Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
Company replied
Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car Care Plan
I would like to take a moment to recognise the excellent service provided by Paul Jones during his recent visit to Car Care Plan to install our new welfare equipment.
From the outset, Paul was professional, approachable, and highly knowledgeable. He demonstrated a clear understanding of the equipment and ensured that all installations were completed efficiently and to a very high standard. His attention to detail and commitment to getting everything right the first time was particularly appreciated.
Paul worked in a tidy and organised manner throughout, ensuring minimal disruption to the workplace. He also took the time to explain how the equipment works, answering any questions we had and making sure we felt confident using everything before he left.
Overall, the service provided was seamless, and Paul’s friendly and helpful attitude made the entire process straightforward and stress-free. He is a real credit to his team, and we would be very happy to recommend him for future work.
Kind regards,
Tracey
May 13, 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your excellent experience. It is wonderful to know that our team member provided professional, knowledgeable, and efficient service. We truly appreciate your kind words and recommendation.
Carl from initial was very professional…
Carl from initial was very professional and polite,definitely would recommend
May 13, 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your feedback. We are so happy to hear that you found our service professional and polite.
Reply from Initial Washroom Hygiene UK
We are so glad to hear about your positive experience with us. Thank you for your kind words!
Reply from Initial Washroom Hygiene UK
We're glad you enjoyed our service. We appreciate your kind words and recommendation.
Nice staff
Carl was very helpful, always on time and completes the job to the best of their effort
May 5, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are happy to hear that you found the service punctual and thorough, completed to the best of ability!
Carl is always helpful and friendly
Carl is always helpful and friendly
May 11, 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience; we are so happy to hear that our team member was helpful and friendly!
Thank you Peter
Peter is a really nice, friendly man. Nothing is a problem to him. He is very efficient, organised and helpful. Peter does a great job, thank you.
May 7, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so glad to hear that our team member is friendly, efficient, and helpful. Thank you for your kind words and feedback.
Reply from Initial Washroom Hygiene UK
We're glad you enjoyed your experience and appreciate the positive feedback regarding our staff's prompt and pristine attention. Thank you!
Always arrives with a smile
Peter Duffy always arrives with a smile on his face and carries out his duties quickly and efficiently.
May 5, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear that the work is completed quickly and efficiently with a smile. Thank you!
Fantastic and friendly service
Fantastic and friendly service always. Would highly recommend and staff go above and beyond for the service they provide.
May 7, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're so glad to hear you find our service fantastic and friendly. It's great to know our staff exceed expectations. Thanks!
peter is always very professional and…
peter is always very professional and helpful. He is aware of our policies and is happy to wait if a child is using the changing area
May 7, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear that our employee is professional, helpful, and considerate of your needs and policies. Thanks for your feedback.
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're happy to hear that you found our service polite and effective!
Your member of staff doing the job is…
Your member of staff doing the job is so nice and friendly. he does his job to an excellent standard and is lovely to everyone he comes in contact with. His name is Gary Smart,
May 7, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that our staff member made such a positive impression! It's wonderful to know their friendliness and excellent service were appreciated. Thank you for sharing your experience.
great service
The service delivered by Michael is great always friendly and happy all the staff like him
May 7, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that our team member's great service made your experience better. We appreciate you taking the time to share your positive feedback with us.
Excellent Service
Peter is always friendly and professional. He goes above and beyond all the time. A credit to your company!!
May 5, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear that you consistently receive friendly and professional service. Thank you for your kind words!
Great service and friendly staff.
We have build good relationships with the worker and always find very friendly. Knows the routine of where, what to do.
May 5, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear that you've built good relationships with our worker and find them friendly. Thanks for your feedback.
Colin visits us on a weekly basis to…
Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting.
It’s always reassuring to deal with people
who are not only reliable but also genuinely pleasant people.
Thank you Colin!
April 22, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the visits to your nursery are friendly and efficient. It's great to know that the reliability and pleasantness are reassuring. Thank you for your positive feedback!
Very helpful and allways very welcoming when he comes in
Very friendly and helpful allways smiling when he comes in very good at what he dose
May 5, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback! We are so happy to hear that you find our staff friendly, helpful, and good at their job.
The man who comes to our school is fab
The man who comes to our school is fab. Always happy, waits for our facilities to take him and very helpful and polite.
May 5, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the service provided at your school was so positive! We appreciate your recognition of their helpfulness, patience, and politeness. Thank you for your feedback.
Always polite & well mannered
April 30, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words and are so glad that you had a positive experience with our team. Thank you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.