Machine works like it should although being a pulse operating machine it does not give you the oxygen like a constant flow does . It's stupid that the battery has to be on the machine to charge it ! Y... See more
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Love my inogen system, the stand alone doesn't disturb my neighbors or me. The rove 6 POC is a life saver, not too heavy great when shopping or just taking a walk. Only wish it had a continuous flow... See more
Company replied
This machine is great for someone not on a continuous flow of oxygen. I'm not sure if I missed it when talking to a rep, but the commercial is definitely misleading. This is the only reason I didn't g... See more
Company replied
The unit is wonderful. Having trouble getting the app to connect to Bluetooth. Called Customer Service & 2 different people couldn't help & said a special technician would call me back within 48 h... See more
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Company details
- #3 of 3 best companies in Oxygen Equipment Supplier
- #17 of 20 best companies in Mobility Equipment Supplier
Written by the company
Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.
Contact info
859 Ward Drive, 93111, Goleta, United States
- inogen.com
3.9
Great
4K reviews
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My portable Inogen is GREAT
My portable Inogen is GREAT ! It is a little heavier than I thought it would be, but managable. I purchased the back pack , it is sure handy. Glad I ordered Inogen.
Thank You !!
June 2, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Not Happy
We have had a great experience with you, until this past week. I ordered a small backpack for my husband's portable unit $135.00 (which I thought was ridiculous) when it arrived it was a BIG backpack. Called customer service and was advised NO RETURNS 😡 I had to order the proper one from someone else. NOT A HAPPY CUSTOMER!!
July 11, 2025
Reply from Inogen
I’m sorry to hear about your bad experience, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
I have a small one and the larger one…
I have a small one and the larger one last longer. I love it.
June 10, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
The team that worked with me
The team that worked with me , were friendly ,professional and very attentive.
July 13, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
G5 review
The unit performs as expected. It was my always my preference. I was prescribed oxygen upon my hospital discharge, but it took 5 weeks to secure these units. this is much too long. you need to reduce this process. De'Ausha Marshall is excellent.
July 10, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
It was great no issues
July 9, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
I wish the unit was more continuous…
I wish the unit was more continuous oxygen the sniff sound on each inhale can make getting to sleep difficult. And the unit it self is not super quiet I have to slide it under the bed to cut the generator noise down.
July 7, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
I love the fact that the product is so…
I love the fact that the product is so easy to use and so much better than rolling a oxygen tank around!
July 7, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
I selected the extended battery vs lighter one
I selected the extended battery. I am 85 years old so I find this a little heavy for me to carry but the good part is the machine is very quiet. I don’t feel embarrassed using it in restaurants and other public places.
July 4, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
After using a provider that leased…
After using a provider that leased limited used equipment we decided to lease through Inogen directly. We immediately had to fly to attend a funeral and take only the portable device and run it 24/7 for 6 days straight. All of our concerns about durability have been alleviated. What a great device.
June 8, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
i was told it would be very quiet not…
i was told it would be very quiet not so every few seconds i hear a woosh popping sound that is as bad as the one i turned in and is very heavy mot what i was hoping for
July 5, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Having the ability to go to church and…
Having the ability to go to church and lead my Bible study without the tanks. I love being able to attend my physical therapy session with my Inogen.
July 4, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Yes it is working out good for me.
July 3, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
My Inogen gave me freedom
My Inogen gave me freedom. I had just been diagnosed with pulmonary fibrosis and prescribed oxygen. My niece was getting married in Puerto Rico in less than 3 weeks. I couldn’t find a company that could provide a portable POC to rent in time for my flight.
June 19, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
The machine for the house takes up to…
The machine for the house takes up to 20 minutes to be ready after you turn it on you have no seizure people in my area and you never answer the phones
July 3, 2025
Reply from Inogen
Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours. Monday-Friday, 7a.m.-7p.m. CST.
Best regards,
Customer Care Center
The Inogen is wonderful!
The Inogen is compact, quiet and works great!!! So much better than hauling around an oxygen bottle!! We had great service from your company and great help from Shamerica. She was wonderful in helping us understand what we needed and what to do.
July 2, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Great purchase!
The Inogen Rove 4 has been everything I’d hoped for. It’s compact, light weight and makes trips to the grocery store, etc much easier. Everyone in customer service was so helpful and friendly. Dakota was so good & patient giving me all the info I needed to make an informed decision.
June 1, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Freedom to be...
Our sales representative was so very helpful in making this purchase go smoothly. We were under a definite time constraint (like needed Next Day) due to necessary travel and she made it happen. I am pleased with the mobility, ease of use and performance of my Inogen. The extended battery is also a blessing.
June 30, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
Definitely not happy with portable…
Definitely not happy with G-5 portable equipment. Way too heavy and very difficult to manage with one hand since I have had surgery for right hand and will be having surgery on left hand.
June 29, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
I have Interstitial Lung Disease and…
I have Interstitial Lung Disease and before my Inogen Rove 6, my life was to oxygen tanks when I left my home. Now with my Inogen Rove 6, I can leave my home for up to 12 hours without having to deal with using an oxygen tank.
June 30, 2025
Reply from Inogen
Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.
Best regards,
Customer Care Center
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