InPost Portugal Reviews 49,431

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and reliable delivery service, often highlighting its speed and the convenience of tracking. Many people appreciate the user-friendly experience, particularly the flexibility offered by parcel lockers for pickups at any time. The service is frequently described as practical, modern, and easy to use, making the overall process smooth and satisfactory for consumers. However, some customers also noted issues with their orders and products. A few people reported receiving damaged packages or items, with some even describing products as "wrecked" or "smashed." There were also instances where customers experienced confusion with pickup points, including changes in location or limited operating hours, and some mentioned not receiving their packages at all.

What people talk about most

Delivery service

Customers generally express satisfaction with the delivery service, highlighting its speed and efficiency.... See more

Service

Reviewers mention positive feedback about service, highlighting its professionalism, speed, and ease of use.... See more

Order

Users describe ambiguous interactions with order. Many customers praise the speed and efficiency of delivery,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Product

Clients share ambiguous opinions on product. Many reviewers praise the good quality of products, noting that... See more

Based on these reviews

Rated 5 out of 5 stars

Nothing to say. I leave my packages at the local shop, that is open until late and also on the weekend, something the post office can't do. For me having a job and a busy family life it's of major imp... See more

Company replied

Rated 5 out of 5 stars

The parcels arrived in expected time, slightly only damaged, which is understandable considering the distance ( 3000 km) and number of loads and unloads. The price for a service is affordable and so f... See more

Company replied

Rated 5 out of 5 stars

I used inPost services multiple times, both national and international. I've been satisfied with each one of them. Delivered on time, without any issues, for a good price. I highly recommend their ser... See more

Company replied

Rated 5 out of 5 stars

My experience with InPost has been, overall, quite good. Deliveries usually go smoothly without any problems or delays. I'm very happy with the service.

Company replied

Rated 4 out of 5 stars

Everything was perfect except the location; we can even park at the Supermarket's parking and it's less than a minute walk but the location is not precise or have pictures on the lockers location. Tha... See more

Company replied

Rated 5 out of 5 stars

My first time to use 365 Rider and it was a very good experience. Apart from the great price I got for my shoes, I was able to follow delivery progress with InPost.Portugal very easily and I LOVE t... See more

Company replied

Rated 5 out of 5 stars

The lockers are a godsend! My local one is 24hrs and has lots of lockers, so no more drivers playing silly games trying to deliver to my home! Very easy to receive and return orders!!

Company replied

Rated 5 out of 5 stars

I’ve had a great experience using InPost. The parcel lockers are incredibly convenient and easy to use, especially when I can’t wait at home for deliveries. The notification system works perfectly,... See more

Company replied

Rated 4 out of 5 stars

Fast service but lockers are not available to you they are behind a counter and an employee has to get them

Company replied

Rated 5 out of 5 stars

Great and easy service. So far no issues. Easy to access and pick up the parcels any time. I wish more online stores would use and offer InPost option. Can only recommend!

Company replied

Rated 4 out of 5 stars

My overall experience has always been great! Except recently they stopped sending me the codes (via email) to pick up my deliveries.

Company replied

Rated 5 out of 5 stars

Always delivers packages at expected date if not sooner. With a locker location near me, it's fast and convenient. My first delivery choice, when available.

Company replied

Rated 5 out of 5 stars

Excellent. What more can I say beautiful cutlery. I’ve since added on different colours so I can have a nice blend!!

Company replied

Rated 1 out of 5 stars

Receive 2 messages with 2 different pick points. The first CHAVISAPATO Mafra didn´t know nothing about my items, the second one TABACARIA GASPAR Mafra, had the items but is always closed at lunch tim... See more

Company replied

Rated 5 out of 5 stars

Impeccable service! The package arrived right on time, and the shopkeeper was very friendly and helpful during the pickup. The location is also very convenient.

Company replied

Rated 3 out of 5 stars

I really dont like that lately the Inpost sends a message (e-mail) to pick up my post, then 1 day later, next day sends another to hurrá up to pick up my stuff. Before the system allowed few days at... See more

Company replied

Rated 5 out of 5 stars

The shipment arrived quickly at the pickup point. I received an email with the pickup details. The representatives at the pickup point delivered the shipment smoothly and quickly.

