In Print We Trust Reviews 1,140

The customer service was extremely efficient. The employee was polite and transparent answering my questions. Thank Neill ❤️

In print we trust customer service is amazing. I ended up cancelling my order as they were going to arrive to late for my event but that's my fault for not ordering them in time. I emailed the company and Hani has been amazing keeping me updated about my parcel and refund. I really recommend the brand.

I had never heard of this clothing brand before until my daughter had two of their hoodies on her birthday wish list. Upon visiting their website a pop up appeared on screen offering me an additional discount if I registered with them. I completed the information but never received any emails with such a discount code.
I contacted the company by email and received a prompt and polite response from Jonah David. He was very personable in his email and went above and beyond to give me a discount code.
Unfortunately by the time i had received his email I had already placed my order, as i was unsure it would arrive on time for my daughter’s birthday.
I replied to Jonah to explain this and asked if there was anything he could do at his end to assist. Lo and behold, he did am I am ever so grateful for what he has done to help! Thank you Jonah, I too work in customer service and you are a credit to the company!

I had a few issues with one of my orders, but Jonah was so helpful and was able to sort it out extremely quickly.

Had some mixups with shipments, but Hani in customer service has been a gem and resolved the issues quickly. The products are great and my 16 year old is super happy

I reached out for an update on my order, and I got speedy and thorough replies by Jonah… He let me switch out a shirt that had a far preorder date with an in-stock one! Their customer service is great:)

I was a bit disappointed having heard that the quality of these tops were very good. One of the tops I had ordered ripped down the seam on the first wear, luckily I am a decent at sewing so managed to fix without too much trouble because I couldn’t be bothered to have it refunded. However I absolutely love my hoodie and wear it almost daily! Just disappointed about the rip.

Cool clothes and great help when I needed a refund on an item

i loooove this brand. the unique and detailed prints on their tees and the amazing quality- 100% cotton, makes the purchase so worth it. i had questions about my shipping and estimated delivery date, and i emailed the company, and i received the best customer support possible from Tina. she personally took care of every detail and provided me with needed info so quickly that i was shocked. i never received such support from any other company, so thank you sooo much Tina 🩷🩷🩷

I wanted to leave a review to share my experience.
Although my order took about 5 weeks to arrive, this was actually much quicker than the 2-month window they suggest on their website, so I was happy with that.
Neil was incredibly supportive throughout the whole process. He responded very quickly to all of my messages and was always reassuring and kind. I actually ordered the wrong size at first, and Neil efficiently changed it for me and kept me informed every step of the way. His communication was excellent.
The only issue was that the jeans I ordered were too short for me (I’m 5 foot 7), even though they fit perfectly otherwise. Because of this, I will be sending them back.
Overall though, my experience with customer service was very positive, and I would shop with them again in the future.

I had placed an order with ‘In Print We Trust’ and the address was mixed up somehow, so I emailed them and got connected with Jonah who was honestly a huge help in fixing the issue. They were so amazing with the whole situation, the response was quick and resolving the issue didn’t take long either.

Had some issues with duties and taxes and they were so helpful.

I was a bit let down when I found out my order would take longer then expected and there was a shipping issue, however the costumer service made up for it! Especially Tina with giving me real time updates, replying instantly and making sure everything was great for me while waiting for my order. The IPWT team is amazing!

My order out of stock so i emailed them and somebody called Jonah replied and helped me order new things and gave me lots of options. He was also really quick to reply.

Jonah David is probably the best online customer service rep I have every worked with. His follow up was top notch and my experience with In Print We Trust was amazing. The company is very fortunate to have him represent their company.

Made an order and was worried as it hadn’t been dispatched after several days. I contacted the team via email and they were great help. They were able to change the address of one of the Tee’s I purchased as it is on pre order and I won’t be at the original address when it is expected to be sent, only had to ask once and it wasn’t a problem for them to do. Tina was lovely, dealt with my matter promptly and kept in touch via email continuously making sure I had all the information I needed. By far the best customer service I have received from a company, just a normal person speaking to a customer, no silly paragraphs of information not required, just straight to the point and solved my issue and even followed up with the tracking numbers which she didn’t have to do. I already have t-shirts from this company and the quality is amazing. It’s ethical and low waste as the t-shirts are printed to order. I’ve read some of the bad reviews on here and they are so wrong on so many levels. Don’t trust these bad reviews, they’re just angry people looking to complain. The company actually do care and the quality of the clothing is great. The only ONE thing I would say is that maybe more focus is needed on their instagram account as I originally had contacted via DM and never received a response and on the chat it says ‘typically replies within a few minutes’ which isn’t really true. However thank you for making such cute tee’s and I look forward to receiving mine!! And thanks again Tina for helping!

Jonah was prompt with responses and was able to give me accurate updates about my order!

I had emailed to apply for the ambassador position and I was met with really helpful emails shortly after by Jonah David and made the process so easy !

I waited for my order for sooo long and I kept emailing for updates. Tina helped me and gave me alot of choices especially when I was asking for a refund. She's really sweet and gave alot of offers. Thankful to her even tho the shipping process went through alot (:

at first my package got lost on the way, so i mailed to get some support and i talked to Jonah David who helped me very well and answered super fast. he placed a new order for me so now i am really exited to get my pieces home! feeling grateful that he made an solution for me!!