Inspire Insurance Services Ltd Reviews 

243
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

We was looking forward a new scaffolding insurance policy online. With all filled in online we waited for an email reply. This was the only company that emailed back with a quote with trying... See more

Company replied

Rated 1 out of 5 stars

This is the worst insurance company I've ever come across and I used to work in the insurance field. AVOID THEM AT ALL COSTS. They may be cheap but you will get a cheap and unhelpful service from them... See more

Rated 5 out of 5 stars

Been using this company for over ten years and never had any issue's just leave them to do it new quote's are sent to us before renewal dates business cover automotive.household policies they deal wi... See more

Company replied

Rated 1 out of 5 stars

I made a claim a year ago. They initially disputed that I had even made a claim despite having a lengthy conversation with one of their claims advisors, and have chased up several times since but stil... See more

Company details

  1. Insurance Agency

Information provided by various external sources

Inspire Insurance are specialist providers of bespoke commercial insurance. All of our products are bespoke to your industry and provide covers specific to your needs.


Contact info

2.9

Average

TrustScore 3 out of 5

243 reviews

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2.9

All reviews

(243)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Ciaran was really responsive and…

Ciaran was really responsive and helpful to renew my insurance policy. Thank you so much!

August 9, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us, we'll be sure to share your kind feedback with Ciaran. Do let us know if you need support with anything else!

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Rated 5 out of 5 stars

Great service

Great service, would highly recommend

August 4, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us, pleased to hear we've been able to support your business!

Rated 5 out of 5 stars

Had problems getting Surety offers ? Try this company.

Having had difficulty in getting sureties due to a lack of trading accounts for historical reasons, we were put in touch with this company who were able to get us a quote for sureties on both section 38 and 104 agreements. Whilst our local Water Authority would accept the surety the Highway Authority would not, which we found very frustrating. Becky in their office was very proactive and offered to speak to the Highway Authority who refused to enter into a dialogue. So sadly we could not take up the sureties.

August 3, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for the feedback Michael, it's a shame we couldn't get it to work with the Highway Authority. We'll be sure to share your feedback with Becky, you know where we are if you need our support in the future.

Rated 5 out of 5 stars

professional and helpful

Inspire were professional, prompt and clearly explained everything, and in addition were able to provide tailor made PI Insurance at competitive rates. Excellent service so far.

July 27, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us, pleased to hear we've been able to support your business!

Rated 3 out of 5 stars

Good product but disappointing communication

I have given 3 stars because I felt there was a lack of communication for my renewal.
I did not receive a reminder email or letter about my renewal. when I went onto the document portal I found a letter about my renewal dated 23rd June when my insurance ran out at the end of 24th June.
The actual insurance is very good and a lot cheaper than any other insurance I looked at.
I would recommend Inspire insurance as their policies are good and comprehensive.
You just have to remember to look in the document portal and put a reminder in your calendar. The website is quite good and there is an online chat line. communication is either through that or phone number. As I was looking out of hours I could not access this. It may be my fault because I initially could not remember who I was insured with and thought I had more time.

June 25, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Hi Angela,

Thanks for taking the time to share your experience with us on Trustpilot. We take pride over the level of service our customers have come to expect and we're sorry it's not been up to scratch on this occasion. You'll be pleased to hear that our renewals team are actively working on improving our communications to help streamline processes on our end and ultimately deliver an even better service. We're pleased that you've been able to utilise our live chat and website. Thank you for your business this year, your comments are important and steps to improve our service are currently being taken to address your concerns.

Kind Regards,
Inspire Insurance Services Ltd

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Rated 5 out of 5 stars

Fast

Fast, efficient & successful in a very difficult market for professionals

June 24, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot, pleased to hear we've been able to support your business!

Rated 5 out of 5 stars

Highly recommended

Fast, efficient & reliable, found the most competitive quotation

June 22, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Great to hear we've been able to support you Luke. Thanks for taking the time to share your experience with us on Trustpilot!

Rated 5 out of 5 stars

The customer service and interaction I…

The customer service and interaction I experienced with Inspire was first class. The level of knowledge and professionalism displayed was exactly what I needed when I needed it. I required a specific type of insurance, Becky was able to explain everything I needed in a level of detail that by far exceeded expectations. These guys are the real deal and I would highly recommend Inspire Insurance!

June 21, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time James. We appreciate your comments, we'll be sure to share your kind words with Becky!

Rated 5 out of 5 stars

A great service

A trouble free, personal service to find the right insurance for my company.

June 18, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thank you for taking the time to share your experience with us on Trustpilot, great to hear we've been able to support you.

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Rated 5 out of 5 stars

Charlotte was a delight to deal with

Charlotte was a delight to deal with, a very stress free experience and they delivered a policy right for our company needs
Great experience guys

Neil
Castle Contractors NW Ltd
For all your Flat Roofing Services

June 17, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot. We'll be sure to share your feedback with Charlotte!

Rated 5 out of 5 stars

Very pleased with their service

June 16, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for sharing your experience with us on Trustpilot! We appreciate you taking the time Ian.

Rated 5 out of 5 stars

Great staff very friendly but being…

Great staff very friendly but being professional
Good knowledge of the insurance business

June 11, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot, pleased to hear the team have been able to support you.

Rated 5 out of 5 stars

really impressed with the service

really impressed with the service. Thomas was so easy to speak to and very informed on the specific PI cover i needed. The quote provided was very competitive. I would defiantly recommend Inspire insurance.

June 5, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot. Great to hear we've been able to support you, we'll be sure to pass on your comments to Thomas!

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Rated 5 out of 5 stars

Very happy we decided to deal with…

Very happy we decided to deal with Andrew, the communication and process from start to finish has been an absolute pleasure.

June 3, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot! Great to hear we've been able to support you, we'll be sure to share your feedback with Andrew.

Rated 4 out of 5 stars

Friendly and professional

May 27, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thank you for taking the time to share your experience with us on Trustpilot, we appreciate the feedback!

Rated 5 out of 5 stars

The service I got from inspire was…

The service I got from inspire was first class Becky mascord was a pleasure to do business with very professional look forward to doing more business with them

May 26, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot! Great to hear Becky has been able to support you, you know where we are if you need us!

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Rated 5 out of 5 stars

Indemnity Insurance

Becky was very professional and helped obtain our mutual client a very competitive indemnity insurance quote.

May 19, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Great to hear we've been able to support you and our mutual client! Thanks for taking the time to share your experience with us.

Rated 5 out of 5 stars

Scaffolding insurance cover

We was looking forward a new scaffolding insurance policy online. With all filled in online we waited for an email reply.
This was the only company that emailed back with a quote with trying to call and go back over the same question that was already submitted.

We got back in touch with Charlotte to discuss a few alterations. Which were quickly updated and even tried to match the existing quote.

We highly recommend Inspire Insurance as they put 110% effort into getting us the best cover possible.

Many thanks!

May 13, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot! Great to hear Charlotte and the team have been able to support you with your quote, we'll be sure to pass on your kind words.

Rated 5 out of 5 stars

All good very helpful

All good very helpful, would recommend

May 4, 2020
Unprompted review
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Reply from Inspire Insurance Services Ltd

Thanks for taking the time to share your experience with us on Trustpilot, we appreciate your feedback!

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