Company replied

Rated 5 out of 5 stars

Excellent parcel service, delivery from The Netherlands to Portugal and vice versa just within 3-4 working days. Cost is less than 50% of Ryanair’s luggage pricing.

Company replied

Rated 5 out of 5 stars

We use this collection service monthly. It is very useful to us as our address is difficult for delivery companies to find.

Company replied

Rated 5 out of 5 stars

Received a few packages via this service at a nearby pickup location. Always in good condition and timely.

Company replied

Rated 5 out of 5 stars

I have had a very positive experience with InPost so far. All orders delivered promptly and well packaged. Communication with staff were excellent and polite. Would highly recommend.

Company replied

Rated 5 out of 5 stars

It got faster than i expected. I thought it would only be arriving at the end of the week but came instead at the beggining.

Company replied

Rated 1 out of 5 stars

Hello, I never receive my package. We have contacted you, you say that you will respond within 21 days. We are still waiting for an answer more than 21 days after. The sender pay an insurance,... See more

Company replied

Rated 5 out of 5 stars

On time and in good condition. I love the flexibility of 24/7 lockers. So much better than the constraints of home delivery.

Company replied

Rated 5 out of 5 stars

Little difficult to find in the beginning but it is in the underground parking garage next to the service booth. Great to use

Company replied

Rated 5 out of 5 stars

I love the fact she recognises me and knowing my Portuguese is limited. She assist with a smile and respect ... Thank you

Company replied

Rated 5 out of 5 stars

Fast delivery. The option to collect at a drop-off point near home was super convenient.

Company replied

Rated 5 out of 5 stars

I really like your parcel lockers. I'm always happy to see new ones on the streets. It's a very convenient service

Company replied

Rated 1 out of 5 stars

The package and content is completely damaged and it looks like a car drove over it. It has car tire marks on the outside. The small box on the inside was smashed and the earrings inside damaged. I ca... See more

Company replied

Rated 5 out of 5 stars

Good, therefore I wish there was more lockers near my home, Açoteias - Albufeira 8200-593

Company replied

Rated 5 out of 5 stars

The order was delivered successfully and very quickly. The package arrived in great condition. Very satisfied with the service!

Company replied

Rated 1 out of 5 stars

The package wass fully torn when ai received it, the box inside with sneakers I bought was also damaged and opened, looked like somebody had opened it with some intention... Disappointed...

Company replied

Rated 5 out of 5 stars

Super fast delivery and pretty accurate tracking on their website. Very happy with the service!

Company replied

Rated 1 out of 5 stars

The delivery took too long. The pick up point I chose was no longer operating (even thought at the moment of ordering it was still shown on map), but instead of delivering to another pick up point at... See more

Company replied

Rated 5 out of 5 stars

The delivery was very fast! I had a fragile product and it was intact. I had no problems with the delivery. Very good service!

Company replied

Rated 5 out of 5 stars

I’ve had a very good experience with InPost. The service is practical, efficient, and extremely convenient, especially the locker option, which makes sending and collecting parcels much easier and... See more

Company replied

Rated 5 out of 5 stars

Delivery super fast! Congratulations! It’s rare to have such a service like this!

Company replied

Rated 5 out of 5 stars

The best experience I got through InPost is they give information tracking correct and the easy to pick it up.

Company replied

Rated 5 out of 5 stars

So far so good. Always use InPost pickup location and no problem to point out.

Company replied

Rated 5 out of 5 stars

Delivered well before my expectations! Package secure to handle and with good protection to the goods.

Company replied

Rated 5 out of 5 stars

The delivery was quick and efficient, and the order arrived in very good condition. The package was well protected, and everything matched the description. Overall, a smooth and satisfactory delivery... See more

Company replied

Rated 5 out of 5 stars

Fast and reliable service, the product was exactly as advertised, very good quality, I would recommend it to others for sure.

Company replied

Rated 5 out of 5 stars

Great!!! Fast service all the time, I had a good experience when I buy something.

