InPost UK Reviews 

2,180,921
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Fantastic delivery service! I frequently use InPost for returning or collecting orders from ASOS, Zara, and H&M, and it couldn't be more convenient. The remote unlocking makes the process completely s... See more

Rated 5 out of 5 stars

Fast delivery and even earlier than expected. Actually came to the front door and used the large bright provided parcel box there, unlike other couriers who leave it around the back behind a bin. Go... See more

Rated 4 out of 5 stars

Followed instructions Delivered in reasonable time. Securely packaged. All fine. One star deducted only because i wasnt kept very informed regarding the time or exact day of delivery. Otherwise al... See more

Rated 4 out of 5 stars

It’s a convenient service and helps you remember to change address with a number of companies that you had not thought about. There are still some areas that I may have missed off my list and I now’s... See more

Company details

  1. Shipping and Mailing Service
  2. Logistics Service
  3. Package locker

About InPost UK

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About InPost

Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops


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4.5

Excellent

TrustScore 4.5 out of 5

2M reviews

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4.5

All reviews

(2,180,921)

866,289 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely useless company

Absolutely useless company. Parcel was due for delivery I stayed in but no parcel arrived but the driver reported it had been delivered and photographed a parcel by the front door but it was not my front door. Had to join live chat to get the photo, got terminated three times by agents before one finally found the photo. They do not accept any responsibility and now I have to deal with the retailer so they can claim from this carrier! Unbelievable that I have to prove this is not my doorstep and all the time the goods I ordered are somewhere out there with someone else and I am out of pocket . Give this company a miss!!

July 23, 2026
Rated 2 out of 5 stars

Bad delivery

My parcel was in the middle of my balcony and it looked like it was thrown up there. I know there was nothing breakable but that's not the point. There could have been!

July 23, 2026
Rated 5 out of 5 stars

So easy

So easy. So quick and you are kept fully informed. Highly recommend this mode of returns. Well done to this company

July 20, 2026
Rated 5 out of 5 stars

All good

All good
Delivery was within the 2 hrs and the delivery man was concerned if it was too heavy for me
That’s what I call a professional

July 23, 2026

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