Our service driver Craig continues to provide great service to our large primary school. Craig is always friendly and greets us with a warm smile on every visit. His proactive approach is very... See more
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I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more
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Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
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I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Coli... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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Reply from Initial Washroom Hygiene UK
Mrs Fox,
We're so glad to hear you had such a positive experience with our service. We truly appreciate your kind words!
Initial Washroom Hygiene UK
Friendly
The guy that comes to our place is always friendly. He's fast and efficient and polite, and a credit to the company.
Yours
Travelodge Shawbirch - Fedman..
September 13, 2026
Reply from Initial Washroom Hygiene UK
Kit,
We are so happy to hear such wonderful feedback about our team member! We truly appreciate you taking the time to share your positive experience with us.
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
Stourside Hospital,
We're so glad to hear that our service was excellent and always on time for you. We truly appreciate your kind words.
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
The holt fleet,
We appreciate you sharing your positive experience. We are happy to hear that our team member is friendly and attentive to your needs.
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
Hi Brittish Red Cross,
Thanks for the quick review on one of our technician's service. We are happy to hear you are satisfied with everything.
Regards,
Initial Washroom Hygiene UK
the toilet blocks are great
the toilet blocks are great, they last far longet than any that I have tried
September 8, 2026
Reply from Initial Washroom Hygiene UK
John Cornall,
We're so glad to hear our toilet blocks are lasting longer for you! We appreciate your positive feedback.
Initial Washroom Hygiene UK
Variable service
When Carl is on duty we get excellent service. The other drivers don't always follow our request for a call before they turn up so we can ensure the facility is open for them.
September 8, 2026
Reply from Initial Washroom Hygiene UK
Stephanie Roberts,
We appreciate your feedback and are glad to hear about your positive experiences with one of our drivers. We are addressing the inconsistency in call procedures to ensure all our drivers follow your requests.
Initial Washroom Hygiene UK
Carl Yarragton can always be relied on…
Carl Yarragton can always be relied on to turn up on time and even early. his an asset for Iniatial.
September 1, 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
The Bewdley School,
We're so glad to hear about your positive experience with our team member. Punctuality is something we truly value, and we appreciate you sharing this feedback.
Initial Washroom Hygiene UK
Poor service
I find it hard to believe many of the positive reviews for this company. As a school, we regularly have to chase Initial to carry out scheduled collections of our sanitary and medical waste bins. The service has been consistently disappointing, and for that reason I can only give a one-star rating.
September 8, 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
Thank you for bringing this to our attention.
We are truly sorry for the inconvenience and frustration this service disruption has caused your school. This is certainly not the standard of service we aim to deliver, and we understand how critical timely scheduled collections are for sanitary and medical waste.
Please be assured that this issue is currently being investigated and chased as a priority on our end. To help us resolve this for you as quickly as possible, would you mind providing a few more details, such as your school name, contact number, and direct email address?
Please send these details to brandmanagement-uk@rentokil-initial.com, and a member of our team will follow up with you directly.
Sincerely,
Initial Washroom Hygiene UK
John Carr attended our workplace and is…
John Carr attended our workplace and is pleasant and helpful, replaces the non-slip mat quickly and causes minimum disruption to staff entering and leaving the building
September 11, 2026
Reply from Initial Washroom Hygiene UK
Onward homes,
We're so pleased to hear such positive feedback! It's wonderful to know that our team member is pleasant, helpful, and ensures minimal disruption while providing efficient service.
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
Vale veterinary group,
We are so happy to hear that you consistently receive timely, friendly, and helpful service from our team. Thank you for your wonderful feedback!
Initial Washroom Hygiene UK
Great service
Great service, always on time and able to answer any questions. John Carr is very polite, has brilliant customer service & very professional.
September 11, 2026
Reply from Initial Washroom Hygiene UK
Oak house dental,
We appreciate you sharing your positive experience! We're delighted to hear that our service is always on time, and our team member is polite, professional, and provides brilliant customer service.
Initial Washroom Hygiene UK
Colin does a fantastic job when…
Colin does a fantastic job when visiting Nottingham TPS. Always brings a smile to our faces with his happy energy. Thanks for making our day when you visit Colin! Xx
September 10, 2026
Reply from Initial Washroom Hygiene UK
Ryan Price,
We're so pleased to hear such wonderful feedback! It's fantastic to know that our colleague consistently does a great job and brings such happy energy to your visits. Thank you for sharing your kind words.
Initial Washroom Hygiene UK
Coming gave exceptional customer…
Colin gave exceptional customer service at KFC Bulwell
September 10, 2026
Reply from Initial Washroom Hygiene UK
Luke - KFC,
We're happy to hear that our team provided you with exceptional service. We appreciate your positive feedback.
Initial Washroom Hygiene UK
I would like to give a shoutout to…
I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Colin champions in customer service and has a great attitude! Really happy with the service
September 8, 2026
Reply from Initial Washroom Hygiene UK
Upp,
We are so pleased to hear such positive feedback about our colleague. It's wonderful to know that their professionalism, efficiency, and great attitude made such a positive impact on your experience. We truly appreciate you sharing this with us.
Initial Washroom Hygiene UK
A big thankyou to Raymond …
Raymond always delivers a wonderful service to us at Oban Airport. Always friendly and helpful. A great asset to your team.
September 8, 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
Oban Airport,
We're so glad to hear that our team member consistently provides wonderful service. We appreciate you highlighting their friendly and helpful demeanor. Thank you for your kind words!
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
Jessica Woodall,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member is always polite and helpful.
Initial Washroom Hygiene UK
Collin is always very friends
Collin is always very friends, kind and gets the job done😊
September 3, 2026
Reply from Initial Washroom Hygiene UK
The toy library,
We appreciate you sharing your positive experience! We're happy to hear that our team member was friendly, kind, and efficient.
Initial Washroom Hygiene UK
Fantastic service from our guy Colin…
Fantastic service from our guy Colin always happy and smiling
September 7, 2026
Reply from Initial Washroom Hygiene UK
Ash 'scalpy' Pearson,
We appreciate you sharing your positive experience. We're so happy to hear that our team member consistently provides such happy and smiling service.
Initial Washroom Hygiene UK
Colin is always very polite and…
Colin is always very polite and friendly at Pizza Hut!
September 7, 2026
Reply from Initial Washroom Hygiene UK
Gabriella Selby,
We appreciate you sharing your positive experience. We're so happy to hear that our team member is consistently very polite and friendly.
Initial Washroom Hygiene UK
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