Fantastic delivery service! I frequently use InPost for returning or collecting orders from ASOS, Zara, and H&M, and it couldn't be more convenient. The remote unlocking makes the process completely s... See more
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Fast delivery and even earlier than expected. Actually came to the front door and used the large bright provided parcel box there, unlike other couriers who leave it around the back behind a bin. Go... See more
Followed instructions Delivered in reasonable time. Securely packaged. All fine. One star deducted only because i wasnt kept very informed regarding the time or exact day of delivery. Otherwise al... See more
It’s a convenient service and helps you remember to change address with a number of companies that you had not thought about. There are still some areas that I may have missed off my list and I now’s... See more
Company details
About InPost UK
Written by the company
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Check which small, medium and large compartments are available in our lockers with the app
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Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops
Contact info
United Kingdom
- https://inpost.co.uk/help/
- inpost.co.uk
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Deliverd parcel when said and with in…
Deliverd parcel when said and with in the time given.and was keept up to date with everything from prder to delivery.
Absolutely useless company
Absolutely useless company. Parcel was due for delivery I stayed in but no parcel arrived but the driver reported it had been delivered and photographed a parcel by the front door but it was not my front door. Had to join live chat to get the photo, got terminated three times by agents before one finally found the photo. They do not accept any responsibility and now I have to deal with the retailer so they can claim from this carrier! Unbelievable that I have to prove this is not my doorstep and all the time the goods I ordered are somewhere out there with someone else and I am out of pocket . Give this company a miss!!
Easy & Accessible ♿
It was easy to use and I was offered the option of an accessible ♿ locker, which I selected as I have chronic pain & Fibromyalgia.
My delivery was early and my courier…
My delivery was early and my courier was very polite, nice guy.
Because they put it were I left a note…
Because they put it were I left a note asking to put there
Easy drop off close to home
Easy drop off close to home, no need to print off a label or anything. Super easy
Bad delivery
My parcel was in the middle of my balcony and it looked like it was thrown up there. I know there was nothing breakable but that's not the point. There could have been!
Tracking doesn’t recognise the number
Told my parcel is in the way and given a tracking number but when I put this into the app doesn’t recognise the number (I copied it from the e-mail).
Fast,efficient and on time
So easy
So easy. So quick and you are kept fully informed. Highly recommend this mode of returns. Well done to this company
Parcel was delivered quickly and with…
Parcel was delivered quickly and with no issues.
I'm happy with delivery speed 😊😊😊👍
All good
All good
Delivery was within the 2 hrs and the delivery man was concerned if it was too heavy for me
That’s what I call a professional
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