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InPost UK Reviews 

2,112,495
•
TrustScore 4.5 out of 5

4.6

Shipping and Mailing Service
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Review summary

Created with AI, based on recent reviews

Evaluating 816,042 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience, speed, and efficiency, often highlighting the straightforward process of sending and receiving parcels. Many appreciate the accessibility of locker locations, often within walking distance and available 24 hours, making it easy to fit into their schedules. The tracking system is frequently mentioned as detailed and accurate, providing good communication about parcel status and delivery times. However, some people mentioned issues with delivery drivers not following instructions, leaving parcels in exposed locations, or delivering to incorrect addresses. A few other people also felt that delivery times were occasionally missed, or that the care taken with packages was insufficient, leading to damage.

What people talk about most

User experience

Customers had positive experiences with user experience, finding it flawless, quick, and straightforward,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting quick and on-time... See more

Service

People report positive experiences with service, often highlighting its ease of use, efficiency, and... See more

Location

Customers consistently note positive experiences with location, highlighting its convenience and... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the politeness, respectfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic posting service - super quick both the process at the locker and actual delivery. Great email communication too. So many more lockers popping up around by me so even if locker is full, it’s... See more

Company replied

Rated 5 out of 5 stars

First time used and thoroughly impressed. App clear and intuitive to use, drop off at locker straightforward, and subsequent communication/update good. By way of context, asked to provide feedback o... See more

Company replied

Rated 5 out of 5 stars

I can’t express how great this service is. Used it for months now and never had an issue. So convenient and a great price, parcel arrives quickly and in one piece (unlike another service where half th... See more

Company replied

Rated 5 out of 5 stars

Good fast service, delivery driver followed instructions and left my parcel with correct neighbour., after waiting for a few mins and realising no-one was home. I was Kept informed with texts.

Company replied

Company details

  1. Shipping and Mailing Service
  2. Logistics Service
  3. Package locker

About InPost UK

Written by the company

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Check which small, medium and large compartments are available in our lockers with the app

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About InPost

Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2M reviews

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4.6

All reviews

(2,112,495)

797,592 reviews in the last 12 months

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Rated 1 out of 5 stars

The parcel was not delivered

The parcel was not delivered, poor service. Video door bell caught delivery man taking the parcel away with him when we were out. He did not return with our parcel even although the second email states delivered to safe place. Would not trust this service.

July 6, 2026

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