Ingeus UK Reviews 353

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the support and help received, particularly highlighting the positive impact of dedicated advisors who are described as professional, caring, and instrumental in job searching and career development. People appreciate the personalized guidance, workshops, and the overall supportive environment provided by the staff, which many found to be a significant improvement compared to other services. However, some people were dissatisfied with the service, especially concerning claims and contact. Reviewers reported issues with inaccurate assessments, particularly for PIP claims. There were also complaints about poor communication, unreturned calls, and a general lack of follow-through on promises, leading to feelings of frustration and distrust.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise individual advisors for... See more

Service

Clients share ambiguous opinions on service. Many reviewers express frustration, citing issues like hidden... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise agents for being... See more

Claim

People report negative experiences with claim processes. Many reviewers express dissatisfaction, citing... See more

Customer communications

Consumers express significant dissatisfaction with contact experiences. Many reviewers report unexpected and... See more

Based on these reviews

Rated 5 out of 5 stars

I am incredibly grateful to the Re-Start Program for matching me with my job adviser. She is the mentor I always needed. She communicates perfectly and knows how to unlock my best qualities. When... See more

Company replied

Rated 5 out of 5 stars

My experience at Ingeus was extremely positive. The company provides support and help in all areas of job search, from CV improvement, to multiple workshops such as interview preparation and bui... See more

Company replied

Rated 5 out of 5 stars

I was referred to Ingeus by Jobcentre Plus. Ingeus are so unlike the Jobcentre. Ingeus East London staff are so friendly and approachable. They really know their stuff and offer all kinds of inhouse w... See more

Company replied

Rated 5 out of 5 stars

`I want to share my wonderful experience with the Restart Scheme, thanks to my adviser, Fatimah Nagshband, at the Hackney branch.When I started, I was going through an incredibly difficult time in my... See more

Company replied


Company details

  1. Employment Center
  2. Career and Education Provider
  3. Employment Search Service
  4. Mental Health Service
  5. Recruitment Service

Written by the company

Our mission is to enable better lives. We design and deliver services to help people improve their employment, skills, health and wellbeing. We specialise in employment, health, justice and youth services and work in partnership with government, employers, and local networks across the UK. Our Employment division helps people on out-of-work benefits get back into meaningful employment, including working with people referred from Jobcentre Plus. We make sure people have the skills, support and behaviours to get jobs, gain independence and become productive employees. Our Youth division delivers services to young people to support them get skills for work and life. We help build a new generation of confident, independent and thoughtful young citizens. Our Justice division works with people in the criminal justice system to transform their lives and create safer communities. Our Health division enables individuals to adopt better behaviours and to access the right support to remain independent and healthy. Ingeus UK is part of international human services provider, APM Group.


Contact info

3.0

Average

TrustScore 3 out of 5

353 reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I had recently a new support case…

I had recently a new support case worker JHF she listened to my needs and was able to support me. l am back to work temporary with her support, my worker has helped with my travel expense and l have been shortlisted so she would refer me to.dress to impress which is an organisation that helps with clothing when going back to work. I am 😀

August 8, 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 4 out of 5 stars

Support

Very helpful

August 1, 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 5 out of 5 stars

Great experience in the course.

Great experience in the course. Lovely setting with amazing teaching environment. Had a great time nd would recommend.

June 26, 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 5 out of 5 stars

Hayley the Best job advisor I In a job…

Hayley the Best job advisor I In a job search advisors that I met in my life she’s always going extra mile for the client and always looking to help in anyway she can

August 1, 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

It was very good for me and I…

It was very good for me and I appreciate you

August 12, 2024
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Reply from Ingeus UK

Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.

Rated 5 out of 5 stars

Justyna helped me in terms of helping…

Justyna helped me in terms of helping with transportation and buying uniform at my job with advice which I took on board thanks for the help.

May 24, 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

Because help me

August 12, 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery

August 3, 2024
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Reply from Ingeus UK

Thank you Don for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

Very supportive and professional…

Very supportive and professional institution.
I had the chance to get the best support possible in all perspectives.
The team was amazing and never let me down.
Thank you very much to every member of ingeus!

July 1, 2024
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Reply from Ingeus UK

Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.

Rated 4 out of 5 stars

Found a job

Found a job quite quickly with the help of Ingeus

May 29, 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

The people ingeus uk are responsible…

The people ingeus uk are responsible for getting me ready and able for the work place helped and encouraged me with all my problems and low esteem there was threat of sanctions just help.the jcp and universal credit could learn a lot from them

August 12, 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

getting support ryone is/was brilliant with me,work…

Everyone is/was brilliant with me,work shops were really good,had to give up the computing course due to illness, but fully recommend all the staff and INGEUS.
SPECIAL THANKS TO JANINE AND KERRY

February 15, 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

I had an extremely positive experience…

I had an extremely positive experience with them. They have always been very kind, professional, and available on every occasion.

August 12, 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 5 out of 5 stars

YOU CAN DO IT!!!

I am a 32 year old man from Stockport who has been suffering with mental health issues for many years affecting my ability to work, However with help from the lovely “down to earth” people at ingeus I was able to overcome many obstacles and get myself a full time job in which I am thriving, thank you ingeus and everyone involved for helping me get back on track and for anybody reading this you can do it too!!! Believe in yourself !!! WL

September 12, 2023
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

Outstanding Support

My experience with Ingeus has been fantastic. They helped me find a self-employed job that perfectly matches my skills and interests. The staff are incredibly friendly and always ready to assist, providing guidance every step of the way.

June 12, 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

Change trainer for Mr Mark proper man…

Change trainer for Mr Mark proper man everything sorted always positive conversations always help full. Nice one lad

August 12, 2024
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Reply from Ingeus UK

Thank you for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

Nice people well treated plenty of time…

Nice people well treated plenty of time for you would recommend it to others

July 2, 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

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