

You sometimes question when you take out extra insurance during a vehicle purchase - is it actually worth it? but having had the need to make a claim and how easy and effortless it was dealing with Ingeni i can say for once - it was worth it.
Claim was handle quickly, phone was answered immediately (that's a good sign to start off with), forms received immediately and once i put the claim in it was accepted within 24hrs.
was there a lot of info to pass on - yes - but that's the nature of the game - was it easy to complete - yes.

Good experience, friendly and helpful. Would recommend and use again.

Very helpful & professional.
Claim paid without any problems

Great efficient response. Made the claim, and had an answer within 24 hours. Can't ask more than that, thank you Sophie.

The team were fantastic completely professional. Clear communication and responsive. My main insurer Sabre made me feel like a problem rather than a victim of theft. The contrast was stark and as described bed by others. Oscar in particular understood, helped and advocated on my behalf. He was timely and fair. Its just as it should be. I would and do recommend them to everyone.

Once I realised I had taken out gap insurance, I phoned Ingeni who confirmed that it was valid to make a claim. Although the information they required me to send was onerous, it was very comprehensive and made me sit down and really think about the events in my accident. They kept me informed every step of the way, and even emailed me when the final amount was transferred to my bank.

Ingeni were very professional and helpful. The whole team, response time, transparent communication, follow up and support has been the best I have experienced of an insurance firm. I will recommend Ingeni always

Good service. Prompt reply and acceptance of claim

Spot on, couldn’t fault them whatsoever

Excellent service

You only know how good and insurance company is when you have to claim. I can honestly say that with Ingeni the process was very easy smooth and stress free. From claim to completion I can honestly say that the process was handled with professionalism and courtesy.

Clair was so kind going through all aspects of the claim. She took time to make it so easy for me to pursue the repair after the first company were not able to complete. Truly professional and well trained a credit to Ingeni. This service couldn’t be bettered.

When I spoken to ash he was so happy to help with the insurance and he was making sure that I understood the different parts into the insurance he was amazing with the service and I would highly recommend ash to anyone.

Ease of communication, very helpful on the phone and email. The process was quite straightforward, and the arrangements easy.

Great exsperiance from start to finish ,couldn't fault staff from start to finish.

Ashraf was great at explaining the process and how things worked with my GAP insurance. I was not pressured into purchasing GAP insurance, he just told about the product and left me to decide on if I wanted it or not, which was a massive difference to previous experiences with other providers.

Ashraf, what a nice guy, explained to me the GAP insurance and helped me to purchase a product that is suitable for the vehicle that I am purchasing on Saturday 4th October, he called me back as promised as I could not complete the call and the filling in of information to complete my application, also to take payment, as I was out walking my dog, Thank You ASH for making time to call me back.

Explained every detail in full and couldn't wish for better service

Ashraf made the choice so easy with his in-depth knowledge of the product and how it would benefit me.
Product is great and I’m glad I took it out