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Title: Pure discrimination against agency workers and total amateurism!
I strongly warn everyone against using InnoFin! If you work through an employment agency, they will just waste your time and then discriminate against you.
I applied for a small loan of €5,000. My financial profile is flawless: 8 years of continuous work history in the Netherlands (UWV verified), a Phase C contract (permanent contract), a completely clean BKR credit history, and a fully verified iDIN through ASN Bank.
Despite having all of these rock-solid documents and full identity/address verification through iDIN, they rejected my application solely because I live in accommodation provided by the agency and do not have a standard BRP registration from the municipality. They completely ignored the fact that my agency explicitly deducts my housing costs on my payslips, which they already had!
To top it all off, they sent me an official rejection email with a broken attachment that cannot even be opened. Absolute amateurism and a total joke of a company. A formal complaint regarding discrimination has already been filed with Kifid. Avoid them at all costs!
Reply from innofin.nl
Dear,
Thank you for taking the time to share your experience. We are sorry to hear that you are disappointed with the outcome of your application.
We would like to clarify that we do not reject applications based on someone's employer or because they work through an employment agency. Every application is assessed according to the acceptance criteria of our lending partners and the information available at the time of assessment.
We also regret to hear that you experienced an issue with the attachment in our email. That is certainly not the experience we aim to provide. If you were unable to open the document, we would be happy to send it again.
As your review refers to a specific application, we cannot discuss the details publicly. We would appreciate the opportunity to review your case with you personally. Please feel free to contact us directly so we can look into your concerns together.
Kind regards,
Team InnoFin