Innodigym Reviews 

15
•
TrustScore 3 out of 5

2.8

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2.8

Average

TrustScore 3 out of 5

15 reviews

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2.8

All reviews

(15)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

You guys haven’t done anything yet

You guys haven’t done anything yet. I ordered my equipment in August. It’s October. No update on when my equipment is going to arrive but you guys have already taken the $3000 from me for it.

Your customer service is awful, and at this point I just want my equipment for crying out loud. How hard is it to tell me when I’ll get my delivery?

October 6, 2026
Rated 1 out of 5 stars

I can't get in touch with anyone

I can't get in touch with anyone. I had clicked "order" before applying a coupon code and couldn't get anyone to help apply it. Then I ordered the bracket set not knowing it was not compatible with the home gym I ordered and can't get anyone to respond so I can return it.

September 14, 2026
Rated 1 out of 5 stars

Rotten customer response

I purchased this product which stated on their website that it was in stock. They also stated that the product would be delivered with 7-10 business days. Well it has may 10 business days on when i look on my order through their website they stated that they are gather parts for delivery. This is what it said on day 1. Hi ave sent emails and contacted them through their website with absolutely no response on anything. So i am in process of cancelling my order. I would rate them a fat ZERO it that was available.

September 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Non existent customer service damaged product, cheaply made

The customer service is nonexistent. I have zero faith in the product, cheaply made. It was damaged at the factory or during the delivery. I reach out for help, I get one response then no help. If its damaged internally I have no way of knowing, it could break in the near future.
Im calling this a cheap product based on how the bench was constructed (small in width and lengh, the metal doesn't feel strong, the handle grips, the hard plastic ends to the pull rope.

Its the smallest weight bench that Ive ever used. So Im all around disappointed. Once it breaks, I have nothing, it would've been better to buy free weights.

August 25, 2026
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Rated 5 out of 5 stars

Great experience

Quick and in-deep replies from their customer service, before and after the purchase.

The product is well made and worth the price.

A company I would buy products from.

August 25, 2026
Rated 3 out of 5 stars

I love it, but the real weight is much less

The equipment is very good, and I love it. It is perfect for training at home. The only disadvantage is that the real weight is 25% less than what is indicated by the machine. I am a little bit disappointed because I have reached the weight limit in several exercises.

April 1, 2025
Unprompted review
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