InHealth Group logo
Visit website

InHealth Group Reviews 161

•
TrustScore 2.5 out of 5

2.7

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people encountered significant difficulties with the booking process, finding it challenging to secure suitable appointments and experiencing frequent cancellations, sometimes at the last minute. Customers also expressed dissatisfaction with the company's contact methods, reporting long wait times on the phone and issues with communication regarding their appointments and procedures. Additionally, the location of clinics was a concern for some, with facilities being inconveniently far or difficult to access, and some mobile units were described as unsuitable. Though some reviewers were satisfied with the service and staff, highlighting professional, empathetic, and kind interactions, a number of people were dissatisfied with the service and staff, citing a lack of empathy, poor communication, and a general feeling that their concerns were not taken seriously. Some also reported issues with aftercare and a perceived inconsistency in the standard of care provided.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with some praising exceptional service, professional staff,... See more

Staff

Customers consistently note ambiguous experiences with staff. While many reviewers praise staff members for... See more

Booking process

Users describe negative interactions with the booking process. Many reviewers report difficulties securing... See more

Location

Consumers find location to be negative, often reporting difficulties booking suitable and local appointments.... See more

Customer communications

Clients share negative opinions on contact, frequently reporting difficulties reaching the company by phone,... See more

Based on these reviews

Rated 2 out of 5 stars

2* due to my first appointment. At my first appointment, I found the experience extremely distressing due to my claustrophobia & anxiety. The picture on the letter of the open scanner was different... See more

Rated 2 out of 5 stars

referred for echo, no appointments. Had to log in everyday. No appointments. Finally had an email appointment, 48 hrs notice. Was not told they would call me. I was told to call them. ...every day! A... See more

Rated 2 out of 5 stars

Referred by GP 9/3, assuming appointments are quicker than NHS. Took two weeks for a link to be sent. I than found out two clinics in Birmingham are miles away from where I live. Very few appointm... See more

Rated 1 out of 5 stars

Waited almost an hr before procedure I had a severely sore throat and can’t swallow after coming home So painful . Had this done before with no pain afterwards at John Radcliffe hospital Oxford .... See more

Company details

About InHealth Group

Written by the company

https://www.inhealthgroup.com/

Making Healthcare Better


InHealth Group is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our mission is to make healthcare better. We do this by working with hospitals and commissioners across the NHS and independent sector.

Our wide range of services span numerous pathways and are delivered in both acute and primary care settings for more than 3 million patients a year.

We operate from a range of facilities, including our own purpose-built community diagnostic centres, hospital sites, community health centres, GP surgeries and mobile units.

https://www.inhealthgroup.com/

At InHealth we ensure every patient receives their medical test, scan or examination quickly and delivered to the highest standard of care. Ask your GP or consultant for more information about the InHealth services in your area.

We are committed to supporting our referring partners by providing greater accessibility, choice and efficiency of service.

InHealth work in over 200 hospitals and over 100 community based medical centres, GP surgeries and health clinics, providing convenient access to a wide range of diagnostic and healthcare services for patients across the UK.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

MRI scan

I attended the clinic on the 11th of march. I was treated with care and understanding. Very happy with time keeping and the way staff carried out their work.

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

MRI scan on injured knee.

I attended this clinic for an MRI scan at the request of my GP. Very impressed. Quiet, organised, spotlessly clean, polite and helpful staff. Clinic ran on time and procedure was quick and easy. This is infinitely easier than going to a big hospital. Felt very covid safe.

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

I wasn’t kept waiting very long. The staff were very polite and the gentleman doing my scan was very friendly and chatty. All done in east than five minutes.

March 17, 2022
Unprompted review
Rated 4 out of 5 stars

Not bad.

The doctors are very nice and patient, but the lady who work for reception on the first floor is little bit rude and not polite.

March 17, 2022
Unprompted review
Rated 1 out of 5 stars

👎👎Bunch of unprofessional working…

👎👎Bunch of unprofessional working here together. Had an appointment on 8th April took a day off from work after 45mins journey. I have been told that I am not on their system. Even though I was holding the letter of appointment confirmation in black and white. Receptionist asking me to call to their 033 number and find out why I am not on her system😡 just wondering if that's my part of job. Obviously, agent their could not answer and said apparently they send cancellation text on 25th of March. My question is confirmation of appointment by letter than why not cancellation by letter.👎👎😡😡 If the appointment was cancelled 13 days ago

April 8, 2021
Unprompted review
Show reviews in all languages. (161 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look