Company replied

Rated 1 out of 5 stars

Dera Sirs, I purchased a coat on Vinted and went to the designated pickup address for delivery. The staff member responsible for the parcel informed me that she could not hand it over because m... See more

Company replied

Rated 1 out of 5 stars

Horrible. I've sent a package to Spain in December 18th, it would normally take 2/3 days. It arrived at Barcelona at the 22th and just stopped. No more updates, nothing! Made a inquiry and they've ans... See more

Company replied

Rated 5 out of 5 stars

Easy location for pick up. Efficient and friendly staff.

Company replied

Rated 2 out of 5 stars

Throwing an unknown package over the gate to a place full of people (especially children) can be very dangerous this day and age. This time, it wasn't, but this is not how packages should be handled... See more

Company replied

Rated 1 out of 5 stars

I sweer to god the day i find a good delivery company is the day i see a flying pig. They said they delivery in 1 week so far is the last day and they are still sending mensages every hour saying the... See more

Company replied

Rated 5 out of 5 stars

Great!!! I don't think I was received my package in 24/12. Fast delivery .

Company replied


Company details

  1. Courier and Delivery Service
  2. e-Commerce Solution Provider

Written by the company

Prepare seu pacote, escolha um PackPoint ou Locker próximo e entregue-o. Nós cuidaremos do resto! Sem espera, barato, simples, seguro e confortável


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excelente eficacia

December 12, 2025
InPost Portugal logo

Reply from InPost Portugal

Olá Sara!

Obrigado por dispenderes do teu tempo para avaliar o nosso trabalho! Estamos muito felizes que estejas satisfeito com o serviço. E claro, continuaremos a trabalhar para te oferecer o melhor!
InPost,
Tudo o que precisas e mais!

Rated 5 out of 5 stars

Professional service

Professional service

October 18, 2025
InPost Portugal logo

Reply from InPost Portugal

Olá Kylie!

Obrigado por dispenderes do teu tempo para avaliar o nosso trabalho! Estamos muito felizes que estejas satisfeito com o serviço. E claro, continuaremos a trabalhar para te oferecer o melhor!
InPost,
Tudo o que precisas e mais!

Rated 5 out of 5 stars

Delivery service

Delivery service
Devilvery points near of the most locations

October 28, 2025
InPost Portugal logo

Reply from InPost Portugal

Olá Inês!

Obrigado por dispenderes do teu tempo para avaliar o nosso trabalho! Estamos muito felizes que estejas satisfeito com o serviço. E claro, continuaremos a trabalhar para te oferecer o melhor!
InPost,
Tudo o que precisas e mais!

Rated 5 out of 5 stars

I had a good experience

I had a good experience. The deliveries are always on time.

September 30, 2025
InPost Portugal logo

Reply from InPost Portugal

Olá Anna!

Obrigado por dispenderes do teu tempo para avaliar o nosso trabalho! Estamos muito felizes que estejas satisfeito com o serviço. E claro, continuaremos a trabalhar para te oferecer o melhor!
InPost,
Tudo o que precisas e mais!

Rated 5 out of 5 stars

My overall experience has always been…

My overall experience has always been great! Except recently they stopped sending me the codes (via email) to pick up my deliveries.

March 10, 2026
Unprompted review
InPost Portugal logo

Reply from InPost Portugal

Hello !

Thank you for taking the time to evaluate our work! We are very happy that you are satisfied with the service. And of course, we will keep working to offer you the best!
InPost,
Everything you need and more!

Rated 5 out of 5 stars

The book arrived in time

The book arrived in time. the tracking always updated! Thank you

November 28, 2025
InPost Portugal logo

Reply from InPost Portugal

Hello Amélia!
Thank you for taking the time to review our work! We’re delighted that you’re happy with the service. And of course, we’ll keep working hard to offer you the very best!
InPost,
Everything you need and more!

Rated 5 out of 5 stars

I have a lot of smooth experience with…

I have a lot of smooth experience with inpost 👍

November 20, 2025
InPost Portugal logo

Reply from InPost Portugal

Hello!
Thank you for taking the time to review our work! We’re delighted that you’re happy with the service. And of course, we’ll keep working hard to offer you the very best!
InPost,
Everything you need and more!

