Our service driver Craig continues to provide great service to our large primary school. Craig is always friendly and greets us with a warm smile on every visit. His proactive approach is very... See more
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Review summary
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What people talk about most
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I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more
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Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
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I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Coli... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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Initial gentleman was very helpful and…
Initial gentleman was very helpful and pleasant , he even did an extra sanitary bin that was not on his list without hesitation for which we were very grateful.
August 24, 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear about your positive experience! It's wonderful to know that our team member was helpful and went above and beyond to assist you. We appreciate your kind words.
Initial Company has been fantastic to…
Initial Company has been fantastic to work with. The team is friendly, efficient, and always willing to help. Everyone is welcoming, professional, and always smiling, making every interaction a positive experience.
August 24, 2026
Reply from Initial Washroom Hygiene UK
We are absolutely thrilled to hear that you've had such a fantastic experience with our team. It's wonderful to know that their friendliness, efficiency, and willingness to help made every interaction a positive one.
Happy with the service we get here at…
Happy with the service we get here at the Charlton arms chilwell from Colin.
Ellen
August 17, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear you're happy with our service. Your positive feedback means a lot to us!
Reply from Initial Washroom Hygiene UK
We are so glad to hear that you consistently receive excellent service from us. Thank you for sharing your positive experience!
Great service as always
Great service as always, very kind and always seems happy to be at work.
August 17, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're so glad to hear you consistently receive great service and that our team always seems happy to be at work.
Reply from Initial Washroom Hygiene UK
We're delighted to hear about the amazing service you received. It's wonderful to know that our team provided such a positive experience.
Our Service Driver Craig
Our service driver Craig continues to provide great service to our large primary school.
Craig is always friendly and greets us with a warm smile on every visit. His proactive
approach is very much appreciated, in that before taking annual leave, he always
introduces his cover driver and ensures they know our specific site layout. Craig's
attention to detail and positive attitude make him a valued member of your team.
Thank you.
Gilmerton Primary School.
August 20, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear such wonderful feedback regarding the service provided to Gilmerton Primary School. It is truly rewarding to know that our service driver consistently delivers excellent service, always with a friendly demeanor and a warm smile. We greatly appreciate you highlighting the proactive approach and attention to detail, especially concerning cover arrangements and site familiarity. Your kind words affirm the positive attitude and dedication we value in our team members. Thank you for sharing your positive experience with us.
Initial
Once again, great service from Craig, always efficient and his customer service skills are excellent.
Mr S
August 18, 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear that you consistently receive such efficient and excellent service. Thank you for your kind words!
Craig is chatty and always has a smile…
Craig is chatty and always has a smile , does his job with no inconvenience to others, I wish more contractors were like him
August 20, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear that our team member is friendly, efficient, and always has a smile. Thank you for your wonderful feedback!
Great service
Great service, Carl does a great job and always happy and polite even at 6am 😊
August 13, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback. We are so happy to hear that our service was great, happy, and polite.
Amazing service!!
Amazing service and everything is always completed to a high standard. The staff member that carries out the work at our center is very friendly, helpful and efficient 😊
August 18, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're so glad to hear that our service consistently meets a high standard and that our team member is friendly, helpful, and efficient.
Colin is always really helpful and…
Colin is always really helpful and friendly, and does a great job every visit.
August 18, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member is always helpful and friendly during every visit.
Professional service provided
Nick is friendly and communicates well. He phoned as he was unable to gain access and returned at a convenient time. Thank you
August 18, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience! It's wonderful that our team member was friendly and communicated effectively, especially when needing to reschedule. Thank you for sharing your feedback.
Reply from Initial Washroom Hygiene UK
We're so happy to hear you consistently have a great experience with us! We appreciate you taking the time to leave us this positive feedback.
Craig!
Initial would not be the same without Craig Thomson. He makes days seem a little brighter. Not only is he there to do a job but he picks us up, very friendly and initial should be very lucky to have someone so warm and friendly on their team! Thanks Craig!
August 18, 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear such wonderful feedback! It's fantastic to know that our team member brings such positivity and warmth to your days. We truly value having such friendly individuals on our team. Thank you for sharing your kind words!
Happy Customer
Colin visits us a few times each week to service our nappy bins and is always cheerful, friendly, and helpful. It's a pleasure to see him, and he provides an excellent service every time.
August 20, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your positive experience! It's wonderful to know that our colleague consistently provides excellent service and brings a cheerful and friendly presence to your visits. Thank you for sharing your kind words.
Colin comes in and always says hello
Colin comes in and always says hello. He is polite and manner able. He knows what he needs to do so he is quick and efficient and nothing ever troubles him.
August 20, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're delighted to hear that our team member is polite, efficient, and always provides excellent service.
Are usual person is very good as was…
Are usual person is very good as was the person who covered him while he was off for a period
Sometimes we don't get uplifts when holidays are taken which course us problems
August 20, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your feedback regarding our team members and the challenges you've faced with uplifts during holidays. We are reviewing our processes to prevent future inconveniences.
Great service!
It's always a pleasant experience when Carl (Yarranton) comes and empty's our bins, he's a very friendly guy and gets the job done quickly and efficiently. Trustworthy to be let in and do what he needs to without supervision and always provides a professional approach :)
August 20, 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear about your pleasant experience. It's wonderful to know that our team member is friendly, efficient, and professional, and that you trust them to get the job done. Your positive feedback is greatly appreciated!
As always excellent service and always…
As always excellent service and always very friendly.
August 20, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're so glad you consistently receive excellent and friendly service from us.
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