Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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Fantastic service
John is always friendly and professional and always does an excellent job! Highly recommended!
June 17, 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear you received friendly, professional service and an excellent job! Thank you for your high recommendation.
Gary Smart comes to Loudoun Montgomery…
Gary Smart comes to Loudoun Montgomery 2 times a week he does a top Job and hes friendly
June 17, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear you're pleased with the service and our team member's friendly approach! Thank you for your kind words.
Super service from initial
Super service from initial. Always a smile when John services.
June 17, 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear you received super service! We appreciate your kind words and positive feedback.
Nick is always professional and…
Nick is always professional and friendly when visiting our site.
June 17, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback! We're glad you consistently receive professional and friendly service.
Reply from Initial Washroom Hygiene UK
We appreciate your kind words. We're glad you consistently receive pleasant and helpful service.
Reply from Initial Washroom Hygiene UK
We are so pleased you enjoyed our service. Thank you for your kind words.
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback. We're glad to hear you had a great experience.
Great service from Carl Yarranton
May 25, 2026
Reply from Initial Washroom Hygiene UK
We are glad you had a great experience. Thank you for your feedback; we appreciate it.
Fantastic friendly service. Always comes every week, does the job and takes care when entering toilets to empty bins
Fantastic friendly service
June 12, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience! We appreciate you sharing this wonderful feedback with us.
Reply from Initial Washroom Hygiene UK
Hello, thank you for taking the time to leave a review. Your feedback means a lot to us as we are always looking for ways to improve.
Really happy with service
Really happy with service, Carl is always friendly and polite
June 12, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your feedback. We are happy to hear that our service was friendly.
Ian Garrett
Ian Garrett from Initial is always pleasant and professional when on site at Waterworld. Very thorough in his job. Well done Ian!!
June 12, 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear our team member is pleasant, professional, and thorough. Thank you for your kind words!
Carl is always polite and punctual
Carl is always polite and punctual. He is very pleasant and efficient.
June 15, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your feedback. We are so happy to hear that you found the service to be polite, punctual, and efficient.
Michael from Initial consistently…
Michael from Initial consistently provides outstanding service attending the establishment. He is always professional, reliable, and arrives with a positive attitude. What really stands out is how personable and friendly he is. He always takes the time to say hello and is a pleasure to deal with.
His professionalism and cheerful approach make a real difference, and it's clear that he takes pride in his work. We can always count on him to provide a smooth, efficient service with a smile.
Thank you for your excellent work and for being such a positive representative for Initial.
June 12, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear such wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. It's fantastic to know our team member consistently provides excellent service.
Colin is always happy to help and…
Colin is always happy to help and delivers a high standard, sharp and efficient every time. Initial have a very good colleague who is always promoting your business proposals
June 12, 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback! We're delighted to hear our colleague consistently delivers high standards and promotes our business. Thank you for your kind words.
Excellent Service
Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly takes pride in what he does. It’s one of those jobs that often goes unnoticed, but Steve does it consistently well and helps keep everything clean and hygienic. A genuinely nice guy who provides a great service.
June 12, 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear such wonderful feedback! It's fantastic to know that our team member consistently provides such a professional and reliable service, ensuring everything is clean and hygienic. We truly appreciate you taking the time to share your positive experience.
Our representative Carl is always…
Our representative Carl is always polite and helpful. A pleasure to deal with. Thank you :)
June 15, 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are so happy to hear that our representative is always polite and helpful.
Always really helpful
Always really helpful, happy to answer any questions we have. Always working with a smile, nothing seems too much to ask.
May 18, 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear our team is helpful and always working with a smile! Thank you for your kind words.
Steve has been emptying our hygiene…
Steve has been emptying our hygiene bins every fortnight and provides a fantastic service. He is always friendly, reliable, and professional.
It's a pleasure dealing with Steve, and his pleasant, friendly manner is very much appreciated. We would highly recommend him to anyone looking for a trustworthy and professional hygiene service.
June 12, 2026
Reply from Initial Washroom Hygiene UK
We truly appreciate your wonderful feedback! We are so pleased to hear that you consistently receive fantastic, friendly, and professional service. Your recommendation means a lot to us.
Reply from Initial Washroom Hygiene UK
We're so glad you had a positive experience with us. Thank you for your kind words!
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