Instantbreaks Reviews 

35
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Big shout out to Dale, he was so helpful and knowledgeable didn’t matter what time of the day he would be there for advice and guidance

Rated 5 out of 5 stars

I have used Lou at Instant Breaks several times to book my trips to Disneyland Paris and I only have good things to say. She delivers exceptional customer service and is so friendly, approachable and... See more

Company replied

Rated 5 out of 5 stars

First class service from Instant Breaks. Emmily is a star (5 star). Arranging the Eurostar, hotel, park passes etc for a family trip to Disneyland Paris seemed daunting. Emmily understood exactly w... See more

Rated 5 out of 5 stars

I contacted Lou back in September to book our Disneyland Paris holiday next year. Whenever we go to Disney we always book with instant breaks. Hand on heart I can honestly say Lou is the most helpful... See more

Company replied

Company details

  1. Travel Agency

Written by the company

When it comes to booking a holiday there's no need to look any further, travel is what we do best! Instant Breaks offer unmissable holiday experiences, along with custom-made packages to suit your requirements. We are an Independent Travel Company based in Laindon, Essex with a dedicated team of travel experts who will advise you honestly and expertly fulfilling all your travel requirements every step of the way. We will take care of even the smallest of details that can make the world of difference and combined with our passion for travel, we can craft you a truly personal and tailor-made holiday. We will do all the hard work for you, by narrowing down the massive choice of holidays around the World to find that something special. Our extensive Instant Breaks portfolio includes a wide range of holiday experiences from budget to bespoke tailormade luxury. Whether you are looking for a trip of a lifetime, a family getawayto Disneyland Paris in the school holidays or a weekend city break, we can source some fantastic options with our trusted industry partners. You can then simply relax and let us take care of the rest. So, if you need holiday inspiration or, just want some friendly advice on deciding on your next adventure, give us a try. Our travel experts can start tailoring your escape today. Discover a world of exciting travel opportunities. All holidays booked with us are both ABTA & ATOL protected.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

35 reviews

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4.5

All reviews

(35)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Big shout out to Dale

Big shout out to Dale, he was so helpful and knowledgeable didn’t matter what time of the day he would be there for advice and guidance

May 13, 2026
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Rated 5 out of 5 stars

Really quick call to confirm details

Really quick call to confirm details. I had a type in my surname and they not only noticed it but changed it with no issues. Also ensured i had the correct Princess Dinner booked.

March 27, 2026
Unprompted review
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Reply from Instantbreaks

Thank you so much for your lovely review! We’re really pleased we could quickly confirm everything for you and get that correction sorted with no hassle. It’s great to hear the Princess Dinner was all arranged perfectly too — those little details matter! We hope you have a truly magical trip ✨👑

Rated 5 out of 5 stars

Repeat bookings with Instantbreaks

I book all my DisneyLand Paris trips with instant breaks (last 10 years) always been a smooth process and when I have needed support someone has been avaliable.

February 27, 2026
Unprompted review
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Reply from Instantbreaks

Thank you so much, Danielle!

We really appreciate your loyalty over the last 10 years.

It’s wonderful to hear you’ve always had a smooth booking experience and support when needed.

We look forward to helping with many more magical Disney trips ✨🏰

Rated 5 out of 5 stars

Lou was very helpful and very efficient…

Lou was very helpful and very efficient with a good understanding of my needs. The follow up emails and phone calls were an extra excellent touch
Thank you.

January 28, 2026
Unprompted review
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Reply from Instantbreaks

Thank you for your lovely comments! Lou takes great pride in understanding each customer’s needs and providing that extra level of care, so your feedback will mean a lot to her. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

If you need a great person to help you…

If you need a great person to help you with your break, talk to Lou. She is the bedt person at Instant Breaks.
Prompt emails, great telephone manor and extremely helpful.
Couldn't feel in better hands

February 8, 2026
Unprompted review
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Reply from Instantbreaks

Thank you so much for your lovely review! We’re delighted to hear you had such a positive experience with Lou. She truly cares about looking after our customers and will be thrilled to read your kind words. We really appreciate your feedback and your trust in Instant Breaks

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Rated 5 out of 5 stars

Booking a Disneyland Paris holiday…

Booking a Disneyland Paris holiday through an independent travel agent offers a truly personalized and stress-free experience. Many families and Disney enthusiasts choose this option to benefit from expert advice and tailored packages that suit their specific needs. Unlike booking directly, an independent agent often provides insider tips, special deals, and can handle all the details—from accommodation to park tickets—making the whole process smoother and more enjoyable.

One of the standout advantages is the attentive customer service. Independent agents take the time to understand your preferences, helping you select the best hotels, dining options, and ticket bundles. They also keep you informed about the latest offers and can assist with any changes or special requests, which adds a layer of convenience and peace of mind
Overall, booking through an independent travel agent feels like having a dedicated Disney expert by your side. It takes the stress out of planning, arranging and checking availability.