Rated 5 out of 5 stars

Always efficient

October 6, 2025
InPost Portugal logo

Reply from InPost Portugal

Hello Matilde!
Thank you for taking the time to review our work! We’re delighted that you’re happy with the service. And of course, we’ll keep working hard to offer you the very best!
InPost,
Everything you need and more!

Rated 4 out of 5 stars

Good experience generally

My overall experience has always been great! Except recently they stopped sending me the codes (via email) to pick up my deliveries.

December 19, 2025
InPost Portugal logo

Reply from InPost Portugal

Hello Cintia!
Thank you for taking the time to review our work! We’re delighted that you’re happy with the service. And of course, we’ll keep working hard to offer you the very best!
InPost,
Everything you need and more!

Rated 1 out of 5 stars

Was supposed to be in very good…

Was supposed to be in very good condition but had stains and looked very used

October 21, 2025
InPost Portugal logo

Reply from InPost Portugal

Hello Mariana!
We’re sorry to hear that your order arrived in poor condition. To assess the damage, we need you to send us photos of the damaged item, as well as the outer and inner packaging. Please send them to ola@inpost.pt.
We look forward to receiving this information so that we can resolve the issue as quickly as possible.
InPost,
Everything you need and more!

Rated 5 out of 5 stars

Always impeccable!

October 15, 2025
InPost Portugal logo

Reply from InPost Portugal

Hello Juliana!
Thank you for taking the time to review our work! We’re delighted that you’re happy with the service. And of course, we’ll keep working hard to offer you the very best!
InPost,
Everything you need and more!

Rated 4 out of 5 stars

Great service

Great service, but the shipping cost can be high.

October 8, 2025
InPost Portugal logo

Reply from InPost Portugal

Hello!
Thank you for taking the time to review our work! We’re delighted that you’re happy with the service. And of course, we’ll keep working hard to offer you the very best!
InPost,
Everything you need and more!

Rated 5 out of 5 stars

Always reliable

October 22, 2025
InPost Portugal logo

Reply from InPost Portugal

Hello Helena!
Thank you for taking the time to review our work! We’re delighted that you’re happy with the service. And of course, we’ll keep working hard to offer you the very best!
InPost,
Everything you need and more!

Rated 5 out of 5 stars
InPost Portugal logo

Reply from InPost Portugal

Hello Paulino Borges!
Thank you for taking the time to review our work! We’re so glad you’re satisfied with our service. And of course, we’ll keep working hard to offer you the best!
InPost,
Everything you need and more!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, everything went well

October 15, 2025
InPost Portugal logo

Reply from InPost Portugal

Hello Luis Costa!
Thank you for taking the time to review our work! We’re so glad you’re satisfied with our service. And of course, we’ll keep working hard to offer you the best!
InPost,
Everything you need and more!

Rated 5 out of 5 stars

Fantastic very good.

Fantastic very good.

October 1, 2025
InPost Portugal logo

Reply from InPost Portugal

Hello Fábio Gonçalves,

Thank you for taking the time to rate our work! We are very happy that you are satisfied with the service. And of course, we will continue working to offer you the best!

InPost,
Everything you need and more!

Rated 5 out of 5 stars

Good and fast service

Good and fast service, and safe 💯%

September 26, 2025
InPost Portugal logo

Reply from InPost Portugal

Hi,

Thank you for taking the time to rate our work! We're very happy that you're satisfied with the service. And of course, we'll continue working to offer you the best!

InPost,
Everything you need and more!

Rated 5 out of 5 stars

Everything went well.

March 16, 2026
Unprompted review
InPost Portugal logo

Reply from InPost Portugal

Hi,

Thank you for taking the time to rate our work! We're very happy that you're satisfied with the service. And of course, we'll continue working to offer you the best!

InPost,
Everything you need and more!

Rated 1 out of 5 stars

Too much slow

Too much slow, really too much slow, but on other hand they are cheap, so if you prefer price instead of speed, maybe this is a good choice

September 3, 2025
InPost Portugal logo

Reply from InPost Portugal

Hello Nelson Maio,

We appreciate your comment, it will help us improve daily and offer a better service.
We want to help you! Contact us through this email: ola@inpost.pt

We are at your disposal for any further clarification.
InPost,
Everything you need and more!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look