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Innerflo Reviews 421

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TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 370 reviews, reviewers had a great experience with this company. Customers are really happy with the product, finding it beneficial and effective for relaxation and sleep. Many appreciate the ease of the sign-up process, the simple payment, and the user-friendly nature of the app, highlighting its clear and straightforward setup. However, some customers also noted significant issues with subscriptions and payments. There are reports of billing discrepancies, difficulty canceling subscriptions, and unexpected renewals, with some feeling trapped in recurring payments. Additionally, a few people were dissatisfied with the initial sound quality or the number of extra offers presented during the purchasing process.

What people talk about most

User experience

People report ambiguous experiences with user experience. Many consumers found the app easy to download, sign... See more

Subscription

Customers consistently express dissatisfaction with subscription practices. Many reviewers report being... See more

Product

Reviewers mention ambiguous feedback about the product. While some customers found the product extremely... See more

Payment

Reviewers express significant dissatisfaction with the payment process, noting unexpected charges. Many... See more

Application

Customers had ambiguous experiences with the app. While some reviewers found it useful, efficient, and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As advertised my deep sleep rose from my typical 60 minutes or less to 1 hour 20 minutes. I also slept 6 hours which is more than typical. Mind you, this was all while I am still struggling with stayi... See more

Company replied

Rated 4 out of 5 stars

The download and sign up process was super easy. But I did not like that every time I tried to purchase the original 1-month access, it kept offering me upgrades! I purchased the first upgrade, but it... See more

Company replied

Rated 4 out of 5 stars

I paused my night meditation and got a message that my internet was not connected, not true, my internet was working. Now my screen is frozen and I cannot use my program. I am 83 years old and very... See more

Company replied

Rated 4 out of 5 stars

Purchasing was fairly simple. I'll give it a try when I next have insomnia, but my first impression was very unfavourable: the sounds are most disagreeble.

Contact info

3.8

Great

TrustScore 4 out of 5

421 reviews

5-star
4-star
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1-star

Replied to 84% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Not a straighforward problem

I needed help with my log on and it wasn't a straightforward problem. It took a few emails and I was able to solve the problem because of the guidance I received.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous scam

Horrendous! I cancelled my subscription and was charged after I cancelled. Locked out of the app so couldn’t see what was going on - because I had cancelled it. Finally spoke to customer service who told me that cancelling the subscription with them doesn’t actually cancel the subscription!!! They will not refund the amount in full that they took after cancelling. SCAM -STAY AWAY!

March 12, 2026
Unprompted review
Innerflo logo

Reply from Innerflo

Hello Emma,

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.

To clarify, once a subscription is cancelled correctly, no further charges should occur. All information regarding charges, subscriptions, renewals, and cancellations is clearly presented during checkout in our Terms & Conditions and detailed in our Help Center (https://help.innerflo.me), so users have a clear view of how cancellations and charges work.

Refunds are processed according to our policy, and each request is reviewed on a case-by-case basis.

We would like to take a closer look at your situation one more time to ensure everything is resolved correctly. Please reach out to us directly at support@innerflo.me so our team can assist you personally.

Best regards,
InnerFlo Team

Rated 1 out of 5 stars

I cancelled my subscription and they…

I cancelled my subscription and they are still charging. I cancelled my account so I can’t even log in to make a complaint. I would advise to stay well away.

March 9, 2026
Unprompted review
Innerflo logo

Reply from Innerflo

Hello,

We’re really sorry to hear about this experience. That’s definitely not how it should work.

Please contact our support team so we can look into your case and resolve it right away, including arranging a refund if you were charged after cancelling. You can reach us at support@innerflo.me.

Once we receive your message, we’ll investigate the issue and make sure it’s sorted out as quickly as possible.

Thank you for bringing this to our attention.

Rated 4 out of 5 stars

it was all very clear. but ill see

it was all very clear. however i hope it isnt a way to get a dd. !!!

i dont lije the sakes rfforts at tge end. but yhe dounds seem great
mdeg worth a minths try i think. ill report bsck!!

March 5, 2026
Unprompted review
Rated 4 out of 5 stars

It was fast and easy

It was fast and easy. Looking at my recite it doesn't say when my subscription end or renews. You might want to include that in the future.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Charged after asking for cancellation and no response

After downloading for a trial and being billed twice with different amounts, I tried to reach out for refund immediately, it took a while to find contact information. Emailed that day on Sept 2025, never heard back. Then was billed and charged after emailing to cancel. They charge your credit card without any invoice or receipt notification as most reputable companies will do. After being billed twice ( I somehow missed the Dec charge due to suffering from cognitive impairment and there no invoice nor receipt notification again), now they have what seems like a proper support system, have emailed to complain and request to be fully refunded for an app I never used after trying it out for less than one hour. Horrible experience overall.

March 2, 2026
Unprompted review
Innerflo logo

Reply from Innerflo

Hello,

We’re very sorry to hear about your experience. This is certainly not the experience we want anyone to have.

Please contact our support team at support@innerflo.me so we can review your case and sort this out for you, including arranging the appropriate refund if you were charged incorrectly. We’re happy to investigate the billing and make sure everything is resolved properly.

Thank you for bringing this to our attention.

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