January 18, 2026
Unprompted review
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Reply from Instantbreaks

Thank you for your detailed and kind review! We’re so glad you felt the benefits of booking with an independent Disney specialist — from tailored advice to attentive customer service. Taking the stress out of planning and being there every step of the way is what we love to do. We really appreciate you choosing Instant Breaks!

Rated 5 out of 5 stars

Making Dreams Reality

Lou Sansom of Instant Breaks is a real Disney expert and helped me find the perfect holiday for my family. Apart from being very friendly and helpful, she is also very thorough and didn't mind checking that every detail was to my specification. My family can't wait for our holiday now 😁

January 14, 2026
Unprompted review
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Reply from Instantbreaks

Thank you for such kind words! We’re so pleased Lou could make planning your family holiday such a positive experience. She’ll be thrilled to hear how much you appreciated her care and attention to detail. We hope you have the most magical time at Disneyland Paris!

Rated 5 out of 5 stars

Amazing service, every time! Highly recommend!

I have used Lou at Instant Breaks several times to book my trips to Disneyland Paris and I only have good things to say. She delivers exceptional customer service and is so friendly, approachable and trustworthy. Nothing is ever too much to ask and our trips have always been organised perfectly despite me booking for a large group every time! Lou always gives very competitive prices and fantastic customer service to go with. I wouldn’t go anywhere else and look forward to booking my next trip very soon. Thank you Lou ☺️. I highly recommend!

November 14, 2025
Unprompted review
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Reply from Instantbreaks

Thank you so much for your amazing review! We’re so grateful for your continued trust in Instant Breaks and thrilled that Lou has once again delivered exceptional service. She’ll be over the moon to read your kind words. We truly appreciate your recommendation and can’t wait to help plan your next magical Disneyland Paris adventure!

Rated 5 out of 5 stars

Lou @ instant breaks

I contacted Lou back in September to book our Disneyland Paris holiday next year. Whenever we go to Disney we always book with instant breaks. Hand on heart I can honestly say Lou is the most helpful travel agent. I recently had a nightmare trying to book our character dinner on the Disneyland Paris app. So I contacted Lou for help, told her the date and time I wanted and it was done in minutes. She’s amazing!

October 30, 2025
Unprompted review
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Reply from Instantbreaks

Wow — thank you for your amazing feedback! We’re so happy to hear Lou once again made your Disney planning effortless. She’ll be thrilled to know how much you appreciate her help (especially with that tricky character dinner!). We can’t wait to make your next trip just as magical.

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Rated 5 out of 5 stars

Thanks to Lou Oct 2026 Disneyland Paris…

Many thanks to Lou who sorted our Disney trip for Oct 2026.
The whole process was handled efficiently with a couple of emails & a phone call at a good price.
We discussed various travel arrangements & were able to pick one that suited our needs.

October 20, 2025
Unprompted review
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Reply from Instantbreaks

Thanks so much for your lovely review! We’re so pleased Lou could help you find the perfect travel arrangements at a great price. It’s wonderful to hear the process was simple and efficient — we can’t wait for your Disney trip in October 2026!

Rated 5 out of 5 stars

Magical experience with instant breaks!

Lou from instant breaks helped us to book Disneyland Paris for 17 people! She made sure that our package was comfortable for as and affordable and gave us all the information well ahead of time so that we can plan and prepare. Her communication was frequent which was reassuring for us and we can’t wait for the magic!

October 9, 2025
Unprompted review
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Reply from Instantbreaks

Thank you so much for your amazing review! We’re thrilled Lou could help make planning your Disneyland Paris trip for 17 people so easy and stress-free. She’ll be over the moon to read this! We can’t wait for you all to experience the magic!

Rated 5 out of 5 stars

Very simple process

Very simple process. Website gave all information required and allowed me to explore different options for our group.

October 14, 2025
Unprompted review
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Reply from Instantbreaks

Thank you for sharing your experience! We’re delighted you found everything straightforward and that the website made it easy to compare options for your group. We hope you all have an amazing trip!

Rated 5 out of 5 stars

Trustworthy and kind customer service

Thank you so much to Kerry Knight who helped me with my bookings. Excellent customer service. Also, thanks to Sydney for dealing with the refund.
Very helpful staffs.

September 29, 2025
Unprompted review
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Reply from Instantbreaks

Thanks so much for taking the time to share your experience! We’re so pleased Kerry and Sydney could assist you — they’re both fantastic members of our team. We truly appreciate your kind feedback about our helpful staff!

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Rated 5 out of 5 stars

Just got home from our Disneyland…

Just got home from our Disneyland Paris trip it was again fantastic thank you 🤩 Lou is always amazing and yes we have booked for next year

September 13, 2025
Unprompted review
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Reply from Instantbreaks

Thanks for sharing your experience! We’re so happy your Disneyland Paris getaway was fantastic. Lou sends a big thank you for your kind words and for helping to book you again for next year.

Rated 1 out of 5 stars

DO NOT USE Awful company… took my deposit when I cancelled 3 months before

I booked 3 nights in Disneyland Paris in August last year for Christmas for my little girl (my now ex was paying, I paid the deposit). I cancelled a month later after being abused by him, it was not safe to travel with him.
I emailed them and asked for a refund explaining the circumstances but they refused. I took advice from the consumer service who advised that under package travel regulation 2018, the deposit should be refunded minus a cancellation fee to terminate the contract. They only replied that ‘per their terms and conditions no refund is due’. When booking they didn’t send me their terms and conditions until after I had paid the deposit.
I tried to dispute it through my bank but the merchant would not accept the dispute. I am a broke single mum, and I cannot afford to lose this money. It’s literally food and living costs for my child. Instant Breaks didn’t even have the decency to reply to me or try to resolve it. It has seriously affected our lives.

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking service from…

Absolutely shocking service from instant breaks who was chosen to arrange holiday through an agent. We had to cancel our trip to Disneyland due to my son’s illness and are still awaiting a paltry refund despite cancelling well before the holiday. I rang back today and was advised that instant breaks are waiting to hear back from Disney for the refund and they don’t know when this will be. I would have assumed they would be covered for this then claim it back themselves but apparently not and we have to keep waiting. Terrible customer service and we will never use them again.

January 16, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague!!

Booked through a travel agent who used this booking agency. We were misled into thinking we had booked an apartment in Portugal belonging to a complex as per the paperwork stated, but Instant Breaks actually booked us an apartment from a rental property agency who owned a few apartments in the complex that we were meant to be staying, probably to add to their commission as the apartment was disgusting to say the least. We had to pay to move out into the apartment we were meant to he staying in from the beginning. Eventually received a refund of the money we had to pay extra, after 7 weeks, but they did not offer any compensation for their mistake whatsoever or admit liability. My travel agent assures me that she'll never use Instant breaks again as they are just a bunch of clowns.

July 2, 2024
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Rated 5 out of 5 stars

First Class Service from Instant Breaks

First class service from Instant Breaks. Emmily is a star (5 star). Arranging the Eurostar, hotel, park passes etc for a family trip to Disneyland Paris seemed daunting. Emmily understood exactly what I wanted and made booking so easy.
She was always there by email and phone to answer any questions and was so knowledgeable regarding trains and the whole Disney package.
She gave such a friendly, highly professional service.
I would certainly use Instant Breaks again.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

TheMagicTravelPlanner - Disneyland Paris Booking

Emmily at Instant Breaks (TheMagicTravelPlanner) has supported us from day one with our Disneyland Paris booking, for April 2024. This is a trip for my partners 40th and we are staying at the local centreparcs and visiting both parks, with a party of 7, travelling via the Euroshuttle. Due to unforeseen circumstances, the amount of changes that we have had to make to our booking(s) and the amount of back and forward that we've had to do with Emmily on email in order to get the final desired outcome has been crazy. Emmily has been patient, responsive, supportive and extremely helpful throughout - For what is in reality quite a small booking for her and the company she works for. There was also a few things that went wrong at the outset, definitely not Emmily's fault but this left us a little peeved, Emmily and her team understood our frustration and acted quickly to ensure that we were looked after and felt valued, with the problems rectified and everyone made happy. I cannot fault Emmily's service and would definitely 100% recommend her.

March 6, 2024
Unprompted review
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Reply from Instantbreaks

Hi Chris,

Thank you for choosing Instant Breaks and for sharing your feedback about your experience.

We are delighted Emmily provided a great service and was able to help with all the changes to the booking when booking with us. We hope your partners 40th celebrations were magical combining Les Village Nature Paris and visiting the Disneyland Paris Parks.

We look forward to booking you on your next holiday destination you might require and please do not hesitate to contact us should you need further assistance.

Kind regards,
Saskia

Rated 5 out of 5 stars

Great service, highly recommended

Emmily was absolutely fantastic from start to finish with the patience of a saint! She made everything so easy - it was my first time travelling and booking a holiday abroad. No question or query was too small and we were in constant communication. She's so friendly and professional and couldn't do enough to reassure me when my outbound flights were severely delayed so I was secured flights to a different airport. Emmily took care of absolutely everything and even gave me recommendations. I would definitely use them again.

February 12, 2024
Unprompted review
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Reply from Instantbreaks

Hi Victoria,

Thank you for choosing Instant Breaks for booking your holiday and for sharing your feedback about your experience.

We are happy you found your booking experience with Emmily friendly and professional and she was able to help with your flights that were severely delayed.

Your feedback is invaluable to us as a business and we appreciate you taking the time to leave a review.

If you require further assistance, please do not hesitate to contact us and we hope you had a great time.

Kind regards,
Saskia

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